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InfoComm Technologies jobs

Apple
04Jan
[SG] Permanent Part Time Technical Specialist – Retail Customer Service Representative
Apple   via Tech In Asia

Enjoy the benefits of a part-time job. Join the team at the Apple Store, a place where what you love is part of what you do. Are you passionate about music? Art? Photography? Fitness? Games? Whatever it is, bring it. Because sharing what you love through Apple products sparks others to pursue their own passions. As a part-time team member, you’ll have multiple schedule options, you’ll get great benefits,    Read more

and you’ll have the same professional development opportunities as your full-time colleagues. This is where everyone has the chance to do their best all the time — even if it’s not full-time. Job Summary After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Qualifications Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members Flexibility to regularly rotate through different technical specialities and skill sets Ability to thrive on change as products evolve Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements You have excellent time management skills and can make decisions quickly. You maintain composure and customer focus while troubleshooting and solving issues. You reassure customers when delivering product diagnoses and potential solutions.

Skills
Apple
02Jan
[SG] Genius - Retail Technical Support
Apple   via Tech In Asia

Job Summary At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice    Read more

and support every day. Key Qualifications Strong people skills and a knack for problem solving Ability to maintain composure and customer focus while troubleshooting and solving technical issues Ability to adhere to a schedule of customer appointments Description As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training. Additional Requirements You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.  You have excellent time management skills and can make decisions quickly. You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Skills
Apple
23Dec
Safety Supplier Audit Engineer
Apple   via Glassdoor

Summary


Posted:

Dec 21, 2018


Weekly Hours:

40


Role Number:

114390983

Imagine what you could do here! At Apple, new ideas have a way of becoming great products, services, and    Read more

customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.


This position is offered in Apple's Product Safety Engineering group within Apple's Product Integrity organization. Our mission is to ensure that Apple products are safe for use throughout the world while staying in sync with worldwide safety requirements.


The Product Safety Group seeks a high-energy, tenacious engineer with relevant experience and background in quality management, quality systems, manufacturing processes, and auditing. The ideal candidate is one who possesses a strong background in product quality, vendor management, and auditing. Experience in battery design and manufacturing is helpful. This position is based out of Shanghai and will require business travel throughout East Asia.


Key Qualifications




7 to 10 years of Supplier Quality management or manufacturing process engineering; experience working in a high-volume consumer electronics environment preferred.


Management or supervisory experience required.


Knowledge of hardware manufacturing and familiarity with product design, along with associated process controls required. Demonstrated experience and familiarity with Apple products are highly desirable.


Proven leadership skills with a proclivity towards action and problem-solving are essential. Ability to work independently, yet also be a strong team-player who thrives in dynamic and ever-changing work environments.


Excellent written and verbal interpersonal skills, with native fluency in Mandarin-Chinese and proficiency in English.


Experience with ISO, IEC, TS and other quality management standards highly desirable.


Understanding of Geometric Dimensioning and Tolerance (GD&T), design of Experiments, and Statistical Process Controls highly desirable.


Experience with international and Chinese safety standards desirable. An ability to apply knowledge of these standards will be key to success.


Willingness to travel worldwide (up to 40%) in support of mission requirements, with emphasis in Asia.


Description


Conduct vendor-facing evaluations and audits to ensure consistency to both design and process specifications critical to Product Safety. Travel to various sites throughout Asia as needed to support audit activities.


Collaborate with internal partners and suppliers to conduct FMEA, map process flows, evaluate equipment/fixture designs, and manage validation activities for sustaining production.


Facilitate ongoing Safety field testing initiatives per Apple company mandates.


Review technical issues during mass production to ensure stable manufacturing processes aligned with Safety standards. Assess associated Process Control Plans and detect issues to generate ongoing risk assessments.


Demonstrate knowledge of Battery manufacturing, design, and quality control processes to ensure Safety-critical criteria are met on a sustained basis. This role may branch into other technology spaces as mission requirements dictate.


Develop deep understanding of Apple products and work with multi-functional teams to identify and address safety trends in field data.


Present trends and analyses to multi-functional teams and upper management.


Education & Experience

Bachelor's degree in Electrical or Mechanical Engineering (or equivalent) is required, with a minimum 7 to 10 years experience in product quality Management and/or Manufacturing.

Postgraduate degree in relevant technical fields highly desirable.

Skills
Apple
23Dec
Information Systems Engineer
Apple   via Glassdoor

Summary


Posted:

Dec 21, 2018


Weekly Hours:

40


Role Number:

200013596

Do you like the idea of running global services that are used by millions of passionate people all over    Read more

the world? Do you enjoy working on challenges that no one has solved yet? Apple's Identity Management Services Team (IdMS) is seeking a self starter, forward-thinking engineer to join our Technical Engineering and Operations team to manage application software and infrastructure.


Key Qualifications


Advanced experience with any of the programming and/or scripting languages (Python, Perl, Java, C, Xcode)

Experience with SDLC and release engineering including source code repository and build tools including Jenkins, SVN and GIT.

Experience with DevOps tools, processes, troubleshooting skills, Enterprise monitoring tools and splunk logging.

Hands on Experience with one or more container technologies such as Jboss, TomCat, Jetty.

Systems configuration management experience with automation tools such as Anisble, Puppet, Chef, or Salt.

Unix or Linux administration skills with virtualization technologies is a plus.

Good communication skills and ability to work effectively across multiple business and global technical teams. You should be able to converse in Chinese Language in order to support the corresponding market.

Description

We are looking to hire extraordinary individuals to join our IdMS Technical Engineering and operations team in running the Apple services that millions of customers use every single day. You’ll also build and run the infrastructure that powers those services. We’re looking for people to solve operational problems using software and automation and help us build the Apple experience on a global scale



RESPONSIBILITIES WILL INCLUDE:




Building software and systems to be responsible for the infrastructure and applications through automation.


Deployment, support and monitoring of existing and new services, platforms, and application stacks in 24/7 production environment with on-call pager-duty.


Collaborate very closely with application engineers, QA team, network team to effectively trouble shooting hardware and software bugs.


Capacity planning and management.


Explore and evaluate new technologies and solutions to push our capabilities forward and take on tomorrow’s problems not just today’s.


Education & Experience

Bachelor’s/Master’s degree or foreign equivalent in Computer Science, Computer Engineering, Information Technology or related field.

Additional Requirements


Experience in supporting Relational database, Bigdata technologies: Hadoop, NoSql technologies such as Solr, Couchbase and Elastic Search administration skills.


Infrastructure knowledge of Networks, load balancers, Firewalls and WAF is a plus.


Experience in Application design, development, API programming using Java, Javascript, HTML, CSS, spring, hibernate, object oriented analysis and design experience will be a Plus.

Skills
Apple
21Dec
AppleCare Regional Training Manager - Japac
Apple   via Glassdoor

Summary


Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job then there's no telling what you could accomplish.


The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity    Read more

of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.


A solid track record as a training/learning manager at a multinational company.


Customer support/contact center training experience a plus.


Experience managing managers.


Experience leading remote employees


Solid instructional design and delivery skills that meet the requirements of the adult learner in both classroom and distance learning settings.


Solid experience in Instructor Development.


Excellent presentation skills with experience delivering to an executive audience.


Excellent verbal, written, and interpersonal communication skills in English.


Strong project management experience with the ability to lead multiple projects within tight timeframes.


Approximately 40% travel.


The AppleCare Regional Training Manager is responsible for all aspects of AppleCare Training Delivery for internal and vendor sites in the JAPAC region. You will manage a team of training professionals to deliver training programs supporting the AppleCare Contact Center organization.


This position is located in Singapore.


This person in this position will work under tight deadlines in a fast-paced, fast paced environment that demands high quality, creativity, and consistency.


Primary Responsibilities:


Ensure the training delivery function has the capacity and capability to train advisors and managers based on the Contact Center workforce needs.


Lead the Instructor Quality program so the Instructors' skills are best in class at supporting classroom and virtual delivery.


Ensure vendors are meeting AppleCare Training compliance requirements.


Champion the WW AppleCare Training and Development initiatives in the JAPAC region to ensure successful implementation. You will partner with AppleCare Training Development leadership to give voice to region specific needs.


Engage with the JAPAC Contact Center leadership to find opportunities where training might improve contact center performance. Partner with AppleCare Training Development team to assess those needs and determine whether training solutions are needed.


Partner with the AppleCare Training Development team to ensure that all training materials have the appropriate regional content based on region-specific culture and go-to-market differences.


Ensure all delivery related data is accurate in the Learning Management System.


Demonstrate leadership by encouraging new ideas and organizational innovation.


Collaborate across organizational boundaries to achieve common goals.


Build strong partnerships with key partners.



Education & Experience


Bachelor's degree or equivalent, plus 8-10 years work experience in the training and development industry.


Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Skills
Apple
21Dec
Senior Marketing Manager for SEA & India: App Store, Apple Music, iTunes
Apple   via Glassdoor

Summary



Summary


Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch and Apple TV. Apple’s software platforms provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music or iTunes. Apple’s employees are dedicated to making the    Read more

best products on earth, and to leaving the world better than we found it.


We are currently seeking a dynamic, highly motivated Senior Marketing Manager to lead the Southeast Asia (SEA) & India marketing team.

We are looking for a self-directed, extraordinarily driven, highly adaptable individual with outstanding communication and organizational skills who is able to work under pressure and provide exemplary leadership to the team.

You should have a mix of strategic and functional skills, as well as people management, strong influence and a high dedication to delivery and deadlines.

You are a professional with strong interpersonal and both verbal and written communication skills.

You should have a high degree of executive credibility.

You will be a seasoned senior manager with excellent leadership skill and demonstrable ability to influence across different stakeholders.

You will have a deep understanding of, and empathy with, the Apple brand and its products.

You will be international in calibre and possess both understanding and display passion for local nuances.

You will - as a core part of this role - be expected to liaise with and build strong internal relationships with executive level Apple peers to meet and exceed business goals.

You should be possess exceptional analytical skills: A natural aptitude for translating data into insights and draw conclusions.

Other skills include: Excellent management, setting goals, driving performance and developing a team.

You will lead the SEA & India marketing team, stakeholders and partners carrying them towards a compelling vision:

Breaking the vision down into a concrete strategy, taking into consideration local nuances, with clear objectives for each of the team members.

Tracking and communicating progress, course correcting actions or mentoring team members when appropriate are other key requirements.

Identifying, negotiating, and executing strategic partnerships with other globally recognizable brands and companies is a significant aspect of this remit.

You have a deep understanding of what it means to be the custodian of a brand and have an impeccable track record marketing products and services via campaigns.

You will shape major decisions within extremely fast evolving businesses.



Education & Experience


BA/BS degree in Business or related, MBA or equivalent degree preferred



Additional Requirements



Experience

:


You have successfully run a marketing team based across various locations across Asia, most importantly in Southeast Asia and/or India.


Management track record within a global, multi layered organization.


Experience in the digital content space.


Experience defining marketing strategies for digital content businesses at different stages of development driving long-term growth.


Consistent track record working on complex, often global, large-scale, and time-critical projects.


Natural networker with the ability to build strong ties to existing and new C-Level partners across multiple and very different businesses.


Unique combination of an excellent attention to detail with the ability to see the big picture.


Someone passionate about offering the best customer experience.


Finally, you are passionate about digital technology and possess a “get it done” attitude.


Fluent English is required. Other role specific languages are preferred.


This position is based in Singapore.

Skills
Apple
21Dec
Readiness Program Manager
Apple   via Glassdoor

Summary


The right product, at the right place and at the right time. That’s our mantra at Pacific Operations. Want to be a part of what it takes to bring Apple’s products to the hands of millions of customers across Greater China, North East Asia, South East Asia and Australia & New Zealand? Read on, to learn more.


The Product & Launch    Read more

Readiness (PLR) team is responsible for leading cross functional teams to align on the product launch strategy (timing, volume, channel coverage etc) and closely track execution, ensuring operational risks are raised and mitigated.


We are looking for an extraordinary stitcher and a driven individual, who will passionately bring people together, see things with a holistic view and is able to effectively engage with senior leadership on launch planning and execution. You will work with worldwide and regional teams globally to ensure a timely launch across all of Apple’s Routes-to-Market (Online, Retail and Channel). You will also provide thought leadership and project leadership on continuous improvement to seek efficiency and effectiveness in the launch process. An extraordinary attention to detail is required as we strive to execute precisely in order to offer the best customer experience when we launch new products.

Excellent Communication and Influencing skills

Aptitude to clearly present the thought process, have debates and ability to influence without authority

Relationship Management

Extraordinary EQ and partner management skills with cross-functional teams of all levels in a matrix organization

Critical Thinking

Ability to connect the dots and handle project plans, timelines and risks effectively

Capacity to deliver results under deeply tight and high-pressure timelines in a highly ambiguous environment

Strong Analytical skills and attention to details

Ability to craft detailed execution plans for strategies with landmarks, dependencies, DRIs, timelines and mitigation plan for execution risks.

Sharp eye for details with a “hands-on” and continuous improvement mindset to identify inefficiencies and design improvement solutions

Experience and knowledge of multiple disciplines within supply chain operations (order to fulfillment, supply/demand planning, logistics, manufacturing, etc.) and product management (localization, certification and new product launches) are pluses

Upon joining Readiness, you will start off by owning the launch efforts for a product (iPhone/iPad/Watch, etc.) in one of the Apple's Route to Markets. You will program manage activities covering country launch schedule plans, end to end supply chain execution from factory to Point of Sale, infrastructure / tools readiness, while focusing on delightful customer experience and risk mitigation.


In this role, you will quickly build your experience by your exposure to the breadth of Apple Operations. You will also drive alignment across all Operations teams (e.g. Product Localization Management (PLM), Supply Demand Management (SDM), Logistics, Reseller Operations (RO), Retail Fulfillment Ops (RFO)), as well as other functions (Product Marketing, Sales, IT, Pricing etc at Global, Regional and Country levels. In a nutshell, your role is to bring alignment and clarity in a highly dynamic environment, making sure that all the teams are up to date and driving towards the same strategic launch objective.


You will be responsible for the success of your product launch and will be the key point of contact to the senior leadership team during the launch health reviews and drive risk mitigation under tight timelines.


Post launches, you will devise and lead opportunities for business process improvements and influence internal change management. You will also get involved in key strategic business expansion projects (e.g Geo expansion, Speed to market, Telco on-boarding)



Education & Experience


BS/BA degree required; MBA or advanced degree is a plus

Skills
Apple
21Dec
2019 Information Systems and Technology (IS&T) Internship
Apple   via Glassdoor

Summary


Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.


Apple’s IS&T has positions for enthusiastic, self-motivated interns who are ready to be a part of a dynamic and innovative work environment.
   Read more



IS&T collaborates with our business partners to deliver world-class solutions powering the most innovative company. IS&T infrastructure is used by hundreds of millions of customers every year in Retail stores, the Online Store, and AppleCare call centers; supply chain systems orchestrate standard-setting logistics operations; and the largest single-instance of SAP enables rapid decision-making across a vast global business. IS&T provides the technology to ensure that the company runs on Apple time. Our Engineers do both front-end and back-end development, build frameworks, and develop iOS mobile and web apps to make Apple operate more efficiently.

Undergraduate degree


0 CAP


Excellent quantitative and communication skills

Programming knowledge in one or all of the following areas: iOS development (Objective-C/ Cocoa Touch), Java, Server-side development knowledge, Web development (JavaScript, HTML, CSS3)

Programming knowledge in Golang, Python, and/or Node.js.

Experience with data science tools such as Python scipy/numpy/pandas

Experience or interest in data processing pipelines and machine learning algorithms/tools.

Willingness and ability to pick up any of the above-mentioned skills as necessary

Multitasking attitude, and comfortable operating within both technology and business environment

Leadership experience

Show Passion

IT Development Program


High performing interns will be eligible for full-time offers into Apple’s world-class IT Development Program (ITDP). The ITDP is a two-year rational training program that offers a series of assignments ranging from special projects for new business initiatives to operations in a rapidly growing, dynamic setting. Upon completion of the ITDP, participants will demonstrate their training in advanced roles within Apple IS&T


The internship offers a variety of assignments, ranging from special projects for new business initiatives to operations in a rapidly growing and dynamic setting. Interns benefit from a combination of training and project-oriented, on-the-job work experience such as Software Development, DevOps, Machine Learning, Project Management and Big Data / Business Intelligence.


Start your career and gain experience in IS&T working alongside industry-leading professionals with a wide range of specialties.


This internship is based in Singapore.



Education & Experience


Undergraduate Degree in IS, IT, CS, CE, ISE

Skills
Apple
21Dec
Payroll Analyst - GPP
Apple   via Glassdoor

Summary


Team up with Apple, one of the most influential technology leaders in the industry. Join the Apple Finance organization and make a positive impact on a Company that is known for its impressive lineup of products, including iPhone, iPad, Mac, Apple Watch and iPod. At Apple, you will share in a dedication to quality by working with managers, all with one unified vision—creating innovative    Read more

products that delight customers. We do this by hiring quality individuals with integrity, personal accountability, collaboration, and dedicated thinking. If you exemplify our values and want something big, contact us today. Apple’s Global Business Solution (GBS) organization operates four shared service centers around the world.

The Global Payroll Processing Team is seeking an expert Payroll Processing Analyst to provide timely, accurate, and comprehensive payroll processing for multiple countries.
Overall understanding of payroll and post payroll process flows from the point of data capture through gross to net calculation to include processing or analyzing complex payments, processing non-cash fringe benefits/awards and related gross up, garnishments, and tax withholding calculations using ADP’s Global View application
Experience developing and/or redesigning processes to improve efficiency and effectiveness
Experience processing payroll for multiple countries, up to and including post-process audits, bank file creation, termination processing, legislative reporting such as monthly lodgments & year-end statements and outbound interface file generation
Go-getter who works well individually and in teams
Strong communication (written & verbal) and social skills
Good organizational and planning skills with strong attention to detail
Proficiency with spreadsheet, process mapping, and word processing tools
Ability to identify key partners and successfully influence without authority
Previous experience working with an integrated systems environment, such as SAP and ADP required
Experience with ADP Global View preferred
Language skills a plus
- Provides high quality customer service to both internal and external groups

- Analyses and explains all components of payroll processing

- Identifies, analyses, researches and resolves errors and discrepancies between Apple’s internal HR/Employee systems and the payroll system to ensure accurate system status prior to payroll processing

- Supports various projects and/or system UAT stages through partnership and collaboration with IS&T, TPPS, Ops & QA teams

- Ensures all documentation is properly authorized and supported according to company policies, procedures, regulatory practices and legal requirements

- Solves day-to-day operational problems of varied scope and complexity

- Supports global peers, acting as a back-up or additional resource for audits, error handling, and payroll processing in the EMEIA and AMR regions

- Assists other analysts when needed



Education & Experience


Qualifications are generally met by someone who has a technical Bachelor’s degree

Skills
Apple
20Dec
Senior Manager
Apple   via Glassdoor

Summary


Posted:

18 Dec 2018


Role Number:

114438262

The challenges and opportunities of a continuously evolving business make leadership at the Apple Store a rewarding career. It’s your job as a Senior Manager to lead the staff and operations of one    Read more

or more store areas and seek solutions and results that create a high-performing work environment. By reading situations quickly and acting courageously, you are able to build success for the business and promote the Apple brand through unparalleled customer service.


Key Qualifications


Ability to collaborate with the store leadership team to develop strategic plans across multiple business groups, improving process and surpassing standards to drive the business in the store

Proven ability to inspire, coach, train and develop store team members to consistently provide exceptional customer service and drive for results

Experience adapting to challenges, providing support and guiding communications in a constantly changing retail environment

Description

As a Senior Manager, you guide other leaders to inspire top performance from their teams. You monitor multiple lines of business within the store to achieve operational objectives and collaborate with corporate business partners to report results. You’re knowledgeable about the industry and keep up

to date on competitors and trends. You lead the sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus. To foster growth among your staff,

you coach and encourage with clear communications. By developing strong relationships across teams and with customers, you create an environment that enhances loyalty to Apple products and services.

Additional Requirements



You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.


Cross-industry experience is welcome — a retail background is not necessary.


You have a passion for learning about Apple technology and products.


You’re fluent in English (both written and spoken) and the local language. Multilingual ability is a plus.


You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Skills