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Continuous Improvement Lead
GRABTAXI PTE. LTD.   via JobsCentral

Roles & Responsibilities

Get to know our Team:

Business Improvement & Automation team is responsible for evangelizing process re-engineering, LEAN & Six Sigma methodology, and process automation in order to provide the efficiency leverage for the business to grow sustainably. We operate on a project basis starting with building a business case, requirement scoping, facilitating improvement workshops and developing automation and process re-engineering solutions.

Get to know the role:

This    Read more

is an exciting opportunity with the Operations organization in Singapore as a key member of the local Business Improvement & Automation team and regionally through collaboration with the regional Business Process Automation team. As the Continuous Improvement Lead you will be responsible for identifying potential improvement areas, provide solutions, implement, and evaluate the result. Gaining an immersive understanding of the business processes within a customer-obsessed organization and having the ability to generate functional solutions are key success factors for this role. Excellent workshop facilitation for cross-functional team and presentation skills are a must.

The day-to-day activities:

You will facilitate improvement workshops to drive process re-engineering and collaborate closely with the Business Improvement Analyst:

Identify, develop, and execute process improvement programs utilizing continuous improvement principles and/or LEAN/Six Sigma methodologies. Prioritize and lead complex process improvement programs across the organization in support of all departments and functional areas.

Lead process improvement projects and facilitate cross functional project teams to ensure that deadlines and objectives are met. Facilitate the deployment of systems solutions and business processes within the organization.

Review, analyze, and evaluate business systems and processes as well as user needs. Document requirements, define scope and objectives, lead or support projects to address business strategies.

Lead the “as-is’ process flows, documenting testing scenarios, capturing day-in-the-life scenarios, validating that testing is executed and any defects logged, conducting readiness assessments, and aligning training curriculum as needed.

Conduct post mortem activities and drive closure of process gaps. Evaluate completed process improvement projects to identify and implement best practices and lessons learned. Manage KPI development, automation, tracking, and reporting.

Develop performance measurements to track effectiveness of new solutions, illustrating process efficiency and cost savings


The must haves:

An Undergraduate Degree in Engineering or Business disciplines

Certification in Six Sigma, LEAN, Agile, PMP practices

4+ of experience working with operational processes; demonstrated expertise of building consensus across teams, and influencing successful outcomes.

5+ years of progressively responsible professional experience, with at least 3 years at an analyst level or above.

Experience in leading teams in business process improvement initiatives.

Experience in project management approaches, tools, and phases of the project lifecycle.

Knowledge, Skills & Abilities

Strong written and oral communication skills.

Passionate about customer centricity coupled with a desire to support the Business Improvement & Automation’s mission of leading continuous improvement across Grab

Advance in excel, powerpoint, and visio

Experience in VBA macro is a plus

Senior Key Account Manager, Grab For Business Singapore
GRABTAXI PTE. LTD.   via JobsCentral

Roles & Responsibilities

Get to know our Team:

As a member of Grab, not only will you bring your skillsets to drive your team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a    Read more

change - have a societal impact in Southeast Asia.

Grab for Business is the B2B team within Grab that helps to simplify business transportation and related services for companies across Southeast Asia. We actively engage with a wide network of companies across the region and want to ensure that client success is paramount in our organisation. To this end, we are looking for a strong Key Account Manager in our Grab for Business Singapore team to manage and grow an expanding portfolio of top customers.

To perform this role well candidate needs to have strong communication skills, attention to detail, ability to create and follow processes, and a track record of exceeding expectations.

Get to know the Role:

Relationship Management: Build strong and long-lasting relationships with our customers through long term planning, handling objections, asking the right questions and understanding their pain points while resolving them. Establish a solid understanding of Grab’s business solutions to service your customers better. Build and maintain healthy cross-functional relationships within the wider Grab organisation for the smooth functioning of the business.

Client Success: Assess, clarify and validate customer needs on a regular basis. Work with cross-functional stakeholders to develops solutions that best address consumer needs while simultaneously meeting performance objectives. Enable your team to leverage customer, industry and data-backed insights to achieve excellence and surpass customer expectations.

Data Analysis & Insights: With in-depth data analysis of the business (using CRM and other internal tools), drive and develop develops account specific growth strategies and approaches, solidifying Grab for Business’ position as a market leader. Present account plans based upon data driven insights to establish revenue goals and business plans that advance the accounts’ performance while also working on new initiatives.


The must haves:

Education: Bachelor’s Degree (minimum)

Work Experience: Minimum of 4-8 years of key account management and/or sales experience within a fast-paced and highly competitive B2B, enterprise or corporate environment (direct customer facing role). Proven and successful track record in establishing strong client relationships. A suitable candidate will have an impressive track record in meeting and even exceeding sales targets.

Strong interpersonal skills with an ability to effectively network with customers and the overall Grab business.

Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.

Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have a deep desire to excel and develop a career in business sales & account management. Should have demonstrated integrity and respect in the performance of their duties.

Proficiency in customer experience tools (CRM tools, reporting dashboards)

Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides)