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Regional Data Analytics (Analyst / Snr Analyst / Manager)
Grab   via Grab

Get to know our Team:

We focus on humanizing big data, be a bridge between the technical and operational (market) side of business and to use data in order to align with strategic goals.

If you like a good challenge and love to find new ways of interpreting data then you’re a perfect fit.

Get to know the Role:

· Be our expert in using data to measure and analyse business performance    Read more

in each our markets and lines of business.

· Explore business issues/opportunities, uncover insights and/or identify targeted areas for business growth.

· Partner with management and operational teams to deep dive on core issues and use our data to find answers.

· Collaborate with various expert teams to rollout effective products/services and to expand Grab’s universe of data for building richer insights.

· Lead new data analytics capability rollouts and/or data-led initiatives throughout Grab.

The day-to-day activities:

· Monitor key metrics and alert the business on potential issues.

· Analyse operational efficiency and build business models to guide decision-making.

· Design market/business intelligence reports and performance measurement dashboards.

The must haves:

· A Bachelor's/Masters degree,preferably in Analytics, Statistics, Economics or Engineering

· Minimum 2-5 years relevant work experience in an analytics or insights related role.

· Above 5 years work experience with team management (experience) for Manager.

· Experience in business, strategy and/or tech consulting would be an advantage

· Strong foundation in data query/manipulation using SQL and data visualisation using tools like Tableau.

· Experience using R, Python or other tools for statistical analysis is astrong plus.

· Effective communicator to both technical and business audiences

· Passionate about solving problems – possesses a relentless need for investigation and data exploration.

· Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.

Assistant Manager, Loyalty Marketing
Grab   via Grab

Get to know the Role:

Loyalty marketing is responsible for growing Grab rider loyalty by delivering customer value through highly competitive and relevant reward offers, essentially rewarding them every time they ride.

The successful candidate should possess a combination of consumer marketing and loyalty experience and will join the Regional Loyalty Marketing team to build a regionally scalable program.

The day-to-day activities:

Develop short and long-term loyalty program strategy to increase customer    Read more

satisfaction and drive incremental transaction value on Grab.

Responsible for driving key marketing initiatives for loyalty program by developing Go-To-Market strategies for loyalty campaigns.

Lead communication of GrabRewards policy and process changes within the regional marketing organisation

Build and maintain customer loyalty across all business products and constantly improve customer experience and ensuring retention of customers

Keeping a pulse on all country loyalty communications to maintaining a consistent narrative in all loyalty communication pieces.

Custodian of the rewards catalogue, using data and customer insights to ensure a differentiated and compelling proposition through the catalogue.

Working with regional partnership team to manage ongoing relationship with key rewards partners, ensuring any committed marketing exposures are met and that their reward tracking is in place.

Work with Creative team for briefs and marketing communications requirements.

Track, report and analyse reward performance to keep a constant pulse of the program

Provide insights to drive the direction of reward offerings to ensure relevance to customer needs and wants.

Monitor and report loyalty program effectiveness for events, redemption, offerings, campaigns and partner feedback.

The must haves:

Passionate about Grab’s social mission and making a positive impact in the community

Minimum 5 years of marketing experience with at least 3 years working on a sizable loyalty program

Highly organised, meticulous and systematic with a passion for process and efficiency

Experience with loyalty program or e-commerce operations and controls

A good bachelor’s degree.

Proficiency in MS Office Suite

Experience with BI tools and analytics platforms is highly advantageous.

Workday Solution Specialist
Grab   via Grab

Get to know our Team:

-The People Operations (Pops) team strives to revolutionize human resources the same way that Grab has revolutionized transportation. We serve to find, grow and keep the remarkable assemblage of talent who are our Grabbers.

Get to know the Role:

-You'll be a champion of Grab's culture and values, partnering with our business leaders to help them build their organizations and make sure intellectual rigour is applied    Read more

on all people decisions.

-Whether coaching our leaders on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Grabbers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Grabbers understand how people decisions get made.

The day-to-day activities:



The must haves:



Corporate Communications Manager
Grab   via Grab

Get to know our Team:

The Communications team is responsible for telling the Grab story around the world. Whether it's speaking to media and online influencers, industry commentators, thought leaders or the wider community, the Communications team is the voice of Grab.

Get to know the role:

The Corporate Communications Lead will drive Grab’s growth by promoting and protecting its brand and reputation, ensuring its position as the leading online-to-offline    Read more

mobile platform in Southeast Asia. This is a unique opportunity to help shape a high‐growth start-up operating in a fast‐paced and dynamic global industry.

Day-to-Day Responsibilities:

Drive regular stories in international business and tech media that shapes understanding and raises profile of the Grab business amongst investor and business community

Drive thought leadership for Grab executives, and build strong working relationships with Grab business stakeholders

Develop messaging and multi-format content around corporate announcements for media and other relevant channels

Monitor and opportunistically leverage industry news

Organise and oversee regional media events, and support country teams to drive impactful corporate stories

Manage international media relations, issues management and KPI tracking, in partnership with PR agency (where applicable) according to budget and business requirements


Skill-sets we need you to have:

Required: Corporate reputation management, media relations, issues management

Good-to-have: integrated communications

Fluency in English and Chinese (spoken and written)

Experience working in China and exposed to working with different cultures within APAC

Internet sector and agency experience preferred; 6-8

years experience

Existing relationships with journalists focused on the tech and startup space at major international business and tech media

Experience working in a regional or global team in a fast-growth company

Hands-on, proactive and self-driver

Creative thinking and inherent driver and curiosity to push new angles and ideas

Strategic Partnerships Manager (Deals Focused), Regional Business Development - GrabFood
Grab   via Grab

Successful candidates will bring a dynamic combination of IQ and EQ, an ability to think strategically and execute tactically, and strong interpersonal skills to maximize value in partnership negotiations implementations. Someone who brings hustle in spades and isn’t afraid to manage multiple deals in a high-pressure, high-stakes environment. Essentially, a business athlete with ambition and drive, capable of building partnerships to support a variety of high-priority Uber    Read more


What you’ll do:

Lead end-to-end deal processes: strategy, sourcing, analysis, negotiation, and implementation, with significant autonomy

Significantly supports the same activities for complex deals

Your regional focus will be on Southeast but will require you to have a deep understanding of the food-tech ecosystem and beyond

Develop and manage necessary business relationships internally and externally at the project team level

Bring your analytical A-game. You’ll be building business models, performing analysis to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome

Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise.

What you’ll need:

7 years+ of Business Development, strategic partnerships or alliances, but we will consider candidates with less experience if they meet our other requirements

High throughput. Your strong bias towards action helped you earn the reputation of someone who gets things done. You love having a lot on your plate and get energy from being busy.

The athlete’s mentality. You’re an all around player, flexing and stretching your analytical prowess, pitching in as needed but also knowing when to take control and lead a conversation be it with an engineer, a product manager, or a C-level executive.

Excellent judgment, positive attitude, hustle, demonstrated a history of success

Strong interpersonal skills which allow you to build trust and negotiate hard with partners, and adeptly manage the cross-functional coordination (product, local operations, engineering, finance, legal) required to implement deals

Adept at building and delivering presentations

Preferably experience from a Tech Company’s BD team. Southeast Asia experience or Food-tech experience a plus

Bonus Points

Experience with MA / Corporate Development activities

A wealth of high-impact relationships across leading companies in the region

CSAT Reporting Analyst
Grab   via Grab

Job Description

The CSAT Reporting Analyst will manage all aspects of Customer Experience analytics and reporting. It is a regional position equivalent to job grade level 3.

The CSAT Reporting Analyst will be responsible for the daily, weekly, monthly, quarterly, and annual reports of Customer Experience from a Quality and Customer Satisfaction perspective, on a regional level down to agent level.

The CSAT Reporting Analyst will be responsible in making sure    Read more

that all reporting platforms are updated and running smoothly.

The CSAT Reporting Analyst is accountable for the accuracy and precision of the data that is to be created or gathered from an existing source.

The CSAT Reporting Analyst will be required to provide its critical analysis from the observed trends and factual data that is available on hand. He or she must be adept, or willing to be so, with all the tools made available to be utilized for reporting and analytics purposes.

The CSAT Reporting Analyst will be expected to produce templates out of its own initiatives or make necessary developments to any existing system processes relative to reporting and analytics as well as the tools, templates, and reporting technology in general.

The CSAT Reporting Analyst expected or required to work hand in hand with its teammates within the Training Quality Department to better assess, manage, and support other teams in Customer Experience.


Must at least be a bachelor’s degree/diploma holder

At least 2 years of working experience related to Reporting and Analytics or Business Analytics, and experience in a contact center/BPO workspace.

Critical thinking, strong analytical and logical skills

Excellent problem solving and decision making skills


Ability to operate effectively in a team environment or individually requiring less supervision

Excellent oral and written communication skills and interpersonal skills

Dependability regarding completion of tasks, reliability in attendance, endorsements and communications

Proficient in Microsoft Office Applications including Power point, Word Excel (Excel advanced formulas, pivots, charts, and other advanced techniques) and other relevant software like Visual Basic and Google tools such as spread sheets and Google forms

Must be comfortable in presenting to all levels of the organization

Senior Regional Marketing Manager (GrabWheels)
Grab   via Grab

Get to know our Team:

Be part of the new founding team of Grab’s new escooter-sharing platform, helping to drive forward an innovative mobility solution that is part of Grab’s overall business.

We’re a lean team of creative, data-driven and strategic thinkers, in the service of shaping the Grab brand into a loveable powerhouse in SE Asia.

We’re guardians of the Grab positioning and voice and are also responsible for campaigns    Read more

/ initiatives that build a consistent yet locally relevant brand regionally.

The day-to-day activities:

ead the regional marketing for Grabwheels across markets

Drive go-to-market strategy for GrabWheels’ expansion throughout Southeast Asia

Work closely with country marketing teams to plan and develop marketing strategies in order to achieve targets

Manage reporting and analysis across campaigns, using data to drive better campaigns through a test and learn approach

Leverage insights around different scooter use cases to drive a compelling communications narrative for GrabWheels across the region

Build messaging narratives and acquisition strategies for growing usage demand for GrabWheels scooters

Put in place customer-centric and behavioral-based marketing programs that drive frequency and retention

Work with our marketing analytics and consumer research teams to drive further insight into how consumers are using our GrabWheels platform across the region.

Manage the overall budget for GrabWheels marketing regionally

Analyze marketing spend efficiency across markets and make recommendations for future spend allocation

Lead and develop both digital online and offline activation marketing strategies;

Liaising with a wide range of stakeholders within and beyond GrabWheels, including product / tech teams, business development team, analysts, designers and business heads

Monitor campaigns against KPI’s, and to be fully aware of trends and analytics.

The must haves:

Minimum 5 years of experience in marketing.

Bachelor’s degree in business administration, marketing, or other advertising subjects required.

Good Knowledge and use of current advertising tools and channels.

Have strong all-around knowledge of online marketing landscape.

Excellent communication skills with the ability to articulate clearly in both written and spoken English.

Impeccable organization skills and attention to detail.

Able to work independently and willingness to roll up your sleeves to get the job done.

Passion for working across cultures and geographies.

Ability to analyse reports and communicate findings.

Excellent organizational, project management and time management skills.

Outstanding analytical skills and data-driven approach.

Ability to multitask, meet deadlines and thrive in a fast-paced environment.

Experience with startup environment is desired.

Site Reliability Engineer - Singapore
Grab   via Grab

As a Site Reliability Engineer (SRE) at Grab, you will be responsible for the stable operation of the core Grab systems. You will also be reviewing and integrating new services and preparing them for large scale usage. You will be monitoring the availability, latency, and overall system health. You will scale systems sustainably through automation and push changes to improve reliability and velocity. Limiting the time spent on    Read more

day-to-day operational work, blameless postmortems, identification of potential outages would be the key to product quality and interesting work life.

As part of the SRE team, you will:

Engage in and improve the whole lifecycle of services - from design, through deployment, operation and refinement.

Work with engineering teams to design and write code to create systems which are highly available and able to scale seamlessly.

Help improve reliability, stability and scalability challenges with engineering teams

Get involved in deep diagnosis of incidents, and engage with multiple highly skilled engineering teams on resolutions.

Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

Contribute to a culture of learning and responsibility by writing detailed postmortem reports.

Identify and resolve problems relating to critical service operations and to prevent their recurrence using automation.

Be part of a cool team, responsible for one of the largest cloud based services in South East Asia.

Mentor other engineers, define our technical culture, and help build a fast-growing team


BS degree in computer science, software engineering, information technology or related technical field involving coding, or equivalent practical experience.

Experience with algorithms, data structures, complexity analysis and software design.

Experience in one or more of the following: Go, C, C++, Java, Python, Perl or Ruby.

Possess analytical skills, mental resiliency and the ability to think systematically under stressful conditions

Highly accountable and takes ownership. Outstanding work ethic, high-integrity, team player, and a lifelong learner

Really Nice to Haves

Experience in Go.

Experience with cloud based large-scale infrastructure from vendors such as Amazon Web Services, Azure or Google Cloud Platform

Contributes to open source project experience with performance analysis and debugging tools.

Ability to debug and optimize code and automate routine tasks.

Head/Senior Manager FP&A, Strategy and Projects
Grab   via Grab

Get to know the Role:

This role would understand the full spectrum of the FPA business support and processes and be able to recommend steps in providing strategic and operational support while driving process and operational improvements to the wider FPA team. The individual

is expected to provide strategic project analysis and support, working closely with various stakeholders in end to end analysis and recommendations, as well as implementations    Read more

(where required) for key initiatives and programs.

Role should be a hands-on leader able with an analytical mindset able to challenge status quo and drive out-of-the-box thinking in driving positive changes.

Role needs to demonstrate ability to work independently in a start-up environment and can engage both strategic and operational business partners in driving change.

Role will also be owning the end to end support for key verticals and initiatives as part of the overall FPA support provided to the businesses.

The day-to-day activities:

The role overseas strategic and special projects, working closely with the heads within FPA as well as the wider Grab community towards goal attainments.

Responsible to engage various outsource parties on initials and improvement projects, representing FPA on PMOs as well as consultative engagements on a regular or project basis

Demonstrate an acute sense of business acumen, bringing both technological and business sense ensuring alignments within and external to FPA.

Maintain and ensure overall company objectives are aligned within FPA, with clear and concise directional support to the various functional teams.

Be a business partner to the FPA team as well as external business partners as required based on engagements.

Work closely within the wider FPA teams in ensuring operational requirements are in place to support new company initiatives.

Take on other areas or initiatives as required.

Able to deal with multiple stakeholders (include EXCO/Board levels) across all management levels.

Able to identify key business drivers and provide insightful analysis to help the business to grow top line revenues and manage costs.

Lead and manage the set up and expansion of the centre

Experienced in working in a fast-paced environment with high performing teams.

The must haves:

Bachelor’s degree in Accounting/Finance or professional qualifications ACCA/CPA/CA.

Advanced Excel skills in building complex financial models and exposure to ERP/Accounting systems.

Experience with using various financial systems.

Specific experience

Possess strong combination of business/operational acumen and translating plans into financial projections/models.

Financial mind-set and able to translate business queries into financial analysis.

Preferably with experience in fast paced industries

More than 12 years of experience in financial/business analysis and supporting business teams.

Overall experience

Control mindset, process driven and responsible to drive projects to completion.

Hand-on leader with the ability to motivate and drive adoption of new ideas / initiatives

Good communication and presentation skills.

Strong integrity and not afraid to raise concerns or highlight opportunities.

Executive Assistant - Team Coordinator
Grab   via Grab

Get to know the Role:

Provides comprehensive administrative and secretarial support to the Department Head and members of the department. Your role includes extensive calendar management, including schedule planning and arrangement of events.

The day-to-day activities:

Execute and supervise administrative aspects of office and staff management

Plan and coordinate meeting schedules and manage HOD’s calendar

Liaise with external stakeholders

Arrange and coordinate travel plans and associated bookings, visas, etc. as required    Read more

Prepare and edit correspondence, reports and presentations

Prepare and submit expense claims and monitoring reimbursable expenses

Assist in the maintenance of confidential records

Other ad-hoc projects as assigned by the management

The must haves:

Min. 3 years of experience (with proven track record of success) in supporting C-suite executives and managing their offices

Good “can do” attitude, meticulous, excellent prioritisation skills, multitasking abilities and takes pride and initiative in her/ his work

High level of discretion, strong sense of accountability, self-motivated, good sense of business/ cultural priorities and nuances

Fluent in written and spoken English Proficient in Microsoft Office and creating presentations

Presentable and well-groomed

Strong organization and time management skills

Ability to handle ambiguity, cross functional collaborations and navigate complex matrix environment

Ability to adapt and thrive in fast-pace, challenging and dynamic environment

Ability to work closely with all levels of management and staff, and a strong team player