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Marriott International, Inc
08Dec
Regional Director, Learning + Development APEC (Based
Marriott International, Inc   via Glassdoor

Posting Date Nov 08, 2018

Job Number 18003468

Job Category Human Resources

Location Singapore Regional Office, Singapore, Singapore VIEW ON MAP

Brand Corporate

Schedule Full-time

Relocation? No

Position Type Management


   Read more

Start Your Journey With Us

POSITION SUMMARY


This role is responsible for the oversight of all Learning + Development (L+D) Delivery responsibilities in the Asia Pacific (excluding China) Region, otherwise known as APEC. This position is part of the L&D Senior Leadership team and is expected to be able to provide strategic input on all areas pertaining to L+D initiatives and issues for the Continent. . A key component of this role includes being a Training Business Partner for key stakeholders within the Region including but not limited to the COO and VP, HR.


The Regional Director is accountable for leading a team of L+D professionals to deliver extraordinary learning experiences. As an ambassador for Marriott International, this position will be responsible for building trusted and engaging relationships at all levels of continent, area and market leadership and across all disciplines, whilst always acting in accordance with Marriott International’s Guidelines for Leaders, demonstrating our company culture and values through all interactions, with all business decisions and with all stakeholders.


EXPECTED CONTRIBUTIONS

Oversee the schedules of all markets within APEC to ensure efficient productivity and identify opportunities to create effective capacity.

Overall responsibility for the Delivery team engagement

Partner with Director of L+D Operations for ongoing review of Delivery analytics, communications and financial reporting. In terms of Delivery analytics review and discussion the information must be used to fine tune and implement a delivery strategy that best meets the market’s needs while optimizing our resources.

Drive innovation within the Delivery area including partnering with Ops and PADDD to look at ways to improve the Delivery processes (e.g. certification process of new programs and scheduling).

Partner with Sr. Director of Performance Advisory, Design, Development and Deployment (PADDD) providing program feedback and sharing market needs on a regular basis.

Partner with Sr. Director Talent Development and Brand Initiatives (TDBI) to ensure the delivery of all programs, both iLT and vILT are of the highest standards and in accordance with all brand requirements.

Schedule quarterly meetings with all Area Vice Presidents/Area Directors of HR to share information, gather feedback and strategically plan development initiatives.

Schedule at least quarterly meetings with the VP Human Resources APEC to discuss year to date results, current market challenges/trends and future planning of development strategies.

Schedule as a minimum 6-monthly reviews with COO APEC and VP Human Resources APEC to share results and discuss next 6-month strategies

In conjunction with Performance Advisory conduct an annual in-depth Training Needs Analysis using appropriate tools, gathering information from stakeholders within their Region with a focus on property level requirements.

Partner with the Delivery Directors to build a strong network of L+D professional trainers to support delivery of programs within APEC. Champion their development, ensure their certification is approved only when the standards are consistently met.

Manage the APEC training budget and provide accurate billing and expense information for processing

Ensure that onboarding of new team members is executed effectively and efficiently based on individual needs.

Identify development opportunities for direct reports that provide them with stretch goals and new challenges to ensure engagement.

Review LPA for all Delivery Team members to ensure goal alignment and ongoing discussions over the 12-month operating period.

Support the creation of a strong talent pipeline for L+D both at property and above property level.

Work with the Directors to develop IMTN (International Management Trainers Network) members and monitor performance on a regular basis.

Monitor the integrity of program facilitation for all team members including IMTNs

Monitor all IMTN Assessments and provide feedback to facilitators to ensure consistency of program delivery.

Provides consistent, relevant and timely information to senior leaders, ensuring all reporting requirements are achieved within designated time frames

Use consultative and influencing skills with area teams, general managers, executive committee members and training managers to ensure commitment to all training initiatives.

Develop proactive partnerships with Area and On-Property HR and Training Leaders, providing information and support as required for their development strategies.

Update all training personnel on the latest developments, create effective networks to leveraging cluster resources & best practices.

Support in the orientation and development of property L+D managers/officers by providing assistance to HR leaders on the Onboarding process for all the new hired training personnel.

Work closely with the property Training / HR leaders to ensure all on property training programs are being delivered effectively and support business needs

Serve as champion of Marriott culture instilling the core values and principles of Marriott, demonstrated in all behaviors and conversations

Initiative and sustain a recognition program for Delivery Team in consultation with the Regional Director Greater China that provides appropriate and timely recognition of work performed, goals achieved and/or stakeholder feedback received

Provide support, guidance and resources to support other discipline initiatives where appropriate and in consultation with VP L+D.

Partner with ADHR members to support area specific training programs and initiatives as these arise.

Perform other duties as assigned to meet business needs.

CANDIDATE PROFILE

Experience

Minimum 3 years in a senior training management role is essential

Proven experience in leading a team; working effectively with a remote team will be highly advantageous

An operations background will be an added advantage.

Minimum 4 years Leadership experience (highly preferred Executive Committee level or equivalent)

Skills and Knowledge

Adult Learning – is knowledgeable and has hands-on experience in understanding and facilitating adult learning

Facilitation and Training – has mastered skills in facilitation, training and presentation including delivery of vILT

Human Resources – thinks strategically and demonstrates connectivity with training strategy and overall human resources goals

Business Acumen – demonstrates a solid understanding of the business based on own experience

Knowledge of overall hotel operations is a benefit but not essential

Ability to use standard software applications including Word, Excel, Power Point and use of audiovisual equipment

Planning skills

Self-Motivated and ability to take initiative action without relying on directions from others all the time, whilst keeping

Direct manager informed

Ability to network and build relationships by various communication means

Ability to exercise flexibility rather than rigid adherence to procedures to accomplish goals

Strong problem-solving skills; encourages new innovative solutions when appropriate

Strong communication skills (verbal, listening, writing)

Effective conflict management skills, respecting a diverse, multi-cultural environment

Education or Certification

University degree in Hotel or Business Management preferred

High School Diploma or equivalent minimum requirement in conjunction with a minimum of 5 years industry experienceRMANCE CONTRIBUTIONS, COMPETENCIES & BEHAVIOURS

BUILDING RELATIONSHIPS


Co-worker Relationships

Builds strong working relationships across departments.

Models and coach’s others on creating an open, trusting, and supportive work environment.

Coaches others on how their behavior impacts coworkers and the work environment.

Coaches direct reports to work together to set expectations for achieving shared goals

Customer Relationships

Shows an understanding of the needs of different customer segments and develops appropriate service strategies.

Creates a service-oriented environment and empowers others to build strong customer relationships.

Monitors customer feedback and service metrics to improve service delivery.

Uses appropriate risk management resources when serious customer situations occur.


Global Mindset

Creates and coach’s others on promoting an environment where everyone is valued and included.

Models and holds others accountable for promoting the Company culture of service, opportunity, respect, and fair treatment.

Acts when others are treated unfairly or are not valued and respected for their unique skills.

Looks for and uses ideas and opinions from diverse sources.

Promotes the attraction, development, and retention of a multicultural and multigenerational workforce.

Ensures that all associates have the opportunity to achieve their full potential.

Sponsors programs that promote inclusion and engagement.

Maintains an awareness of changing customer and associate expectations.


GENERATING TALENT AND ORGANIZATIONAL CAPABILITY


Organizational Capability

Continuously improves department, team, and job structures.

Puts systems and work processes in place to manage department performance.

Brings together the appropriate mix of team and associate knowledge and skills to do the job and drive innovation.

Establishes and ensures understanding of the scope of decision-making authority for team members.

Models and holds direct reports accountable for using meetings and other forums to regularly communicate with team.

Talent Management

Models and coaches’ others on building an environment that supports feedback and ongoing development.

Sets department expectations for desired behavior, knowledge, and skill levels.

Coaches others by providing constructive feedback.

Helps others identify developmental needs and monitor progress.

Builds relationships to attract talent and actively recruits candidates with skills in high demand.

Models and holds others accountable for using recruiting and hiring tools to select top talent.

Creates on-boarding plans and helps new hires become comfortable in their new role.


LEADERSHIP


Adaptability

Models and coaches’ others on staying calm and focused during stressful situations.

Communicates the need for change in a positive way that encourages commitment.

Holds others accountable for identifying ways to implement desired changes.

Models flexibility and adjusts others’ and own priorities when managing multiple demands.

Develops strategies and identifies resources to implement and manage change.

Takes steps to minimize the stress others feel when change occurs.

Communication & Professional Demeanor

Actively listens and uses appropriate communication styles to deliver information in a clear and concise way.

Influences others to accept a point of view, gain consensus or take action.

Keeps leaders informed about key issues.

Displays a leadership style that conveys confidence and encourages respect from others.

Problem Solving & Decision Making

Models and sets expectations for solving complex problems related to daily operations.

Collects and compares information from different sources to evaluate alternatives, consider their potential impact, and make decisions.

Involves area/market and property leaders to gain agreement and support before making high-impact decisions.

Makes complex decisions and guides others to implement solutions in a reasonable amount of time.

LEARNING & APPLYING PROFESSIONAL EXPERTISE


Applied Learning

Models and holds others accountable for evaluating own strengths and developmental needs.

Models and holds others accountable for participating in stretch assignments and other professional development activities.

Stays current on industry and discipline trends and holds others accountable for using relevant best practices.

Establishes training requirements for the department and holds direct reports accountable for meeting training goals.

Business Acumen

Uses an understanding of market dynamics and the business environment to identify opportunities for improvement.

Sets the department performance standards for key business metrics.

Models and coaches’ others on making business decisions based on data from a variety of sources.

Evaluates profit and loss statements, develops operating budgets, and conducts forecasting for the department.

Demonstrates sound business judgment when addressing resource needs and improving efficiencies while balancing guest, associate, and financial results.

Implements innovative programs to maximize the revenue potential of different customer groups.

Technical Acumen

Models and stays current in area of expertise.

Ensures compliance with applicable laws and regulations across departments.

Builds partnerships across departments to solve complex issues and improve performance.

Analyzes unique technical issues, systems, or problems that have broad impact.

Establishes technical standards and processes to support work requirements.

MANAGING EXECUTION


Building & Contributing to Teams

Coordinates with other departments and helps clarify the responsibilities of each group.

Communicates clear expectations about how departments, teams, and individuals contribute to property success.

Considers associates’ strengths and team dynamics when assigning work.

Coaches and holds others accountable for establishing team-building strategies and encouraging cooperation.

Involves team members in making decisions that impact them.

Recognizes achievements that support department success.

Driving for Results

Reinforces a team environment that encourages accountability, high standards, innovation, and strong business performance.

Works with direct reports to establish shared and individual goals.

Monitors department, team, and individual performance.

Makes sure associates are clear on expectations, timelines, and budget requirements.

Identifies and focuses on business opportunities that have the highest value for the property.

Planning & Organizing

Helps others understand work requirements by explaining why the work is important and by breaking down projects into manageable tasks.

Analyzes department, team, and individual workload to prioritize tasks and delegate appropriately.

Identifies and obtains the equipment, materials, personnel, and other resources departments and teams need to accomplish their work.

Establishes and coach’s others on processes for monitoring work quality and project milestones.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Skills
Shangri-La Hotels and Resorts
08Dec
Revenue Manager
Shangri-La Hotels and Resorts   via Glassdoor

Shangri-La's Rasa Sentosa Resort & Spa, Singapore





Job Summary




Under the guidance of the Director of Revenue Management and within the limits of established hotel policies and procedures, the Revenue Manager will drive revenue maximization initiatives in rooms and banqueting in the hotel. He/She will support the Revenue Management culture for driving revenue by leading    Read more

cross departmental decision making to maximize different revenue streams by creating appropriate statistical and competitive background information and by implementing all Revenue Management processes and using all available revenue tools.




Key Areas




Forecasting


Availability and Inventory Management


Yield Management


Hotel Profitability and Revenue Opportunities


Strategy Review and Communication




Requirements




Minimum 2-3 years of relevant experience


Robust knowledge of Hotel distribution landscape (GDS, CRS and PMS)


Good understanding of Online Business review tools like Rate 360 and Hoteligence


Deep understanding of systems such as channel manager and OTA extranets


Able to set-up and troubleshoot/maintain accurate rates and inventory allotments on various channels


Conducts regular audits for content, rates and availability on OTAs and Meta Search sites


Experienced in using Opera, IDeaS, EZYield and OTA’s extranet


Position is open only to Singaporeans


The successful candidate will be required to wear company issued uniforms in adherence to resort’s grooming and uniform guidelines

Skills
Marriott
08Dec
Director of Culinary
Marriott   via Glassdoor

Posting Date

Dec 07, 2018


Job Number

18003DU9


Job Category

Food and Beverage & Culinary


Location

W Singapore - Sentosa Cove, Singapore, Singapore VIEW ON MAP


   Read more

Brand

W Hotels


Schedule

Full-time


Relocation?

No


Position Type

Management



Start Your Journey With Us



Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests passions, providing insider access to whats new and whats next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If youre ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.




JOB SUMMARY



Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).



CANDIDATE PROFILE




Education and Experience



• High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.


OR


• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.



CORE WORK ACTIVITIES




Leading Kitchen Operations for Property



• Leads kitchen management team.


• Provides direction for all day-to-day operations.


• Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.


• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


• Encourages and builds mutual trust, respect, and cooperation among team members.


• Serving as a role model to demonstrate appropriate behaviors.


• Ensures property policies are administered fairly and consistently.


• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.


• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.


• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.


• Supervises and coordinates activities of cooks and workers engaged in food preparation.


• Demonstrate new cooking techniques and equipment to staff.



Setting and Maintaining Goals for Culinary Function and Activities



• Develops and implements guidelines and control procedures for purchasing and receiving areas.


• Establishes goals including performance goals, budget goals, team goals, etc.


• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.


• Manages department controllable expenses including food cost, supplies, uniforms and equipment.


• Participates in the budgeting process for areas of responsibility.


• Knows and implements the brand's safety standards.



Ensuring Culinary Standards and Responsibilities are Met



• Provides direction for menu development.


• Monitors the quality of raw and cooked food products to ensure that standards are met.


• Determines how food should be presented, and create decorative food displays.


• Recognizes superior quality products, presentations and flavor.


• Ensures compliance with food handling and sanitation standards.


• Follows proper handling and right temperature of all food products.


• Ensures employees maintain required food handling and sanitation certifications.


• Maintains purchasing, receiving and food storage standards.


• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.



Ensuring Exceptional Customer Service



• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.


• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.


• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.


• Interacts with guests to obtain feedback on product quality and service levels.


• Responds to and handles guest problems and complaints.


• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.


• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.



Managing and Conducting Human Resource Activities



• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


• Ensures employees are treated fairly and equitably.


• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.


• Administers the performance appraisal process for direct report managers.


• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.


• Observes service behaviors of employees and provides feedback to individuals and or managers.


• Manages employee progressive discipline procedures for areas of responsibility.


• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.



Additional Responsibilities



• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


• Analyzes information and evaluating results to choose the best solution and solve problems.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Skills
Marina Bay Sands Pte Ltd
08Dec
Temp Finance Assistant - Fp&A (3 Months)
Marina Bay Sands Pte Ltd   via JobsCentral



JOB SCOPE

Assist with data entry into Excel from various source systems

Assist with validation of data in Excel from various source systems

Perform any other duties/projects as assigned

JOB REQUIREMENTS

Diploma in Finance/Accounting or equivalent

Proficiency in MS Office (Excel, Word and PowerPoint)

Team player with good interpersonal skills

Meticulous and strong analytical skills

Skills
Marriott International, Inc
08Dec
Westin Experience Specialist
Marriott International, Inc   via Glassdoor

Posting Date Oct 11, 2018

Job Number 18002VH7

Job Category Rooms and Guest Services Operations

Location The Westin Singapore, Singapore, Singapore VIEW ON MAP

Brand Westin Hotels & Resorts

Schedule Full-time

Relocation? No

   Read more

Position Type Non-Management/Hourly


Start Your Journey With Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.


Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.


Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Skills
LUXURY COACH SERVICE
08Dec
Maintenance Supervisior
LUXURY COACH SERVICE   via JobsCentral



·To check and ensure quality of repair done by the workshop;

·Monitoring service and repairs and ensure on time delivery of repaired vehicles;

·Knowledge of repairs and maintenance of heavy vehicles.

Requirements:

·Min. 10 years of experiences in repairs and maintenance of heavy vehicles.

·Valid class 3 and 4 driving licence.

·Preferably able to commence work within a short notice will be an added advantage.

Applicants who possess    Read more

relevant experience for the above responsibilities are most welcome to apply.

Skills
Marriott International, Inc
08Dec
Assistant Front Desk Manager
Marriott International, Inc   via Glassdoor

Posting Date May 17, 2018

Job Number 18001FA8

Job Category Rooms and Guest Services Operations

Location JW Marriott Hotel Singapore South Beach, Singapore, Singapore VIEW ON MAP

Brand Marriott Hotels Resorts /JW Marriott

Schedule Full-time

Relocation? No
   Read more


Position Type Management


Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.


Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.



JOB SUMMARY



Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.



CORE WORK ACTIVITIES



Supporting Management of Front Desk Team



Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


Encourages and building mutual trust, respect, and cooperation among team members.


Serves as a role model to demonstrate appropriate behaviors.


Supports all day-to-day operations.


Understands employee positions well enough to perform duties in employees' absence.


Coaches, counsels and encourages employees.


Handles employee questions and concerns.


Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.


Guides daily Front Desk shift operations.


Communicates performance expectations to employees in accordance with job descriptions for each position.


Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals


Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.


Develops specific goals and plans to prioritize, organize, and accomplish your work.


Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.


Strives to improve service performance.


Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.


Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.


Supervises same day selling procedures to maximize room revenue and property occupancy.


Understands the impact of Front Desk operations on the overall property financial goals and objectives.


Ensuring Exceptional Customer Service


Provides services that are above and beyond for customer satisfaction and retention.


Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


Sets a positive example for guest relations.


Empowers employees to provide excellent customer service within guidelines.


Handles guest problems and complaints seeking assistance from supervisor as necessary.


Interacts with guests to obtain feedback on product quality and service levels.


Managing Projects and Policies


Implementing the customer recognition/service program, communicating and ensuring the process.


Assists in the review of comment cards and guest satisfaction results with employees.


Ensures employees have the proper supplies and uniforms.


Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.


Supporting Handling of Human Resource Activities


Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.


Provides feedback to individuals based on observation of service behaviors.


Participates in an ongoing employee recognition program.


Conducts training when appropriate.


Participates in the employee performance appraisal process.


Additional Responsibilities


Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


Analyzes information and evaluating results to choose the best solution and solve problems.


Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.


Performs all duties at the Front Desk as necessary.


Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.


Complies with loss prevention policies and procedures.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Skills
Marriott International, Inc
08Dec
Spa Attendant
Marriott International, Inc   via Glassdoor

Posting Date May 17, 2018

Job Number 18001EY2

Job Category Spa

Location JW Marriott Hotel Singapore South Beach, Singapore, Singapore VIEW ON MAP

Brand Marriott Hotels Resorts /JW Marriott

Schedule Full-time

Position Type Non-Management/Hourly


   Read more

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.


Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


Job Summary


Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Skills
LUXURY COACH SERVICE
08Dec
Senior Operations Executive
LUXURY COACH SERVICE   via JobsCentral



Full Time Position

Good Benefits

Attractive remuneration package

Responsibilities:

To assist the manager in the planning and delivery of logistics necessary to support the efficient, effective, timely and sustainable delivery of fleet service operations

Able to conceptualize and articulate logistics strategy to support fleet operations

To maintain a fleet contingency plan and work with the operations to ensure that any vehicles that are off the road are replaced as    Read more

quickly as possible, thereby maintaining the integrity of the operational fleet

To work and coordinate effectively with drivers from diverse background for logistical efficiency

Requirements:

2-5 years' proven track record in transportation / logistics / travel industry

Previous experience in fleet and asset management will be desirable

Experience of working in a dynamic, highly pressurized environment

Computer literate

Good communications and planning / scheduling skills

Strong team player with excellent leadership skills

A quick thinker, fast and alert at all times

Candidates who are able to start work immediately or with short notice is highly desirable

Interested candidates please submit a detailed resume in MS word format stating your current, expected salary, reasons for leaving (Past and present employment) and notice period via "APPLY NOW" button.

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Marriott International, Inc
08Dec
Sales Manager
Marriott International, Inc   via Glassdoor

Posting Date Oct 11, 2018

Job Number 18002VGL

Job Category Sales and Marketing

Location The Westin Singapore, Singapore, Singapore VIEW ON MAP

Brand Westin Hotels & Resorts

Schedule Full-time

Relocation? No

Position Type    Read more

Management


Start Your Journey With Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.



JOB SUMMARY



The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.



CANDIDATE PROFILE



Education and Experience



2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.



OR



4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.



CORE WORK ACTIVITIES



Building Successful Relationships that Generate Sales Opportunities


Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.


Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.


Develops relationships within community to strengthen and expand customer base for sales opportunities.


Manages and develops relationships with key internal and external stakeholders.


Provides accurate, complete and effective turnover to Event Management.


Managing Sales Activities


Participates in sales calls with members of sales team to acquire new business and/or close on business.


Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).


Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue


Identifies new business to achieve personal and location revenue goals.


Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.


Closes the best opportunities for the location based on market conditions and location needs.


Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.


Providing Exceptional Customer Service


Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.


Services our customers in order to grow share of the account.


Executes and supports the company’s customer service standards.


Provides excellent customer service consistent with the daily service basics of the company.


Sets a positive example for guest relations.


Interacts with guests to obtain feedback on product quality and service levels.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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