Jobs (InfoComm Technologies)

Apple Inc
16Sep
Creative
Apple Inc

Job Summary You inspire creativity by sharing your knowledge with Apple Store visitors — whether they’re first-timers or long-term loyal customers. As a Creative, you’re the foundation of the Apple Store’s welcoming environment that invites individuals to share their ideas and learn how to bring their visions to life. Those who work alongside you are knowledgeable teammates just as eager to share their skills as they are to learn    Read more

more. Nothing gives you a greater thrill than empowering a customer to create something wonderful. Key Qualifications Passion for education and ability to instruct in a “hands-off" manner, letting users learn by doing Ability to teach small groups and coach multiple customers simultaneously Tenacity to work with users until they truly become independent and able to create on their own Description As a Creative, your main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals complete projects. You use your presentation skills to act as a facilitator, helping users get set up, get trained and get going. But you’re also an excellent listener, taking the time to understand what each user hopes to achieve or learn. By adjusting your teaching style to each user’s individual skill level, you maximise his or her understanding and your own time. You recognise that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled training sessions, but you’re still comfortable interacting with store customers between those sessions. You’re proud to enrich the lives of others — whether customers or team members — through teaching, in the way only a Creative can. Additional Requirements You’re comfortable selling as well as teaching, helping your team members out as needed. You’re self-motivated and self-directed, and can adhere to a tightly structured training schedule. You can be adept at recommending other in-store support options, such as business services and the Genius Bar. You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Skills
Apple Inc
15Sep
Technical Specialist - Retail Customer Service
Apple Inc

Job Summary After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction    Read more

from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Qualifications Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members Flexibility to regularly rotate through different technical specialities and skill sets Ability to thrive on change as products evolve Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements You have excellent time management skills and can make decisions quickly. You maintain composure and customer focus while troubleshooting and solving issues. You reassure customers when delivering product diagnoses and potential solutions.

Skills
Apple Inc
15Sep
SG – Senior Manager
Apple Inc

Job Summary The challenges and opportunities of a continuously evolving business make leadership at the Apple Store a rewarding career. It’s your job as a Senior Manager to lead the staff and operations of one or more store areas and seek solutions and results that create a high-performing work environment. By reading situations quickly and acting courageously, you are able to build success for the business and promote the    Read more

Apple brand through unparalleled customer service. Key Qualifications Ability to collaborate with the store leadership team to develop strategic plans across multiple business groups, improving process and surpassing standards to drive the business in the store Proven ability to inspire, coach, train and develop store team members to consistently provide exceptional customer service and drive for results Experience adapting to challenges, providing support and guiding communications in a constantly changing retail environment Description As a Senior Manager, you guide other leaders to inspire top performance from their teams. You monitor multiple lines of business within the store to achieve operational objectives and collaborate with corporate business partners to report results. You’re knowledgeable about the industry and keep up to date on competitors and trends. You lead the sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus. To foster growth among your staff, you coach and encourage with clear communications. By developing strong relationships across teams and with customers, you create an environment that enhances loyalty to Apple products and services. Additional Requirements You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting. Cross-industry experience is welcome — a retail background is not necessary.  You have a passion for learning about Apple technology and products. You’re fluent in English (both written and spoken) and the local language. Multilingual ability is a plus.  You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Skills
Apple Inc
15Sep
SG – Manager
Apple Inc

Job Summary Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop and get support. Most importantly, you share the Apple vision    Read more

with employees and customers. Key Qualifications Proven ability to drive amazing customer experiences — and results — through team development Experience with diplomatically managing multiple commitments to customers, staff and operations Ability to adapt to challenges while remaining calm in a constantly changing retail environment Description As a Manager, you’re responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams — hiring, training and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy. Additional Requirements You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting. Cross-industry experience is welcome. You have a passion for learning about Apple technology and products. Multilingual ability is a plus. You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Skills
Apple Inc
15Sep
SG-Genius
Apple Inc

Job Summary At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and    Read more

support every day. Key Qualifications Strong people skills and a knack for problem solving Ability to maintain composure and customer focus while troubleshooting and solving technical issues Ability to adhere to a schedule of customer appointments  Description As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training. Additional Requirements You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. You have excellent time management skills and can make decisions quickly. You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Skills
Apple Inc
14Sep
Permanent Part Time Specialist - Retail Customer Service Representative
Apple Inc

Key Qualifications Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction Strong interest in technology, particularly Apple products, and agility at learning new products and features Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers Description As a Specialist, you’re highly skilled at uncovering customers’ needs, then following    Read more

through with enlightening solutions. Not only are you the first person customers meet when they enter the store, you’re also the person who guides them — advising, selling and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.Additional Requirements You’re passionate about Apple and eager to share that passion with others. You’re willing to learn and embrace Apple’s unique style of service. You have strong people skills — you’re approachable, a good listener and empathetic. You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Skills
Apple Inc
14Sep
SG – Senior Manager
Apple Inc

Job Summary The challenges and opportunities of a continuously evolving business make leadership at the Apple Store a rewarding career. It’s your job as a Senior Manager to lead the staff and operations of one or more store areas and seek solutions and results that create a high-performing work environment. By reading situations quickly and acting courageously, you are able to build success for the business and promote    Read more

the Apple brand through unparalleled customer service. Key Qualifications Ability to collaborate with the store leadership team to develop strategic plans across multiple business groups, improving process and surpassing standards to drive the business in the store Proven ability to inspire, coach, train and develop store team members to consistently provide exceptional customer service and drive for results Experience adapting to challenges, providing support and guiding communications in a constantly changing retail environment Description As a Senior Manager, you guide other leaders to inspire top performance from their teams. You monitor multiple lines of business within the store to achieve operational objectives and collaborate with corporate business partners to report results. You’re knowledgeable about the industry and keep up 
to date on competitors and trends. You lead the sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus. To foster growth among your staff, 
you coach and encourage with clear communications. By developing strong relationships across teams and with customers, you create an environment that enhances loyalty to Apple products and services. Additional Requirements You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.Cross-industry experience is welcome — a retail background is not necessary.You have a passion for learning about Apple technology and products.You’re fluent in English (both written and spoken) and the local language. Multilingual ability is a plus.You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Skills
Apple Inc
14Sep
Permanent Part Time Technical Specialist - Retail Customer Service
Apple Inc

Key Qualifications Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members Flexibility to regularly rotate through different technical specialities and skill sets Ability to thrive on change as products evolve Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a    Read more

customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements You have excellent time management skills and can make decisions quickly. You maintain composure and customer focus while troubleshooting and solving issues. You reassure customers when delivering product diagnoses and potential solutions.


Skills
Apple Inc
14Sep
Technical Specialist – Retail Customer Service
Apple Inc

Job Summary After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain    Read more

satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Qualifications Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members Flexibility to regularly rotate through different technical specialities and skill sets Ability to thrive on change as products evolve Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements You have excellent time management skills and can make decisions quickly. You maintain composure and customer focus while troubleshooting and solving issues. You reassure customers when delivering product diagnoses and potential solutions.

Skills
Apple Inc
14Sep
SG – Manager
Apple Inc

Job Summary Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop and get support. Most importantly, you share the Apple    Read more

vision with employees and customers. Key Qualifications Proven ability to drive amazing customer experiences — and results — through team development Experience with diplomatically managing multiple commitments to customers, staff and operations Ability to adapt to challenges while remaining calm in a constantly changing retail environment Description As a Manager, you’re responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams — hiring, training and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy. Additional Requirements You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting. Cross-industry experience is welcome. You have a passion for learning about Apple technology and products. Multilingual ability is a plus. You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Skills