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Amazon jobs

Amazon
08Jan
ASEAN Business Operations Analyst
Amazon   via Glassdoor

ASEAN BUSINESS OPERATIONS ANALYST


Amazon Web Services ("AWS") enables customers of all sizes to run their applications on Amazons industry-leading cloud computing infrastructure. AWS is growing very rapidly with hundreds of thousands of companies in over 190 countries on the platform. This growth is driving the need for an experienced leader on the ASEAN team to fill a high impact role.
   Read more



AWS has a strong culture of data-driven decision-making; requiring timely, accurate, and actionable intelligence that delivers significant business value. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the ASEAN business and influence decision-making.


In this role, the ASEAN Business Operations analyst will work with the ASEAN, APAC and WW teams to continuously evolve forecasting models, analyze historic results, and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity. This will include working with the ASEAN and APAC Operations team to develop, implement and manage the business processes, systems, reports and strategies that optimize business functions to meet organizational goals and initiatives.

Reporting to the ASEAN Head of Operations, the ASEAN Business Operations analyst will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to AWS's management team. This position also manages the administration and execution of the teams goals, measurement of goal attainment, evolving and driving various sales processes involving alignment with the customer sales team and proposing improvements to the business to increase its effectiveness in driving desired results.

This role will focus on providing operational insight to our ASEAN business, supporting the Head of Operations in day to day operational activities, and providing additional analytical insight to other Senior Leadership Team members as required based on strategic projects identified.


The successful candidate must be able to roll-up his/her sleeves, and work directly with the models/data. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate for their customers to other internal parties. Active collaboration with leadership in AWS Data Warehouse/Business Intelligence, Business Development, Finance, Marketing, Recruiting, and Compensation will be crucial to the effective execution of the responsibilities. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.


Responsibilities:

· Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions across ASEAN

· Working with the ASEAN management, lead the annual Goals, budgeting and ongoing forecasting processes.

· Lead the development and provision of routine and ad-hoc analytic reports to AWS senior management regarding strategic initiatives, customer segment performance, performance against goals, etc. Ensure reports contribute to business insight and decision-making, and minimize overall report burden.

· Lead the modeling and development of recommendations for field coverage/capacity/competency planning aligned with targeted customer segmentation/verticals.

· Maintain thorough knowledge of existing and emerging 3rd party data sources as needed for Analytics.

#awssingapore




Basic Qualifications


Qualifications:

· Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or related field

· Proven experience with the development and implementation of systems/tool utilized for SFDC, variable compensation, revenue reporting, forecasting etc

· Expert level in Excel and Data query tools

· Strong business-process design experience

· Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results

· Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly

· Strong written and verbal communication skills, with a track record of presenting to senior management

Skills
Amazon
08Jan
Account Health Support Specialist - English/Mandarin
Amazon   via Glassdoor

Overview:

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary    Read more

interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.


Position Description: Account Health Support Specialist

LOCATION Singapore

LANGUAGE REQUIREMENTS English-Mandarin

SHIFT REQUIREMENTS Sun-Sat

Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Singapore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions.

The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.


Summary of Responsibilities

· Demonstrates effective, clear and professional written and oral communication.

· Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers issues.

· Builds Platform and business knowledge to better serve sellers

· Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.

· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

· Liaises with other departments such as Seller Support or TRMS as required to resolve Sellers issues and questions.



Qualification/ Knowledge and Skills

· Education: High school

· Language: English/Mandarin

· Experience within a customer service environment preferred. Desire to expand skills into new areas.

· Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

· Committed seller and buyer advocate, drive process & tool improvements.

· Enthusiasm and strong self-motivation.

· Strong prioritization and time management skills, with a high degree of flexibility.

· Embrace constant change with flexibility and good grace.

· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

· Demonstrated ability to deal with ambiguity

· Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

· Demonstrates effective communication, composure, and professional attitude

· Exemplary performance record, particularly with regard to quality & productivity

· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.



Basic Qualifications


Qualification/ Knowledge and Skills

· Education: High school

· Language: English/Mandarin

· Experience within a customer service environment preferred. Desire to expand skills into new areas.

· Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

· Committed seller and buyer advocate, drive process & tool improvements.

· Enthusiasm and strong self-motivation.

· Strong prioritization and time management skills, with a high degree of flexibility.

· Embrace constant change with flexibility and good grace.

· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

· Demonstrated ability to deal with ambiguity

· Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

· Demonstrates effective communication, composure, and professional attitude

· Exemplary performance record, particularly with regard to quality & productivity

· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Skills
Amazon
08Jan
Public Sector Sr. DevOps Consultant
Amazon   via Glassdoor

Would you like a career that gives you opportunities to help customers architect and implement their workloads onto AWS?

Do you like to work on a variety of projects, leading customer and partner teams to achieve AWS best practices?

Do you like to build artifacts, assets and patterns that gets used across the globe by DevOps practitioners?
   Read more



Amazon Web Services is looking for highly talented and technical DevOps consultants to help accelerate our growing Professional Services business. This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.


Specialty practices deliver targeted guidance through best practices, frameworks, tools, and services across solution, technology, and industry subject areas. Their deep expertise helps you take advantage of business benefits available with the AWS Cloud. Global Specialty Devops Practices engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.


We are looking for someone who is passionate about:

· Working on the cutting edge of a wide range of innovative AWS uses cases.

· Creating repeatable architectural blue prints

· Architecting solutions for massive scale, resiliency and maintainability.

· Designing software-defined networks and secure data access.

· Setting-up and configuring AWS services to best practices.

· Integrating AWS asset provisioning with code release and continuous deployment processes.

· Automated software deployment and configuration management.

· Creating code assets and tools to accelerate customer projects.

· Coaching Customer and Partner teams to be self-sufficient.


Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.



Would you like a career that gives you opportunities to help customers architect and implement their workloads onto AWS?

Do you like to work on a variety of projects, leading customer and partner teams to achieve AWS best practices?

Do you like to build artifacts, assets and patterns that gets used across the globe by DevOps practitioners?


Amazon Web Services is looking for highly talented and technical DevOps consultants to help accelerate our growing Professional Services business. This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.


Specialty practices deliver targeted guidance through best practices, frameworks, tools, and services across solution, technology, and industry subject areas. Their deep expertise helps you take advantage of business benefits available with the AWS Cloud. Global Specialty Devops Practices engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.


We are looking for someone who is passionate about:

· Working on the cutting edge of a wide range of innovative AWS uses cases.

· Creating repeatable architectural blue prints

· Architecting solutions for massive scale, resiliency and maintainability.

· Designing software-defined networks and secure data access.

· Setting-up and configuring AWS services to best practices.

· Integrating AWS asset provisioning with code release and continuous deployment processes.

· Automated software deployment and configuration management.

· Creating code assets and tools to accelerate customer projects.

· Coaching Customer and Partner teams to be self-sufficient.


Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.



Basic Qualifications


· BASIC QUALIFICATIONS

· 8+ years of experience as a technical lead or specialist.

· BS level technical degree required; Computer Science or Engineering background preferred; Masters degree desired.

· Hands-on technical practitioner and individual contributor.

· Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.

· Ability to be mobile and travel for projects within a region and at times globally to advise customers

Skills
Amazon
07Jan
Account Health Support - Ops Manager
Amazon   via Glassdoor

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the Account Health Support team acts as the primary interface between Amazon and our business partners.    Read more

We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.


The AHS Ops Manager is accountable for creating a high performance culture that motivates AHS Specialists to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front line manager of 5-15 Specialists, the AHS Ops Manager will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes that protect the buyer experience and Amazon from bad debt. Other responsibilities include interviewing, training, performance management, managing the global quality audit process, and employee engagement.


Position Description: Account Health Support Ops Manager

LOCATION Singapore

LANGUAGE REQUIREMENTS English - Mandarin


The successful candidate will have a commitment to achieving excellence in the Specialists and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.



Summary of Responsibilities:


· Manages performance and behavior of 5-15 Account Health Support Specialists through effective 1:1 meetings, coaching, and mentorship.

· Direct line management for the Account Health Support Specialist role.

· Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

· Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.

· Ensures that Specialists have a clear understanding of the performance and behavior criteria and how it impacts program performance and the overall Seller experience.

· Partners with AHS Program Management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.

· Manages schedules, monitors adherence, time-off planning, and attendance.

· Participates in daily Kaizen events to identify and implement process improvement change initiatives.

· Conducts Seller interaction quality audits and provide coaching to improve performance.

· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

· Liaise with other departments such as Transaction Risk Management Systems, Seller Experience, Seller Support, and Bad Debt.


Basic Qualifications

· Previous experience in people management

· Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.

· Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.

· Demonstrates ability to analyze data, using the data to drive decision making.

· Fosters a positive team environment and collaboration within the site.

· Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.

· Demonstrates effective, clear and professional written and oral communication.

· Strong prioritization and time management skills, with a high degree of flexibility.

· Ability to embrace constant change with flexibility and good grace.

· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

· Demonstrates effective communication, composure, and professional attitude.

Preferred Qualifications

Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Specialist engagement, fostering teamwork and collaboration towards achieving team goals. The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.



Basic Qualifications



Basic Qualifications

Education, Experience and Skills


· Previous experience in people management

· Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.

· Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.

· Demonstrates ability to analyze data, using the data to drive decision making.

· Fosters a positive team environment and collaboration within the site.

· Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.

· Demonstrates effective, clear and professional written and oral communication.

· Strong prioritization and time management skills, with a high degree of flexibility.

· Ability to embrace constant change with flexibility and good grace.

· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

Demonstrates effective communication, composure, and professional attitude

Skills
Amazon
07Jan
Sr Brand Incident Manager, Reported Abuse
Amazon   via Glassdoor

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide.


We are looking for people who are passionate about helping us ensure that customers may make great purchase    Read more

decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Amazons growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.


This is a global role that will include interaction with global teams and requiring a strong ability to communicate effectively with various business teams and may require travel. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem. The ideal candidate has a proven track record setting program strategy to deliver results.


Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.



Basic Qualifications




Bachelors degree in business, marketing, computer science, engineering, or technology with relevant work experience.


5+ years experience in Account Management, Incident Management, or Escalations leading resolutions to major events with external clients.


Demonstrated ability to think strategically, innovatively and creatively using sound business judgment and quantitative skills.


Excellent written and verbal English communication skills with the ability to present complex information in a clear and concise manner, with demonstrated experience engaging and influencing senior executives.


Excellent cross group collaboration skills.

Skills
Amazon
07Jan
Brand Incident Manager, Reported Abuse
Amazon   via Glassdoor

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide.


We are looking for people who are passionate about helping us ensure that customers may make great purchase    Read more

decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Amazons growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.


This is a global role that will include interaction with global teams and requiring a strong ability to communicate effectively with various business teams and may require travel. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem. The ideal candidate has a proven track record setting program strategy to deliver results.


Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.



Basic Qualifications




Bachelors degree in business, marketing, computer science, engineering, or technology with relevant work experience.


2+ years experience in Account Management, Incident Management, or Escalations leading resolutions to major events with external clients.


Demonstrated ability to think strategically, innovatively and creatively using sound business judgment and quantitative skills.


Excellent written and verbal English communication skills with the ability to present complex information in a clear and concise manner, with demonstrated experience engaging and influencing senior executives.


Excellent cross group collaboration skills.

Skills
Amazon
07Jan
Head of Enterprise Operations APAC
Amazon   via Glassdoor

AWS is one of Amazons fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp,    Read more

Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their legacy technology and build new innovative businesses.


Amazon has a strong culture of data-driven decision-making; requiring timely, accurate, and actionable intelligence that delivers significant business value. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business and influence decision-making.


The Head of Enterprise Operations APAC will drive the management cadence of the APAC Enterprise business and own the management system. The role drives improvements and updates to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data for our customers. She/he will analyze historic results, measure the effectiveness of various demand generation campaigns and sales programs in a consistent way, and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity. As a member of the APAC Enterprise team, this position also manages the initial proposal, administration and execution of the Enterprise segments targets and goals,


The successful candidate must be able to roll-up his/her sleeves, and work directly with the models/data. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytics insight, and be a passionate advocate for their customers to other internal parties. Active collaboration with leadership in Data Warehouse/Business Intelligence, Business Development, Finance, Marketing teams will be crucial to the effective execution of the responsibilities. He/she will help drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.


The ideal candidate will possess a keen business sense and exceptional analytical skills, is able to articulate and communicate a clear value proposition across customers, partners, and within the AWS organization, and its comfortable working across internal functions and geographies. The candidate will be naturally curious, going beyond the obvious to discover unexpected insights and translate those into tangible business value.



ROLES & RESPONSIBILITIES


· As key partner of the Head of Enterprise APAC, work with senior leadership to run the management cadence for the business

· Collaborate on the design, development, maintenance, and delivery/presentation of metrics, reports, analyses, and dashboards to drive key business decisions

· Working with the management, lead the initial proposal of annual goals and targets, and monitor achievements against agreed upon goals

· Lead the development and provision of routine and ad-hoc analytic reports to senior management regarding Business Development initiatives, customer segment performance, performance against goals, etc. Ensure reports contribute to business insight and decision-making, and minimize overall report burden

· Lead the modelling and development of recommendations for opportunity sizing, allocations, and alignments

· Lead execution of selected initiatives and programs across the APAC Enterprise business


This position is based in Singapore.



Basic Qualifications


· 7+ years of experience in finance, sales operations, business development, consulting, or other related fields.

· Exceptional analytical skills, experience with financial modeling and analysis and business case development and demonstrated ability to turn detailed data analysis into useful strategic insight and make appropriate recommendations to the business.

· Proven track record of creating new business planning & steering mechanisms in a high-growth environment.

· Proven experience with design, development and implementation of performance reporting metrics, dashboards, tools, and other business processes.

· Able to operate successfully in a lean, fast-paced, high growth organization.

· Track record of executing projects and operating within the APAC region.

· Strong verbal and written communications skills are a must, as well as the ability to work effectively and deliver results across cross-functional, remote and virtual teams.

· Willingness to travel 20-30% - this is an APAC role.

· A keen sense of ownership, drive, and scrappiness is a must this is a hands-on role.

· Bachelors degree in Business Administration, Finance, Economics, Computer Science, or related field.

Skills
Amazon
05Jan
Cloud Technical Account Manager
Amazon   via Glassdoor

We are looking for technology thought-leaders who build long lasting and influential relationships at all levels of an organisation.


Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into the Cloud.    Read more

As a member of the Amazon Web Services Enterprise Support team, you will be at the forefront of Cloud technologies.


The Technical Consultant / Technical Account Manager (TAM) functions as part of the Enterprise Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The TAM provides assistance to the customer as a strategic expert on the full line of AWS services and the customers architecture in support of strategy questions, project and launch planning and ongoing operational issues.


TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle.


Every day will bring new and exciting challenges on the job while you:

· Act as a single point of contact to Enterprise Accounts

· Ensure support cases are responded to appropriately

· Make recommendations on how new AWS offerings fit in the company strategy and architecture

· Complete analysis and present periodic reviews of operational performance to customer

· Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

· Champion and advocate for customer requirements within AWS (e.g. feature request)

· Participate in customer requested meetings (onsite or via phone)

· Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns

· Work with some of the leading technologists around the world

· Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

· Open tickets with other software companies, back channel, if needed

· Available in non business hours to handle urgent issues


Basic Qualifications


· Must have demonstrated expertise in one or more of these areas:



Systems administration (Linux and/or Windows)


Networking (DNS, IPsec, BGP, VPN, Load Balancing)


Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)


· Experience working within the software development or Internet industries is highly desired

· Strong customer focus

· Ability to juggle many tasks and projects in a fast-moving environment

· Experience working directly with Enterprise customers

Skills
Amazon
05Jan
Risk Manager
Amazon   via Glassdoor

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done,    Read more

and are capable of breaking down and solving complex problems.


The Marketplace Abuse team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem.


· The ideal candidate has a proven track record setting program strategy to deliver results.


· Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues.


· Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports.


· Analyze existing policy and process gaps, and develop solutions to close them.


· Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.


· Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.


· Use high-level judgment to own our most complex enforcement decisions.


Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.



Basic Qualifications




At least 2-5 years of experience working in relevant industries such as law, customer service, investigations, project management, etc.


Bachelor's degree.


Exceptional written and verbal communication skills - able to write, clearly and succinctly in English


Exceptional bias for action willing to move quickly and decisively to resolve an incident.


Strong critical thinker with the vision to work both tactically and strategically.


Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.


Excellent cross group collaboration skills.

Skills
Amazon
04Jan
Manager, Incident Management
Amazon   via Glassdoor

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide.


We are looking for people who are passionate about helping us ensure that customers may make great purchase    Read more

decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Amazons growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.


This is a global role that will include interaction with global teams and requiring a strong ability to communicate effectively with various business teams and may require travel. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem. The ideal candidate has a proven track record setting program strategy to deliver results.



Basic Qualifications




Bachelors degree in business, marketing, computer science, engineering, or technology with relevant work experience.


5+ years of professional experience in program management and/or account management with excellent relationship building and customer service skills


3+ years of professional experience in managing teams


Demonstrated ability to think strategically, innovatively and creatively using sound business judgment and quantitative skills.


Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner, with demonstrated experience engaging and influencing senior executives.


Excellent cross group collaboration skills.


Native Hindi and/or Indian local language(s) proficiency.


Fluent English language proficiency.

Skills