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Study Group jobs

Study Group
30Oct
Direct Sales Advisor - 1 year contract
Study Group   via JobTech

This position will be within the direct sales team and focus on building the brand and portfolio of products to achieve revenue and profit goals for Study Group. The focus will be to market a portfolio of programmes and study options to interested students and taking ownership of the conversion of those students on to the available programmes. The role will include a high level of customer service both on phone and email as well as face to face with students.

Key Responsibilities:

Portfolio Management of student recruitment

  • Management of enquiries and responding to enquires within agreed SLA times
  • Management of pipeline of sales enquiries with high level detail and responsibility of student enquiry through to student arrival in study centre (high level detail is required for forecasting student numbers)
  • Push existing marketing strategies and promotions to students and delivery of conversion strategies to achieve revenue and targets
  • Education advisory discussions with students, parents and school stakeholders advising on our portfolio of products
  • Management of student information and applications through our CRM system Sales Force and managing own emails and telephone calls
  • Manage relationships with key stakeholders for markets that come under your targets as well as managing relationships with external departments to ensure smooth sales processes e.g. Admissions and Visa Compliance teams
  • High level of customer service and attention to detail in addressing student and parent questions
  • Understanding the scope of the business and industry to identify opportunities for business development and marketing to increase student enrolments
  • Responsible for achieving targets set for business growth
  • Responsible for researching and self-learning

Requirements:

  • Tertiary educated, preferably with overseas education experience (desirable but not essential)
  • Fluency in English language (Any other spoken languages is desirable)
  • CRM knowledge, preferably salesforce.com (Not essential)
  • Experience of working in a sales/marketing related role with an understanding of business
  • Worked within a fast paced target orientated role
  • Experience identifying a customer’s business drivers and influencing their buying behaviour in line with a customer value proposition

Skills
Study Group
19Oct
Customer Service (call centre)
Study Group   via JobTech

Study Group is looking to recruit Customer Service Executives based in call centre environment.

This will be a 1 year contract role.

Key Responsibilities:

  • Advise new student enquiries on studying higher education
  • Provide information to students on study options within our education portfolio
  • Manage student enquiries and student application journey from enquiry, offer, confirmation and arrival in study centre
  • Work alongside sales and marketing to understand and identify market trends and opportunities for student recruitment
  • Ability to use Customer Relationship Management Tool
  • Knowledge of International Student Recruitment

Requirements:

  • Diploma/Degree in any field
  • Willing to commit to 1 year contract
  • Fluency in Cantonese, Mandarin and English to service clients in APAC cities
  • CRM knowledge, preferably salesforce.com
  • Customer-service orientated and consultative approach to selling
  • Strong positive attitude
  • Sensitivity to cultural and linguistic differences
  • Comfortable in high pressure environment
  • Excellent presentation, communication and interpersonal skills
  • Strong organisational skills and demonstrated ability to meet deadlines and targets
  • Ability to work independently with minimal supervision and as part of a team

Skills
Study Group
19Oct
Deputy Director, Direct Sales
Study Group   via JobTech

The Deputy Director Direct Sales is responsible for coaching a team of Student Enrolment Advisors who are counselling a pipeline of potential students from point of enquiry to arrival at the campus. The Deputy Director will also support the Director, Direct Sales with the operational leadership of the global direct sales team.

Key Responsibilities:

  • Align the Singapore Direct Sales team, with the company mission, vision, values and strategy through successful cascade/communication and feedback processes
  • Meet team and individual direct sales targets for our International study centres / Study Group products
  • Support the Global Director as and when required on additional business requirements
  • Drive a high performance culture supported by coaching and development to enable team members to achieve personal objectives, through positive reinforcement.
  • Achieve the budgeted New Student Enrolment numbers by Centre and Region/Country
  • Achieve all sales KPIs assigned by management (e.g. SEA lead response, conversion rates)
  • Lead the Direct Channel forecasting process across China and NSSA( North Asia, South Asia, SEA and ANZ) , and deputise for the Global Direct Sales Director at a Global level when necessary
  • Drive the gathering and analysis of sales insights from across the global Direct Sales team to identify growth opportunities and inform marketing priorities at a centre and regional level
  • Contribute to management of the sales budget by successfully managing the global Direct Sales competition and awards schemes to deliver NSE ( New Student Enrolment ) growth
  • Drive sales team’s daily outbound productivity
  • Promote highest levels of team response and customer service
  • Respond effectively to daily operational challenges to ensure the smooth-running of the sales team
  • Ensure that the team is well trained and has appropriate product knowledge
  • Monitor sales team’s responses through regular quality control checks and provide feedback
  • Understand market trends and proactively identify challenges and opportunities that may aid marketing efforts
  • Contribute to the development and implementation of new and existing technologies
  • Provide weekly/monthly reports as requested by management

Qualifications & Training:

  • Tertiary educated (preferably in Business and/or Marketing) 
  • Fluency in English/additional language skills is preferred 
  • Experience of using Salesforce or other Customer Relationship Management systems 
  • Good knowledge of Microsoft Excel, PowerPoint and Word

Experience Required:

  • Sales driven and results-orientated 
  • Proven track-record in exceeding direct sales targets, preferably in Financial, IT or Media industries
  • Experience in a direct sales team leadership role –Mandatory Team Management experience
  • Experience managing a regionally diverse team and building strong working relationships regional offices 
  • Experience of selling a complex and diversified portfolio 
  • Knowledge and experience of the education industry in Asia Pacific 
  • Highly IT literate

Attributes:

  • Customer-service orientated, enthusiastic approach 
  • Sensitivity to cultural and linguistic differences 
  • Strong organisational skills and demonstrated ability to meet deadlines and targets 
  • An ability to work in high pressure environments 
  • Willingness to travel within region 
  • Excellent presentation, communication and interpersonal skills 
  • Excellent attention to detail 
  • A strong communicator and strong people motivator 
  • Output focussed 
  • Extreme Enthusiasm and Fun nature

Skills
Study Group
19Oct
Customer Care Executive
Study Group   via JobTech

We are looking for a Customer Service Coordinator to join our Customer Care team at Study Group (SG). The successful applicant will have deep experience of working in a highly pressurised and deadline-driven customer facing environment. The successful applicant will have experience of working towards Service Level Agreements within a customer service facing role or in a Shared Service Centre (SSC) environment. Knowledge of global education systems and experience of working in the education industry are highly desirable.

The SSC will contain a number of global front, middle and back office functions that are critical to the success of the business and will serve multiple locations around the globe. The SSC will deliver support services to SG’s customer organisations, by deploying common processes, tools and best practices, generating synergies across multiple function areas by consolidating activities into one centralised function.

Key Responsibilities:

  • Produce a high quality of work – ensuring Enquiries are responded to within target Service Level Agreement and the information provided is accurate
  • Focus area are Admissions related enquiries, Commissions and User Application enquiries
  • Prioritise work appropriately to ensure the most important items are worked on first
  • Liaise with both internal and external parties in clear and succinct English and a professional manner to build relationships and ensure quick resolution to any enquiries
  • Provide value-add service through in-depth knowledge of multiple national education systems, SG’s product portfolio, educational institution / course location and entry requirements knowledge
  • Understanding and providing quick responses related to any Customer Care process related queries
  • Escalate any issues quickly to the Customer Care Team Lead.
  • Ensure resolution to queries are provided within the target Service Level Agreement.
  • Proactively handle all enquiries to ensure issues are resolved with excellent customer focus and satisfactory
  • Provide support and information to Sales Team to enable them to hit their targets
  • Identify opportunities to continually enhance the Customer Care function.
  • Demonstrate teamwork mind set by collaborating closely with team members to get all enquiries, tasks and projects completed within timeline and with quality

Qualifications & Training

  • Excellent verbal & written communication skills
  • Fluent English & Mandarin (written, spoken, reading) to service customers in China and APAC
  • University Degree in any field
  • Superb time management and interpersonal skills

Experience

  • Working in multi-national companies with other cultures
  • Working to meet deadlines within a customer facing / SSC capacity
  • Experience of working with Microsoft products (Outlook, Word, Excel)
  • Customer Support & Service Experience
  • Working in an Admissions & Finance function
  • Knowledge of the NARIC database

Working Hours

  • Rotational shift works are required

 

 

Skills
Study Group
19Oct
Accounts Payable Assistant/Executive
Study Group   via JobTech

Key Responsibilities:

  • Commission Processing
    • Review of CSU Commission for all agents.
    • Processing payrun for Career Education commission
    • Investigate old balances / clawbacks and seek resolution / clearance
    • Assist in invoices verification and manual deposits
    • Preparing of monthly manual statements
    • Follow up on IT tickets and liaising with Commission System Administrators to resolve system issues
  • Commission Payments
    • Assist in creating HSBC templates for payment.
    • Meetings with Agents and PSMs on queries and disputes of commission payment
    • Clearing of Backlog in Agresso due to manual payment
  • Assist in data verification and system update for payment file testing
  • Following company procedure ensure that Agent commissions are correctly authorised and processed in a timely manner
  • Support process improvement projects which will drive efficiency or implementation of procedure to ensure a high level of internal control exist.

Other ad hoc duties assigned by Commission Assistant Manager

Requirements:

  • Diploma in accounting or ACCA holders
  • Minimum 4-5 years in accounting and payments processing experience
  • Proficient with accounting software, ERP systems and Microsoft Excel (Pivot Tables, V-Look Ups etc)

 

 

Skills