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VISA jobs

VISA
12Oct
Digital Product Manager, Southeast Asia
VISA   via VISA

The Digital Product Deployment & Solutions team are champion of Human Centric Design methodologies in the approach they utilize to define products and solutions that enhance the end user’s experience with Visa digital products and capabilities. The team works on delivery of Visa’s latest technology, solutions and capabilities that support client needs and Visa’s digital agenda in the continuous improvement and evolution in payment processing across VisaNet.

Within the    Read more

team, the role holder will be responsible for driving the development of new customer experience opportunities and their technical delivery with technology partners, as well as the deployment of Visa digital products and capabilities, engaging with a wide variety of customers including banks, technology partners, commerce enablers, or startups, across all of Visa’s Southeast Asia markets including Singapore, Malaysia, Thailand, Indonesia, the Philippines, Vietnam, Myanmar and Cambodia.

As well as engaging with external clients and partners, this person will be required to work cross-functionally with market-based and regional functions including Product, Sales, Operations, Risk Management and Marketing.

The ideal candidate will:
• Bring extensive experience in payment systems and technologies, preferably gained through Southeast Asia
• Believe passionately in the transformative power of technology in the world
• Have a strong technology background and love for experimenting with new tech
• Have a proven track record of working with external clients to implement cross-company systems using APIs or Web Services
• Be comfortable communicating to large audiences and working in close collaboration with small audiences
• Be able to clearly articulate and document requirements to client stakeholders of various levels and abilities, including executives and technical resources
• Be able to manage concurrent projects to different schedules and timelines

Responsibilities:
• Lead technical architecture work streams at co-creation sessions with clients
• Lead engagement with technology partners to accelerate deployment of Visa capabilities and products in the region
• Engage with commerce enablers to identify and deliver new payment use cases
• Provide technical solution for identified high-priority use cases
• Project manage deployment of Visa digital products in-market, coordinating cross-functional teams
• Drive engagement with solution providers that provide technologies enabling and improving Visa clients’ customer experiences
• Be the technical expert on Visa digital products and Visa Developer APIs Platform

Skills
VISA
12Oct
Interchange Analyst
VISA   via VISA

Understand interchange, and how the interchange hierarchies work.

Manage the end-to-end process of having these hierarchies revised; including writing business requirements, reviewing design documents and performing post implementation reviews.

Configure and support in the implementation and activation of special interchange fee programs

Develop/maintain Interchange User´s Guides

Maintain group databases, group forms/templates and internal process flows.

Maintain internal training material

Provide first level support around fee programs criteria and interchange processing logic

Work with cross-functional    Read more

local and global teams effectively

Stay current with industry and client trends and maintain a working knowledge of Visa Interchange programs globally

Skills
VISA
12Oct
Senior Financial Analyst
VISA   via VISA

Support the planning, budgeting and forecasting processes for Geographies and Functions for Operating Expenses, Investments and Manpower.

Coordinate inputs from the Country and Function Finance Business partners (FBP) for MBR/Forecast/Budget process. Collaborate with the FBPs to ensure that overall deliverables are completed per the agreed deadlines with Corporate.

Review Forecast/Budget submissions and perform an independent challenge to improve accuracy of forecasts. Analyze spending trends and recommend a handicap to Finance    Read more

management where required.

Build financial models and templates using historical data, assumptions and metrics.

Prepare Actual, Forecast, and Budget reports to ensure that AP Executives and other functional leaders are updated on financial performance. Provide insight into key variances and trends and identify risk and opportunities to ensure delivery of financial targets

Provide timely and quality ad-hoc analytics and reporting

Maintain an in-depth understanding of planning processes, Corporate planning calendar, Hyperion system, reporting templates and other tools. Provide subject matter leadership to the Finance Business partners

Collaborate with all levels of management in a matrix organization structure

Establish and maintain relationships with key stakeholders and serve as a key point of contact for finance issues

Skills
VISA
11Oct
Senior Application Programmer Analyst - REF11587R
VISA   via VISA

This role is responsible for contributing to the overall integrity and availability of the Debit Processing Switch, Open File Delivery (OFD) and associated applications.

This is an individual contributor role responsible for solving problems that have a medium to large impact on the business.

Responsibilities:

Maintenance and support of all applications/services running on the HP Nonstop Blade and X86 platforms.

Perform Incident/DR management for QA Env environments/application issues.

Support File delivery platform    Read more

– OFD (open file delivery) and resolve reported issues

Research and implement bug fix programming changes and utilize development SME's as appropriate.

Code and Implement One-Off and BAU requests.

Work with 1st and 2nd level support teams to identify and implement application fixes and enhancements to increase efficiency and ease of use.

Work with application software development on the implementation and support of software maintenance releases.

Creating/updating documentation on vital install procedures or research techniques

Support client implementation projects as needed.

Provide technical assistance to Client Services, Network Operations, Coverage and Implementations.

Assist in the testing and certification of new 3rd Party software, as needed.

Serve as a trusted resource for the Advantage applications to various departments throughout the organization.

Serve as support representative for cross organizational initiatives.

Cultivate, support and promote an organizational culture that provides for high performance, high morale, integrity and teamwork.

Work cross organizationally to ensure problems are solved promptly and effectively.

Skills
VISA
11Oct
Senior Director - Technical Account Management - Client Support Services
VISA   via VISA

The Technical Account Management (TAM) function is a newly created function within Client Support Services. The TAM team will be integral to our ability to focus more strategically on our Clients by allowing our Account Managers to work jointly with this team on the more involved operational issues.

This new group will initially be comprised of subject matter experts and a Senior Director lead. The vision going forward is    Read more

to develop a team focused on our core capabilities for second level support for authorization processing, clearing and settlement as well as digital services

Leads Asia Pacific’s Client Support Services (“CSS”) Technical Account Management Team and reports into the Vice President PAN Regional Accounts.

The TAM team is a team of professionals recognized as the Visa authority for Client operational business within Visa and the business units of Client organizations.

The TAM lead has overall responsibility for the all Second Line Support and Specialised Product Services (“SPS”) for AP region and is recognized as one of the Visa authorities on the Clients, and AP markets’ operational and processing business

Provides functional and technical leadership for all Second Line Support and SPS activities for Clients, orchestrating cross functional delivery of systems and services to Clients; deploys client support strategies for complex client technical and operational issues while also delivering effective, efficient and consultative support and project management that aligns to Visa and Client business goals and objectives

Provides leadership to direct reports and cross-functional staff and management to ensure effective resolution of processing and business issues with potential of significant financial implications. Builds a strong and cohesive team by providing leadership to People Managers, Individual Contributors, and staff through coaching, setting strategic direction and applying working knowledge of Visa and Visa products, systems and procedures

Ensures that the team provides leadership and consulting related to clients/market to internal stakeholder organizations including: Sales, Product, Systems, Risk and Legal.

Establishes and fosters relationships with Client and internal stakeholders at all levels of staff, senior and executive management. Provides thought leadership and strategic guidance during the solution development process to ensure all necessary tools, processes, procedures and staff are in place to provide outstanding client support

KEY WORK OUTPUTS AND ACCOUNTABILITIES

Provide leadership, strategic direction and management for a team by establishing a customer focused, performance based culture

Directs Client Support Second Line and SPS resources in Singapore to ensure that all Product, Sales and Client initiatives are successfully supported and that business goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction

Ensure the team is broadly engaged with all internal, global stakeholder organizations including CSS, Sales, Product, Systems, Risk and Legal

Support Client Sales in sales efforts, providing service standards as required for the support of market specific products and services

Demonstrate continuous improvement of performance, cost effectiveness and compliance in delivery of support services to Visa clients

Maintain and build rapport with Client Support teams across all other Visa geographies to exchange, learn and leverage best practices and augment with professional practices of other leading companies

Drive creation and delivery of opportunities for optimizing Clients’ operational performance for the mutual benefit of Clients and Visa

Provides thought leadership for matrixed CSS client facing functions to ensure alignment with Sales and client/market needs

Leverages and influences the resources within each Client Support Services functional, staff through business leadership

Responsible for resource forecasting to accomplish deliverables

Prime accountability for client satisfaction with client support services and operational relationships in Asia Pacific.

Develops and executes operational support services deliverables in client and country account plans/strategies

Internal and external escalation point for critical operational decisions affecting cardholder and merchant acceptance

High effect on Visa Inc. revenue and expenses as related to client, client satisfaction and retention, client processing effectiveness, new products/services roll out and changes

Drives problem and communication management for any critical issue affecting client, or client issue affecting Visa

Key business leadership function within AP with direct responsibility for a team of ten. The team will expand a grow as we build out our second level support model..

Performs new product/support impact assessments required to ensure overall effectiveness of the client support organization, creating or contributing to business cases as required

Role requires significant interaction and subject matter expertise in a number of broad areas with unique requirements across the globe (e.g. Market and Client business drivers, Product variations, BER support practices, Tools, Training, etc.)

Requires interaction with resources at all levels of the organization, both internally at Visa and externally with the client, ranging from individual contributor project resources to senior executives

Skills
VISA
11Oct
Head of Corporate Events - Asia Pacific
VISA   via VISA

This role leads the Corporate Events function across Asia Pacific (AP) for Visa, responsible for developing and executing pan-regional internal and external coprorate events. This includes the development of event concepts, management of internal and external event communications, project management of end-to-end event processes, management of budgets in excess of $5M annually, adherence to internal procedures (legal, compliance, sourcing and finance) and managing the integration of innovation &    Read more

technology in all events.
The role requires creativity, a client centered focus, and a strategic mindset, as well as strong negotiating, engagement and influencing skills.

Responsibilities:

Lead the development and ownership of cutting-edge corporate events across Asia Pacific

Drive project management model to deliver integrated, flawless execution of high quality events through the entire lifecycle of event development, including logistics, budget management, vendor and partner management, creative production and execution, and post-event management

Define and implement an approach to measure impact of events

Lead the development of well-defined and consistent messages that are aligned with AP business strategies across all corporate events (internal and external)

Problem solving opportunities vary widely in nature and scope, and generally present situations that have no precedence for resolution

Establish and maintain collaborative relationships with key internal stakeholders at all levels of staff and senior management

Work closely with ecosystem partners

Skills
VISA
11Oct
Director, Visa Consumer Authentication Sales
VISA   via VISA

Responsibilities

• Lead the development, deployment and performance evaluation of Visa Consumer Authentication Service
• Strategy development for and roll out of Visa Consumer Authentication Service (VCAS), focusing on commercializing the solution across AP in partnership with Risk, Client Relationship, Client Support and Cardinal Commerce (a Visa group company) teams, and other stakeholders as necessary
• Spearhead sales and client engagement of Visa Consumer Authentication Service for the AP region and    Read more

be the prime advocate driving the adoption of the platform
• Work with clients to implement appropriate Risk Based Authentication to reduce “step up rates”; develop innovative solutions to enable Visa’s clients to authenticate cardholders without affecting the Cardholder experience
• Own and drive Revenue and Sales targets for Visa Consumer Authentication Service
• Ensure appropriate pricing is in place and that client billing is accurate
• Position Cardinal Commerce as the preferred MPI / 3DS Server and ACS vendor (VCAS) solution for merchants and acquirers by working with CyberSource and Merchant Sales and Acceptance teams
• Develop and maintain product pipelines and performance dashboards
• Evangelize for Visa authentication solutions, conducting workshops and training on VbV, VCAS and other tools with clients, merchants, regulators, and Visa’s various functional units across AP; develop whitepapers on Visa’s behalf outlining innovative best practices for authentication standards
• Effectively engage marketing and Corporate Relations colleagues to support the launch of new products, features and functionality

Skills
VISA
10Oct
Senior Director - Technical Account Management - Client Support Services
VISA   via VISA

The Technical Account Management (TAM) function is a newly created function within Client Support Services. The TAM team will be integral to our ability to focus more strategically on our Clients by allowing our Account Managers to work jointly with this team on the more involved operational issues.

This new group will initially be comprised of four subject matter experts and a Senior Director lead. The vision going forward    Read more

is to develop a team focused on our core capabilities for second level support for authorization processing, clearing and settlement as well as digital services

Leads Asia Pacific’s Client Support Services (“CSS”) Technical Account Management Team and reports into the Vice President PAN Regional Accounts.

The TAM team is a team of professionals recognized as the Visa authority for Client operational business within Visa and the business units of Client organizations.

The TAM lead has overall responsibility for the all Second Line Support and Specialised Product Services (“SPS”) for AP region and is recognized as one of the Visa authorities on the Clients, and AP markets’ operational and processing business

Provides functional and technical leadership for all Second Line Support and SPS activities for Clients, orchestrating cross functional delivery of systems and services to Clients; deploys client support strategies for complex client technical and operational issues while also delivering effective, efficient and consultative support and project management that aligns to Visa and Client business goals and objectives

Provides leadership to direct reports and cross-functional staff and management to ensure effective resolution of processing and business issues with potential of significant financial implications. Builds a strong and cohesive team by providing leadership to People Managers, Individual Contributors, and staff through coaching, setting strategic direction and applying working knowledge of Visa and Visa products, systems and procedures

Ensures that the team provides leadership and consulting related to clients/market to internal stakeholder organizations including: Sales, Product, Systems, Risk and Legal.

Establishes and fosters relationships with Client and internal stakeholders at all levels of staff, senior and executive management. Provides thought leadership and strategic guidance during the solution development process to ensure all necessary tools, processes, procedures and staff are in place to provide outstanding client support

KEY WORK OUTPUTS AND ACCOUNTABILITIES

Provide leadership, strategic direction and management for a team by establishing a customer focused, performance based culture

Directs Client Support Second Line and SPS resources in Singapore to ensure that all Product, Sales and Client initiatives are successfully supported and that business goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction

Ensure the team is broadly engaged with all internal, global stakeholder organizations including CSS, Sales, Product, Systems, Risk and Legal

Support Client Sales in sales efforts, providing service standards as required for the support of market specific products and services

Demonstrate continuous improvement of performance, cost effectiveness and compliance in delivery of support services to Visa clients

Maintain and build rapport with Client Support teams across all other Visa geographies to exchange, learn and leverage best practices and augment with professional practices of other leading companies

Drive creation and delivery of opportunities for optimizing Clients’ operational performance for the mutual benefit of Clients and Visa

Provides thought leadership for matrixed CSS client facing functions to ensure alignment with Sales and client/market needs

Leverages and influences the resources within each Client Support Services functional, staff through business leadership

Responsible for resource forecasting to accomplish deliverables

Prime accountability for client satisfaction with client support services and operational relationships in Europe.

Develops and executes operational support services deliverables in client and country account plans/strategies

Internal and external escalation point for critical operational decisions affecting cardholder and merchant acceptance

High effect on Visa Inc. revenue and expenses as related to client, client satisfaction and retention, client processing effectiveness, new products/services roll out and changes

Drives problem and communication management for any critical issue affecting client, or client issue affecting Visa

Key business leadership function within AP with direct responsibility for a team of four. The team will expand a grow as we build out our second level support model..

Performs new product/support impact assessments required to ensure overall effectiveness of the client support organization, creating or contributing to business cases as required

Role requires significant interaction and subject matter expertise in a number of broad areas with unique requirements across the globe (e.g. Market and Client business drivers, Product variations, BER support practices, Tools, Training, etc.)

Requires interaction with resources at all levels of the organization, both internally at Visa and externally with the client, ranging from individual contributor project resources to senior executives

Skills
VISA
05Oct
Director, Client Support Readiness
VISA   via VISA

Position Summary

Visa enhances VisaNet and associated systems with new products, services, and technology changes that support the goals of Visa and its clients. These enhancements are done four times a year through major (April and October) and minor (January and July), which are packaged as the Business Enhancement Release (BER) include Client Mandates, Visa rule changes, new Products and Services. The Client Support Readiness team is responsible    Read more

for managing Business Enhancement Releases and a variety of enterprise product initiatives for both internal stakeholders and Visa Inc. issuers, acquirers, processors and merchants.

Job Scope

This role is an individual contributor responsible for managing Business Enhancement Releases (BER), overseeing and planning the delivery of Operational Support Client Forums (OSCFs) across AP and program management of Visa’s enterprise initiatives. The successful candidate will be responsible for strategic planning, building relationships with product and technology partners and supporting Client Support Services (CSS) Account Management teams on key deliverables.

Responsibilities

Primary point-of-contact for the OSCF delivery in AP (14 bi-annual client forums) working collaboratively with all stakeholders in delivering smooth and successful business release support across AP region

Responsible for AP OSCF Strategy, Planning & Delivery, Client outreach through Account Management Team

Work with cross-functional teams to identify value add topics in support of market strategies for delivery at the AP OSCFs

Regional Release Coordination and Event management

Work closely with Global Client Release Management team and actively contribute in BER article guide and OSCF presentation materials

Conduct BER study sessions for CSS AMs in order for them to support and engage clients effectively for BER compliance and readiness

Responsible for representing requirements and risks on behalf of regional client-facing client support and project management groups for introduction of new enhancements, services or initiatives to support the business, and formulate implementation and support solutions

Evaluate new release initiatives for relevance and impacts to AP clients, raise risks related to resourcing support across all teams, impacts to client implementations

Actively engage with CSS stakeholders to ensure internal stakeholders have a solid understanding of client initiatives, opportunities and challenges

Function as a Subject Matter Expert

Assume appropriate decision-making authorities to ensure flawless execution of business objectives

Work collaboratively with team members as well as other stakeholders to promote healthy team dynamics and a positive internal environment to achieve goals

Develop strategy and communication plan for all client-facing releases in addition to VisaNet (Open VisaNet, Visa Developer Platform products, etc)

Develop strategy for release communication and impact assessment for processors and non-traditional and strategic partners

Skills
VISA
05Oct
Full Stack Developer - Sr Software Engineer
VISA   via VISA

We are developing and executing a shared strategic vision for Loyalty platforms and products that enable Visa to be the world-leading data-driven payments company. As a Sr. Software Engineer, you will be part of world-class team of Engineers to define, drive and execute on this vision. We are looking for a self-motivated individual with software engineering skills and expertise with Java/J2EE and Web technologies. The candidate will be    Read more

extensively involved in hands-on activities including POCs, design, development, testing, and documentation. Candidate must be flexible and willing to switch tasks based on team's needs.

Primary responsibilities will include:

Design and develop mission-critical systems, delivering high-availability and performance

Work on development of new products and enhancements to existing systems iteratively by building quick POCs and converting ideas into real products

Work closely with architects, business and technical stakeholders to develop high quality products and services that meet business requirements and expectations while applying the latest available tools and technology

Instill best practices for software development, and deliver high quality work on tight schedules

Identify opportunities for further enhancements and refinements to standards and processes

Mentor junior team members, develop departmental procedures and best practices standards

Coordinate Continuous Integration activities, testing automation frameworks, and other related items in addition to contributing core product code

Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a precise and timely manner

Skills