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Continuous Improvement Lead
Grab   via Glassdoor

Job Description:

Get to know our Team:

Business Improvement & Automation team is responsible for evangelizing process re-engineering, LEAN & Six Sigma methodology, and process automation in order to provide the efficiency leverage for the business to grow sustainably. We operate on a project basis starting with building a business case, requirement scoping, facilitating improvement workshops and developing    Read more

automation and process re-engineering solutions.

Get to know the role:

This is an exciting opportunity with the Operations organization in Singapore as a key member of the local Business Improvement & Automation team and regionally through collaboration with the regional Business Process Automation team. As the Continuous Improvement Lead you will be responsible for identifying potential improvement areas, provide solutions, implement, and evaluate the result. Gaining an immersive understanding of the business processes within a customer-obsessed organization and having the ability to generate functional solutions are key success factors for this role. Excellent workshop facilitation for cross-functional team and presentation skills are a must.

The day-to-day activities


You will facilitate improvement workshops to drive process re-engineering and collaborate closely with the Business Improvement Analyst:

Identify, develop, and execute process improvement programs utilizing continuous improvement principles and/or LEAN/Six Sigma methodologies. Prioritize and lead complex process improvement programs across the organization in support of all departments and functional areas.

Lead process improvement projects and facilitate cross functional project teams to ensure that deadlines and objectives are met. Facilitate the deployment of systems solutions and business processes within the organization.

Review, analyze, and evaluate business systems and processes as well as user needs. Document requirements, define scope and objectives, lead or support projects to address business strategies.

Lead the “as-is’ process flows, documenting testing scenarios, capturing day-in-the-life scenarios, validating that testing is executed and any defects logged, conducting readiness assessments, and aligning training curriculum as needed.

Conduct post mortem activities and drive closure of process gaps. Evaluate completed process improvement projects to identify and implement best practices and lessons learned. Manage KPI development, automation, tracking, and reporting.

Develop performance measurements to track effectiveness of new solutions, illustrating process efficiency and cost savings

The must haves


An Undergraduate Degree in Engineering or Business disciplines

Certification in Six Sigma, LEAN, Agile, PMP practices

4+ of experience working with operational processes; demonstrated expertise of building consensus across teams, and influencing successful outcomes.

5+ years of progressively responsible professional experience, with at least 3 years at an analyst level or above.

Experience in leading teams in business process improvement initiatives.

Experience in project management approaches, tools, and phases of the project lifecycle.

Knowledge, Skills & Abilities

Strong written and oral communication skills.

Passionate about customer centricity coupled with a desire to support the Business Improvement & Automation’s mission of leading continuous improvement across Grab

Advance in excel, powerpoint, and visio

Experience in VBA macro is a plus

Demand Planning & Marketing Strategy Manager/Assistant Manager
Grab   via Glassdoor

Job Description:

Get to know our team:

Regional Demand Planning & Marketing Strategy is the demand growth engine for Grab, housed within marketing, with work spanning across the region (all 8 countries). Work is inter-disciplinary – a combination of advanced analytics, customer segmentation, marketing strategy, and positioning. The team will be focused on growing demand efficiently, with projects    Read more

covering overall strategy, ideation, experimentation and driving implementation of key initiatives.

Get to know the role:

The role is a balance of advanced analytics and stakeholder management - leading day-to-day coordination with Country Heads and Country Marketing Heads on demand growth while growing using data analyses to gain actionable insight (e.g. promo & incentive optimization, churn analysis, customer segmentation, etc) and working with cross-functional teams to drive execution.

The day-to-day activities:

• Analyse short to medium term issues impacting demand growth in the Payments business. This includes customer segmentation, conversion funnel optimization, churn analysis, market scans, and experimentation

• Scope advanced statistical analyses and predictive modeling in collaboration with the relevant teams

• Forecast spend on promos, incentives and other key initiatives for weekly, monthly and quarterly planning cycles

• Build presentation to influence senior stakeholders and enable data-driven decision making

• Design efficient promo structures and other initiatives to drive demand growth in the Payments business and work with cross-functional teams to execute

• Manage budget allocation and track cost from initiatives in collaboration with Finance

The must haves:

• A minimum of 4 years of relevant work experience in financial services, top-tier management consulting or technology firms

• Proven track record of senior stakeholder management

• Confident in processing and analysing complex data sets using Excel

• Working knowledge of SQL and experience with a mobile CLM platform is preferred but not essential

• Quantitative discipline with strong business sense and ability to articulate complex analyses to a wide range of audiences, and translating these to actionable business insights

• Ability to see the big picture while not losing sight of details

• A start-up attitude – willing to work hard to get things done

• Language proficiency in Bahasa, Tagalog, or Vietnamese will be highly preferred

Senior Data Analyst, Risk Analytics, TIS
Grab   via Glassdoor

Job Description:

Get to know our Team:

The Trust, Identity & Safety (TIS) User Trust team acts as guardians of all our users on Grab. We leverage our rich data-sets to find solutions to problems ranging from safety to fraud. We're a hands on team interested in the end to

end data life-cycle    Read more

from analyzing the behavior of our consumers, identifying any anomalies to building a detection and prevention modules for any suspicious activities. If you're passionate about solving complex problems with immediate real-world impact, we want you!

Get to know the Role:

As the Data Risk Analyst, you will analyse Grab’s data to develop insights about user behaviours and payment risks. You will translate these insights into recommended actions to combat user and payment fraud.

The day-to-day activities:

Analyze massive passenger, driver and merchant data to develop insights on user behaviors and/or payment risks.

Develop and communicate insights and recommended actions to stakeholders to reduce user and payment fraud by contributing towards machine learning models, .rules and other detection systems

Conduct data investigations and analysis on fraudulent rings that has been identified by stakeholders.

Identify potential false positive cases and feedback to the Data Science team.

Work cross functionally on managing risk associated with Grab products, processes, and payment methods

Work with operations teams in various regions and cities to define risk policy and processes

Work with business teams to translate requirements and needs to the Tech teams.

Ensure incentives payouts to drivers and rewards to passengers are appropriately given.

The must haves:

3-6 years of experience as a hands-on analyst in a high tech company

A technical degree in Computer Engineering, Information Technology, Data Sciences, Maths or related fields.

Strong experience in handling large scale unstructured data. Experience in SQL, as well as ability to learn more advanced data

Business intelligence experience using tools such as Tableau, Qliksense and Excel.

Working experience of any of the data analysis tools such as R, Python, SPSS, SAS etc.

Experience with application of experimentation and statistical techniques (such as hypothesis testing, probability distributions, regression, decision trees etc.)

Relevant experience on data analysis and machine learning.

Excellent written and verbal communication skills along with strong training skills.

Ability to make sound judgement calls independently when presented with difficult decisions, especially when only partial information is available

Ability to take initiative in a fast-moving environment

Nice to have:

Proficient in RDBMS such as PostgresQL or MySQL.

Proficiency in a local SEA language.

Good understanding of the fraud space with hands-on knowledge of fraud, payments and risk.

Partner Experience Team Lead
Grab   via Glassdoor

Job Description:

Job Description

Ensure smooth operations of the teams in Partner Experience

Manage and follow up on escalated and complex enquiries

Ensure that all KPIs for the team are met

Scheduling and planning of manpower
   Read more

Preparation and updating of SOP

Ensure adherence to processes and be constantly looking to improve

Preparation of team reports

Recruitment of new associates and temp staff

Training for new associates and temp staff

May be deployed at any of the Grab office locations islandwide


Diploma/Degree or equivalent

At least 5 years of experience in Operations, Customer Experience or similar role

At least 3 years of experience leading a team

Analytical problem solver with attention to detail

Able to handle large amount of data and is proficient in MS Office

Possesses good interpersonal and communication skills with a service oriented attitude

Ability to work independently and as a team, with minimal supervision

Past experience working on process improvement and quality assurance

Candidates with a second language/dialect would be preferred

Senior Manager, Strategy (GrabFinancials)
Grab   via Glassdoor

Job Description:

Get to know our Team

The GrabPay Strategy team assists leads in the development of the business' long term objectives and setting its course. By assessing a broad range of trends and issues that span across markets, customer, competitor, regulatory and technology insights, the team develops winning strategies that will have a significant impact on the company’s growth.
   Read more

Get to know the Role:

Support the formulation of the company’s strategy based on clear issue framing, systems-level thinking and rigorous analyses

Work either in a small team or individually on time-sensitive but mission critical projects or standalone analyses

The day-to-day activities:

Analyse the performance the company’s business portfolio and identify new opportunities for growth

Support the running of GrabPay strategic planning cadence and calendar

Engage senior executives in the development and execution of strategic initiatives

Help influence a high-performance culture by challenging critical business assumptions and encouraging cross-functional collaboration across Grab

Conduct studies on key issues that will shape GrabPay's and Grab's longer term strategy

Up to 50% travel expected

The must haves:

A degree with good honours from a top tier university

Highly proficient in quantitative analyses and complex financial modelling

Prior experience in financial services or banking will be an added advantage

Highly comfortable in an semi-structured environment and organisation that changes frequently

A self-starter and independent learner who takes the initiative to challenge the status quo

Ability to perform under pressure in a dynamic, fast-paced environment

3 - 5 years of top tier strategy/ management consulting experience or corporate strategy/ planning experience

Entrepreneurship experience would be a bonus

Payments Specialist
Grab   via Glassdoor

Job Description:

Get to know the Role:

As a Payment Specialist, your high-quality delivery is vital to Grab and our partner community. You will be closely involved in the Singapore operations to deliver the best payment experience to drivers and merchants. Every ‘Grabber’ is equally important and has the ability to directly impact Grab’s success. You will be    Read more

working across different teams to out-serve our partners and internal stakeholders.

The day-to-day activities:

Process payment requests received from various internal stakeholders

Establish new processes for ad-hoc projects and systems changes to ensure the successful roll out of the initiatives

Drive continuous improvement of existing processes

Work closely with internal stakeholders to manage enquiries from drivers, merchants or fleet partners

Perform other administrative duties and manage ad-hoc projects as needed

The must haves:

Motivated to work in fast paced environment and displays good team spirit

Passionate about customer centricity with a data driven approach in decision making

At least 2 - 3 years’ working experience in handling operational processes

Ability to process and analyze reports with good documentation skills

Good written & spoken English

Detail oriented and meticulous;

Effective in collaborating across different functional units in the organization and comfortable in working with external stakeholders

Well versed in data manipulation using Excel formulas and functions (e.g. data lookup function, IF conditional function, pivot table, etc)

Machine Learning Engineer (User Trust)
Grab   via Glassdoor

Job Description:

Get to know our Team:

The User Trust team acts as guardians of all our users on Grab. We leverage our rich datasets to find solutions to problems ranging from safety to fraud. We’re a hands on team interested in the end to end data lifecycle: from wrangling data to understanding the tradeoffs between model complexity    Read more

and deployment in production. If you’re passionate about solving complex problems with immediate real-world impact, we want you!

Get to know the Role:

Work on problems that run the gamut from data science to deploying and monitoring models in production.

Build and deploy scalable machine learning models to enable our fraud, risk and safety systems.

Analyze data and define metrics for feature evaluation and model performance.

Design and implement robust data pipelines.

Identify and build new approaches and methods for machine learning as we grow.

The must haves:

Minimum 5 years of experience building machine learning models in production, or an advanced degree in a quantitative field with at least 2 years of experience.

Good understanding of machine learning models, feature engineering, and other practical issues, such as overfitting.

Solid engineering and coding skills. And the ability to write high performance production code. Experience in Go, Python Scala and other equivalent language is a plus.

Experience with MapReduce, Spark and Hive is a plus.

Self-motivated, independent learner, and enjoy sharing knowledge with team members.

Detail-oriented and efficient time manager in a dynamic and fast-paced working environment.

Datawarehouse Engineer (Tableau)
Grab   via Glassdoor

Job Description:

Get to know our Team:

Data Engineering runs the code, pipeline and infrastructure that extracts, processes and prepares every piece of data generated or consumed by Grab’s systems. We are a diverse team of software engineers that not only work to solve all kinds of data related problems faced by teams from all corners    Read more

of Grab but we also act as a bridge that ties everyone together through data. As data in Grab never stops growing, this team also never stops, learning, innovating and expanding so that we can bring in or build the latest and best tools, technology to ensure the company’s continued success.

Get to know the Role:

Data Warehouse Engineers in Grab get to work on and support one of the largest and fastest growing datasets of any company in South East Asia. We operate in a challenging, fast paced and ever changing environment that will push you to grow and learn. ​

The day-to-day activities:

Run Grab’s data platform and ensure uninterrupted, error-free up time, while meeting the SLA requirements of Business Intelligence, Analytics and Data Science workloads.

Build and manage scalable ETL pipelines to and from various internal and external data sources that come from a variety of systems (OLTP Databases, streaming data pipelines, text-based data files etc.)

Manage our Business analytics infrastructure to ensure the timely and accurate delivery of our mission critical business reports

Spearhead the design and development and deployment of our next generation data platform infrastructure to meet our future needs.

Participate in the development and management of a global Data Model for Grab’s entire data ecosystem to streamline data consumption and access across our entire organization.​

The must haves:

Deep understanding of Tableau Server administration

Good working knowledge of Windows Server administration

Familiar with databases and engineering standard methodologies - including handling and logging errors, system monitoring, and building human-fault-tolerant data pipelines.

Shows real passion for data, new data technologies, and discovering new and interesting solutions to the company’s data needs.

Strong communication and interpersonal skills to work with various stakeholders

The strong pluses:

Experience in building dashboards using Tableau Desktop

Experience in Linux system administration

Experience in Hadoop ecosystem, especially Presto and Spark

Experience working on cloud systems like AWS or Google Cloud Platform, workflow schedulers like Airflow

Experience in scripting or programming with Bash, Python, or Go

Product Manager - Payments
Grab   via Glassdoor

Job Description:

Get to know the Role


In this role will be open to healthy dose of creativity to define a vision for your product and be responsible for the strategy, roadmap, and feature definition of a product.

You will be the leader at the forefront    Read more

as this role would require strong collaboration across various team and be the focal point for all stakeholders nearly in all functions.

The day-to-day activities


Shape the overall product vision and roadmap to take Grab from a start-up to a regional powerhouse.

Collaborate with engineering and design to define an ambitious strategy, develop and maintain a prioritized product backlog, and execute on delivering great experiences for users.

Define and communicate product requirements and specifications by thinking creatively and rigorously about how to solve problems that have never been solved before at this scale.

Ensure strong collaboration and communication across the company and serve as a primary point of contact for internal stakeholders across nearly all functions in the company - marketing, sales, operations, data science, engineering, content, customer service, payments and IT.

Collect data, user feedback, and market research, and use that to inform product development.

The must haves


3+ years in a senior product management experience at a tech software company

Masters in computer science, software engineering, information technology, business, finance, economics or related fields

Strong analytical skills and creative problem solving skills

Strong business acumen, be customer focused, team and results-oriented

- Strong interest in logistics, pricing, marketplaces or supply-demand economics

Programming experience, avid Grab user, Consumer tech experience

Payments experience would be a plus

Operations Associate
Grab   via Glassdoor

Job Description:

Get to know our Team:

Grab Rentals Operations is a dynamic and evolving team which is the engine room of Grab Rentals that bridge various key departments

We ensure timely and seamless delivery of cars to subsequent partner and we are also responsible on ensuring all GR cars are accounted, maintained and    Read more

turn around in the shortest possible time to ensure high utilization.

Get to know the Role:

Your role is not a desk bound job, you will be required to liaise with both internal and external individuals on day to day basis

Educating hirer through vehicle checks and conducting briefing for the hirers on the Do’s and Don’ts as a private hire driver

Maintaining 100% asset accountability of the fleet

The day-to-day activities:

Responsible for performing check outs & ins and prepping vehicle for the subsequent hirer.

Inspect interior & exterior of vehicle (including accessories)

Prepare vehicle for subsequent check out (clean, repair, etc.)

Accurate updates of vehicle availability in fleet management system

Ensure accurate vehicle availability for planning

Ensure minimal vehicle “non-utilization”

Ability to effectively communicate with customers regarding services recommended and performed

Work with parallel departments (Panel workshops, service advisor, vendors & Technical Trainer) for smooth handing over of hirer from transactions to vehicle

Harmonize expectations on vehicle condition with partner (minimal disputes)

Manage information flow between authorized workshop, Grab Rentals & drivers

Coordinate replacement vehicles for drivers (in the event of an accident)

Provide technical advice to driver with regards to vehicle functionality and familiarization.

Work on max cost saving and process transparency.

The must haves:

Nitec / Higher Nitec / Diploma (preferably in automotive repair)

At least 2 years experience preferably in the automotive industry / fleet management, with minimum 1 year of relevant work experience in automotive repair

Fluent written and spoken English

Valid Class 3 or 3A will be preferred

Proficiency in MS Office

Self motivated individual who is capable to get things done within allocated time frame.

Willing to be hands-on as needed and proactively assume responsibilities for one’s actions.

Able to work independently and deal effectively with complex, changing, and ambiguous environments.

Able to initiate and maintain strong relationships with vendors.