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MCC Transport Singapore Pte. Ltd. jobs

MCC Transport Singapore Pte. Ltd.
04Mar
Key Client Manager – Global Forwarders
MCC Transport Singapore Pte. Ltd.   via JobsCentral



Roles & Responsibilities

Based in Sealand Asia’ HQ here in Singapore, the Key Client Management team is a 9-person team responsible for directly driving & managing the commercial performance of the Key Clients within Sealand Asia’s business. In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:

In the area of Job Knowledge

• Understand the concepts of Intra-Asia pricing, tactical/long-term planning    Read more

and general commercial management of Key Clients

• Learn the dynamics of Intra-Asia trade which is the world’s fastest growing trade

• Learn strategic long-term business planning

• Learn Client Relationship Management

• Learn the end-to-end product suite of Container Logistics

In the area of Self Development

• Stakeholder management across diverse cultures, both internal and external

• Influencing, selling, negotiation and presentation skills

• Team work & co-operation

• Interpersonal skills

KEY RESPONSIBILITIES

Development of Key Client business

You will have ownership and responsibility of driving assigned Key Clients’ performance through a Key Client strategy, target setting, follow up, control and corrective actions.

• A Strong focus on Client Relationship Management, both strategic and tactical

• Together with the Head of Key Client Management, develop strategies for the Key Clients assigned to you to achieve profitable growth and increased share of customer’s logistic business.

• Recommend service enhancements and highlight service deficiencies to enhance service capabilities for the Key Clients

• Work with Sealand Asia’s agencies to up-keep Key Client’s service level agreements

• Actively use various Sales Tools including SFDC and AFLS to monitor performance and manage the business

• Prepare Key Client presentations and service proposals

• Achieve E-Commerce targets

Contract Management

• Own the annual/periodic Named Account contracting process and key responsibilities

o Extract value from Named Account tender bids

o Accurate input into RFI and RFP.

o Negotiate the final contract with the Key Client within parameters set by and agreed upon internally. Responsible for overall Key Client profitability during contracting.

• Make recommendations to Trade Managers for exceptional pricing, terms and conditions.

• Monitor and manage adherence to agreed commitments, terms, and conditions, including outstanding freight, bunker trigger and credit provisions including development of corrective action plans where required.

• Follow-through on NAC nominations, ensuring volume commitment/adherence are kept by Key Clients particularly on the profitable corridors

• Work within agreed pricing/filing tools and processes of contract management.

• Measure and communicate performance to key stakeholders

Requirements

THE PERSON

• At least 2 years’ experience in Key Client Relationship Management or Regional Sales

• Those with experience outside of Liner Shipping are welcome to apply

• Familiar with handling and negotiating tenders from end-to-end

• Ambitious, ability to work independently, strong personal brand

• Customer-centric and a proactive mindset in dealing with customers

• A strong communicator, persuasive

• Excellent team player

Skills
MCC Transport Singapore Pte. Ltd.
04Mar
Country Operation Lead Specialist
MCC Transport Singapore Pte. Ltd.   via JobsCentral



Roles & Responsibilities

Join our Sealand Asia Operations Headquarter office in Singapore for a hands-on shipping experience with one of the leading intra-Asia transportation carrier!

Be responsible for driving Sealand Asia inland activities from when the booking is confirmed until the container is gated in at the terminal through loading onto the vessel. Drive and monitor terminal performance, push the boundaries for what we achieve with our vendors, and collaborate    Read more

with our commercial and Maersk Delivery organization to drive inland services.

You will experience true international reach and exposure from working across the Asia region with different nationalities, vendors, and regulatory requirements.

Drive cost leadership and be the operational entry point for our commercial organization to quickly resolve inland issues and accommodate customer requirement.

Deliver on collective and individual performance targets while driving improvement initiatives together with your team.

WE OFFER

You will work in a dynamic environment with a range of stakeholders and colleagues across our organization, offering you a unique chance to make a difference by leading the container shipping industry in the direction of reliable service delivery to our customers around the world.

The role will enable you to improve on critical skills such as execution/delivery management, process improvement, stakeholder management, multi-cultural communication, and vendor management.

In addition, you will be gaining in-sights into Sealand Asia and Maersk group in broad processes from an operational and commercial perspective, and you will experience a career in the undisputed leader of the industry.

KEY RESPONSIBILITIES

Terminal

Liaises with the terminal operator to secure berthing windows for all ports within scope.

Acts as the main contact point for with port, terminal operators, agents, and local management of VSA partners.

Drive terminal, local operation team and local agent performance as per agreed SLA (i.e. Berth on arrival, Productivity, stowage instruction compliance, timeliness of BAPLIE etc.).

Own SLA agreement with terminal and ensure it is part of the contract renewal or negotiation.

Keep Sealand Asia organization updated on port and terminal developments or changes.

Cargo

Maintain and sets cargo operational deadlines.

Accountable for special cargo acceptance (i.e. Break Bulk and OOG acceptance coordination with terminal).

Set policy and process to ensure we can load all the container that has been booked to maximize the vessel allocation; and within Maersk Safety guideline and local regulation boundary.

Coordinate with local stakeholder on inland contingencies such as (equipment and cargo damages inside terminal, or vessel name change).

Inland Services and Logistic

Identify opportunities and drive the integration of Maersk Logistics and Inland services (i.e. intermodal, equipment triangulation, trucking) for Sealand Asia customers.

Drive the most efficient inland cost by constantly looking at the lowest unit cost.

Provides support on procurement projects and drives initiatives to improve service level.

Requirements

THE PERSON

The ideal candidate should possess a relevant degree from a reputable education facility.

Broad experience in the shipping operations, terminal industry or inland services will be valued, and any operations experience will be a significant advantage.

You should be a diligent, self-disciplined and upright individual, accepting personal ownership for your results. You will have to be innovative and driven to provide solutions and ideas that will improve our service level.

You should be a good communicator who is able to interact and convey ideas when working with cross-cultural teams and multiple stakeholders. You will need effective time-management skills to work under tight deadlines.

You will need to be flexible in making decisions and prioritizing tasks and be comfortable dealing with ambiguity and complexity.

Excellent verbal and presentation skills will be a great advantage.

You should be enthusiastic, energetic and confident, and be an effective team player.

Comfortable to work in a cross-function role with different level of hierarchy.

If you have a specific set of skills, e.g. from an IT background, we are interested to hear how you can apply it to the Operations department during an interview.

Skills