Jobs (Logistics)

Assistant Manager, Partner Experience

Job Description:

Job Description

As the Assistant Manager, you will play a crucial role in supporting the Manager in managing the Partner Experience Team. You and your team will be responsible for the end to end process, from our Driver-Partner onboarding to support. You will need to ensure that the team adheres to the guidelines in    Read more

place while maintaining a high level of service to both internal and external stakeholders.

Oversee branch/backend operations, address, investigate, resolve and respond to our Driver-Partner’s enquiries and disputes that are escalated to the team in a timely and accurate manner. The ability to manage relationships in-person, as well as over email and call would be an added advantage.

Work closely with other departments to resolve driver issues/enquiries.

Refine existing processes, build a knowledge base and drive operational process improvements (both within the team and with other teams) to enable delivery of a high standard of support to our Driver - Partners.

As a people manager, you will also:

Manage & direct daily team operations

Supervise, coach & manage the team to ensure outstanding performance

Report to management on team’s performance


Diploma/Degree or equivalent

At least 8 years of experience in Operations, Customer Experience or similar role

At least 5 years of experience leading a team

Excellent communication and interpersonal skills

Fluent written and spoken English required

Process oriented background, with high attention to detail

Customer centric mindset with a start-up attitude

Proficient in Microsoft Office, and specifically in Microsoft Excel

Experience with Zendesk would be an advantage

Candidates with a second language/dialect would be preferred

Senior Data Scientist (Economics/Machine Learning)

Job Description:

Get to know our Team


Grab’s Data Science Department works on some of the most challenging and fascinating problems in transport, economics, logistics, and the space around. We apply machine learning, simulation, forecasting, scheduling, optimization, and many other advanced techniques on our huge datasets to push our business metrics to their    Read more

bounds, directly and indirectly. We foster a culture where we enjoy raising the bar constantly for ourselves and others, and that strongly supports the freedom to explore and innovate.

Get to know the Role


Report into the Data Science Dept

Explore and extract insights from massive dataset of geospatial, behavioural, economic, and the interaction of millions of passengers and drivers and millions of rides per day from more than 65 cities across the region

Build, validate, test, and deploy machine learning or other data science models to predict and influence the behaviour of supply and demand with the goal of optimising system efficiency of the platform

The day-to-day activities


Develop creative algorithms by employing machine learning and other data science techniques

Contribute to team’s innovation and IP creation

Collaborate with other data scientists, software engineers, and business operation teams

The must haves


Ph.D. graduate in Computer Science, Economics, Electrical/Computer Engineering, Operations Research, or Mathematics/Statistics

Minimum 3 years of relevant post-doc experience in machine learning or other data science domains

Understanding of machine learning, deep learning, data mining, algorithmic foundations of optimization

Experience with machine learning framework (scikit-learn, Spark MLlib etc)

Proficient in one or more of the following programming languages: Python, R, Scala.

Experience with one or more big data processing frameworks such as Spark

Experience or knowledge in Economics will be advantageous

Self-motivated, independent learner, and willing to share knowledge with team members

Detail-oriented and efficient time manager in a dynamic working environment

Software Engineer - Backend

Job Description:

Get to know the role:

Design and implement grab services with high reliability and scalability

Work with team to innovate framework making platform more large and efficient

Participate in designing and code reviews, maintaining high standards of technology

Participate    Read more

in programming service capacity and evaluating system performance

Work with product or support team to define product characteristics

Together with the infrastructure team to proceed product operation

Main development language: Go Lang


Be skilled in Java design pattern, key language features, memory management strategy and the JVM principles.

Master the servlet/springMVC architecture and at least one of the relational DB engines, such as MySql.

Preferable if having design & development experiences of systems with both high concurrency and availability requirements.

Preferable if being familiar with the popular technologies used in IOT, such as MQTT/XMPP/808 TCP persistent connection protocols.

Preferable if having experiences of SpringBoot/SpingCloud tech families, and thoroughly understand the principles and common pitfalls of micro service systems.

Master the usage of such server-side caching technologies as redis, memcache.

Be familiar with Linux commands often used for debugging & performance monitoring.

Be familiar with HTTP/HTTPS communication protocols.

Senior Manager, Financial Planning & Analysis

Job Description:

The day-to-day activities



(Process /Technical/Operational)

Support and manage the budgeting, forecasting and long-term planning process for the responsible line of business with key business stakeholders and Head of FP&A.

Track and monitor actual    Read more

KPIs and financial performance against budget / forecast and provide insights into opportunities and risks to the business teams in a timely manner.

Develop financial models and build business cases to evaluate new business ideas.

Work closely with wider FP&A to and Accounting team help improve reporting process and tools (including but not limited to budgeting systems, management reporting systems and other financial reporting interfaces).

Perform adhoc analysis where required to assist in management decision making.

Active involvement in new initiatives or projects as required.


Able to deal with multiple stakeholders across all management levels.


Able to identify key business drivers and provide insightful analysis to help the business to grow top line revenues and manage costs.


Experienced in working in a fast-paced environment with high performing teams.

The must haves


Minimum Qualifications

Bachelor’s degree in Accounting/Finance or professional qualifications ACCA/CPA/CA.

Technical Skills

Advanced Excel skills in building complex financial models and exposure to ERP/Accounting systems. Experience with using TM1 system.

Specific experience

Ability to translate business requirements / queries into financial analysis and financial projections/models.

Preferably with experience in FP&A roles for Finance companies.

More than 5 years of experience in financial/business analysis and supporting business teams.

Overall experience

Able to work independently and drive projects to completion.

Good communication and presentation skills.

Strong integrity and not afraid to raise concerns or highlight opportunities.

Business Intelligence and Insights Analyst, GrabPay

Job Description:

Solving critical transportation challenges and making transport freedom a reality, Grab is Southeast Asia's leading ride-hailing platform that is impacting over 630 million people in Southeast Asia.

Started in 2012 as as a taxi-hailing app, Grab has since extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery    Read more

(GrabExpress). Emerging from this dominance in transport is the opportunity to build Southeast Asia’s largest payments platform, GrabPay. Today, GrabPay is the highest frequency transaction platform in Southeast Asia. In what is largely a cash-based society, Grab is at the forefront pushing cashless technology development and adoption across the region. We look towards making seamless mobile payments a reality in Southeast Asia.

About the GrabPay team

The Business Intelligence and Insights team performs a critical function within the GrabPay team. You will work on one of the largest and most fascinating fin-tech datasets in Southeast Asia to solve challenging problems as we build the first regional mobile payments platform.

The Business Intelligence and Insights team are vital analytical partners to our teams on-the-ground, providing them with much-needed market and user insights to plan and execute better. You will have access to an entire suite of business intelligence tools, using them to analyse performance, pin-point challenges, and craft solutions to drive user adoption and growth. You will also help design and execute user and market research to influence product strategy. If you're looking to use data and research to help analyse business strategy and execution, this is your opportunity.

You'll get to:

Assist and lead end-to-end data analysis projects for the GrabPay team; identifying issues, segmenting and profiling users, gathering market information, analysing data, and interpreting patterns and trends with the purpose of generating insights to inform both critical strategic direction and daily operational decisions alike.

Build strong relationships with management; translate data speak to human speak in order to effectively conceptualise analysis and propose solutions to business stakeholders with the purpose of enhancing operational performance.

Design and execute user and market research to influence product strategy.

Collaborate with product, engineers and partnerships to manage business intelligence tools and identify new opportunities to expand Grab’s universe of data by identifying and collecting adjacent data to enrich insights

What we need:

A Bachelor's degree in engineering, computer science, or business-related fields.

Minimum 2-3 years of business analytics experience including experience in designing and leading analysis and research. Experience in fin-tech / TMT is a plus.

Proficiency with MySQL and familiarity working with BI tools such as Tableau. Experience with R, Python or any programming language is a plus.

Ability to use data visualisation to interpret user segmentation and insights analysis.

Experience designing user and market research to gather data and feedback to influence product strategy.

Ability to communicate effectively and present results succinctly to senior management.

Passionate about solving problems – possesses a relentless need for investigation and data exploration.

Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.

Pan-United Corporation Ltd
Administrative Assistant
Pan-United Corporation Ltd

Areas of Responsibilities  Provide admin support to the Sales & Marketing management team  Assist in preparing quotations, raising EIOs, credit and debit notes  Filing and administrative duties  Assist in photocopying documents  Attend to incoming and outgoing faxes  Assist in answering phone calls  Compile reports and take minutes  Undertake ad-hoc admin assignments delegated from time to time Required Knowledge, Skills and Abilities  Proficient in Microsoft Office applications (Words & Excel)     Read more

Good interpersonal and communication skills Education and Experience  Minimum ‘O’ Level or equivalent  At least 1 -3 years of relevant administration experience preferably in the building materials /construction industries

Pan-United Corporation Ltd
Administrative Assistant
Pan-United Corporation Ltd

Areas of Responsibilities  Provide admin support to the Sales & Marketing management team  Assist in preparing quotations, raising EIOs, credit and debit notes  Filing and administrative duties  Assist in photocopying documents  Attend to incoming and outgoing faxes  Assist in answering phone calls  Compile reports and take minutes  Undertake ad-hoc admin assignments delegated from time to time Required Knowledge, Skills and Abilities  Proficient in Microsoft Office applications (Words & Excel)     Read more

Good interpersonal and communication skills Education and Experience  Minimum ‘O’ Level or equivalent  At least 1 -3 years of relevant administration experience preferably in the building materials /construction industries

Business Planning Analyst, GrabPay

Job Description:

Get to know our Team


The team brings to bear expertise in data analytics and financial modelling to deliver insights on strategy and execution. We are a high impact team that works across a wide spectrum of business issues, from addressing critical strategic questions for the Payments organization to pricing    Read more

individual rewards.

Get to know the Role


As Grab’s Payments ecosystem continues to gain traction, we are looking to deepen our understanding of our consumers and merchants to drive business growth and profitability. This is a cross-functional role and you will partner with teams across the Payments, Rewards and Lending organizations to understand the drivers of the business and influence decision-makers.

Successful candidates would be able to:

Develop strong working relationships across the organization

Remain focused and prioritize well in a fast-paced environment

Adopt an outcome-oriented approach

Balance accuracy in the details while moving fast

Work independently and flexibly

The day-to-day activities


Collaborate with various teams across the Payments and broader Grab organization

Communicate with and influence stakeholders; synthesize financial analysis for presentation to senior management

Conceptualize, build and maintain financial models for the various business lines

Conceptualize and build ad hoc models to answer specific questions

Work with the Finance organization on tracking and analyzing financial performance

Work with the team to identify and track key operational metrics

The must haves


Good degree in Finance or related field

Microsoft Excel and PowerPoint skills a prerequisite

Working knowledge of SQL a plus

2-3 years of experience in forecasting or similar role

Building models from scratch and ownership of models

Completion of AMT courses a plus

Head of Security Incident Response

Job Description:

Head of Security Incident Response

We are looking for a strong leader to manage and grow our breach detection and incident response team. The detection and response team is responsible for creating and analyzing detection signals, hunting for intrusions, and mounting a world-class response to attacks across the breadth of Grab infrastructure and service layers. We're    Read more

searching for a security innovator; someone who empowers teams of top-notch analysts to continually expand our capability to detect and respond to attacks. You will be a leader who is expected to define and execute a strategy that continually raises the industry bar around detection and response. You will be an effective communicator regardless of audience or medium and be able to explain complex security issues simply. You will be able to consider the impact of tactical and strategic decisions by balancing their technical merit with any potential real-world risks.

Key Responsibilities:

Define and drive a cohesive and defensible security strategy that inspires the team and is easy to understand and communicate both internally and externally

Build and run a world class security detection, analysis, and incident response program that is prepared and effective at identifying and responding to any type of security incident

Effectively scale by attracting and mentoring great people at various levels of experience to grow a well balanced, high performing team

Deliver innovative solutions to continually improve our incident detection, proactive hunting and IR capabilities at scale, across numerous products and platforms

Have passion for real security and be able to positively spread this enthusiasm to partner teams across the organisation

Articulate security detection ideas and requirements clearly and be able to demonstrate the importance of a requirement via real world examples or data, while avoiding theoretical or hypothetical arguments

Build a data-driven operational program that continually improves over time based on meaningfully designed measurements

Desired Skills & Qualifications:

10+ years of relevant work experience, including hands-on technical management, subject matter expertise, and a proven ability to contribute at both strategic and operational levels

Demonstrated ability to recruit and manage high performing technical teams

Must be able to effectively develop and communicate a detection and response program with a forward looking strategy around scaling with Grab's growth.

Must be able to translate highly technical concepts into language that is meaningful to many audiences, including software engineers, business and technical leaders and external security community members and press.

BA/BS/MS/PhD in Computer Science

DHL Supply Chain
Head of Network Operations, Service Logistics Asia Pacific
DHL Supply Chain

Key Responsibilities

Lead strategic development of regional strategic operational network

Deliver EBIT and Gross Profit targets for the business across the network in line with the Integrated Business Plan

Enable retention & growth of the business by ensuring provision of consistently high performing cost base & service for all customers
   Read more

Provide market competitive unit cost and service across the operational network

Source, procure, and manage performance of a network of partners in the Asia Pacific region

Deliver Service Logistics services & value proposition efficiently & effectively across the network, ensuring smooth implementation of new business contracts and new product development/services

Drive continuous improvement & quality of services, processes, systems of entire network of partners

Drive cost improvement across the network of partners and manage overheads to ensure a market competitive cost base & high performing business

Lead and implement operational standards, drive standards and incorporation of best practices into network and customer solutions

Implement new customer business onto the network, and migrate customers to standard operating model and systems

Implement new services which improve Service Logistics's strategic position in the market & provide a stable platform for growth

Develop a close and constructive working relationship with customers to align on the strategic services roadmap and to ensure high levels of customer satisfaction

Manage and lead the Regional Network Operations team

Manage the staffing of appropriate resources for the various programs in a matrix environment

​​Required Competencies and Experience

Bachelor's Degree in Logistics / Business or other related relevant degree

Minimum 15 years' of logistics/supply chain experience in Third Party Logistics and/or MNC environment, with at least 10 years' of experience in senior positions with financial accountability, leading and delivering complex supply chain operational and transportation solutions and project/programs across countries in Asia Pacific region

Has experience in leading and driving change management projects/initiatives

Ability to manage business relationship and communication with internal and external stakeholders effectively

Strong business acumen, organisational and analytical skills

Possess strong leadership, influencing and negotiation skills

Excellent written and verbal communications skills and the ability to communicate and work with all levels in the organisation

Possess excellent project management and problem solving skills

Strong people manager with the ability to coach and manage a team