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InfoComm Technologies jobs

Apple
07Nov
AsiaPac Wellness Manager
Apple   via Glassdoor

The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.


Imagine what you could    Read more

do here.


As Wellness Manager, you will be accountable for building and handling the region's wellness programs delivered to Apple employees. These programs include fitness programs, preventive care programs, as well as health education programs.


You will have shown the ability to implement and drive onsite programs, project management, vendor management, as well as overall understanding of wellness programs in a corporate setting.

You will possess 3 or more years of experience in a health and wellness role - ideally within corporate environment, with extensive knowledge and understanding of corporate wellness as it relates to fitness, medical, and health education.



RESPONSIBILITIES



Forecast and handle annual budget as appropriate

Provide medical, fitness, and health education guidance and oversight

Maintain relationships with vendors, contractors, and partners

Communicate regularly with business leaders and human resource managers

Present program updates to Leadership teams

Design new fitness and wellness facilities and programs as they arise in collaboration with appropriate members of the team

Develop a dedicated and strategic plan for Wellness programs delivered across the region

Find opportunities of innovation and propose solutions

Ensure standards are upheld across all medical, fitness and outreach programs

Minimum 5 years of experience in a wellness management role - preferably within a corporate setting with international experience

2 or more years of experience directly leading a team

Demonstrate knowledge and understanding of corporate wellness as it relates to fitness, medical and health

Ability to work reciprocally amongst and also lead virtual teams

Consistent track record in running a program budget

Excellent problem solving skills - including crisis management, communication, triaging and making valuable contributions based recommendations

Preferred to have a background and/or proficiency in a foundational applications such as Excel/Numbers, Word/Pages, Powerpoint/Keynote, WebEx/Blackboard, with the ability to learn new technologies quickly


Ideally, you will have Bachelors degree in Exercise Science, Health Promotion, Public Health or a related field Masters Degree Preferred in Public Health, Sports Science, Nutrition, Business is good to have

Skills
Apple
06Nov
Camera Process Development Engineer
Apple   via Glassdoor

Apple is a place where extraordinary people assemble to do their best work. Together we build products and experiences people once couldn’t have envisioned - and now can’t imagine living without.


Are you excited by the idea of making a real impact? Are you prepared to dream big? Then a career with Apple might be your dream job. We would love to hear    Read more

from you!


A great opportunity to be part of our Process and Test Engineering group, responsible to develop assembly and test processes, equipment and materials for leading edge optical modules!


Ideally, you will have:


Over 5 years hand-on experience in semiconductor module packaging or test, especially, Camera Module, laser, LED or related Process

Fluent in English communication, additional language skills a plus

Experienced working with subcontract manufacturing partners, especially in semiconductor module assembly is required, with camera module, laser optics, LED and prox modules a plus.

High volume manufacturing, and production ramp experience

Knowledgeable in production control processes, machine commissioning, data analysis/interpretation GR&R, Cp/Cpk and correlation analysis, MSA

In this role, you are to work in a close and collaborative relationship with subcontract manufacturing partners engineering teams to develop the HVM infrastructure required to produce the highest quality hardware. Responsibilities include:



Develop Camera Module manufacturing & Test process / equipments / materials for FOL (Front Of Line) and EOL (End Of Line)


Develop new manufacturing process / equipment / material for Camera module related components;


Provide technical leadership in resolving any process or test related issue;


Responsible for developing DOEs, Statistical Process Analysis, Process specification, D/PFMEA and Process control plan


Responsible for Failure analysis, Corrective actions and Yield improvement


Degree in Engineering (Mechanical, Electronics, Electrical, Physics

Skills
Apple
06Nov
Senior Operations Manager
Apple   via Glassdoor

As the Manager for PAC (Operations, Continuous Improvement Program and Reverse Supply Chain) you’ll be working with a team of DC managers in managing our 3rd Party Logistics Providers day to day performances, leading the CSI program for the region, crafting and leading Pacific’s Finished Goods Reverse Supply Chain including reverse logistics strategies, infrastructure & screening processes.


Some of the key scope includes    Read more

influencing screening strategies and designing the strategies to Pacific’s supply chain, SOW compliance, SLA’s & on-going continual improvement programs (CIP).


If you’d like to work in a dynamic, matrixed, complex environment & you love a challenge then this is the role for you!

This key role requires a highly talented & hardworking individual with the following skill sets:


Formal study & qualifications in Logistics Management is advantageous

More than 5 years solid experience in Logistics / 3PL Vendor Management or similar background (prefer service parts & reverse logistics)

Hands on attitude with strong attention to detail

Takes initiative and challenge the status quo

Demonstrate a positive and approachable demeanour

Self-motivated & able to motivate others to drive the business with minimum supervision

A strong team player & even stronger leader with the ability to remotely lead non direct reports successfully

Dedication to customer satisfaction

SAP knowledge & Warehouse Management System experience beneficial

Able to understand & monitor EDI Mapping

Deep knowledge of Import/Export regulations retrofitting to the impact within the reverse supply chain

Deep understanding of reverse logistics strategies

Extraordinary analytical skills with knowledge in Excel

Able to lead change

Comfortable presenting in front of senior management

Understanding of the freight, Distribution Center & repair process & supply chain models

Scale management

Cost focused.

A strong communicator & relationship builder with extraordinary negotiation skills.

Able to prioritize & understand the speed in which to respond.

Ability to handle and navigate through stressful situations

Be objective and drive behavior through the use of data

Nimble - treating everything as a priority & aggressive in pursuit of customer happiness

Travel -

MBA preferred

Skills
Apple
05Nov
Readiness Program Manager (12 months contract)
Apple   via Glassdoor

The right product, at the right place and at the right time. That’s our mantra at Pacific Operations. Want to be a part of what it takes to bring Apple’s products to the hands of millions of customers across Greater China, North East Asia, South East Asia and Australia & New Zealand? Read on, to learn more.


The Product & Launch Readiness (PLR)    Read more

team is responsible for leading cross functional teams to align on the product launch strategy (timing, volume, channel coverage etc) and closely track execution, ensuring operational risks are raised and mitigated.


We are looking for an extraordinary stitcher and a driven individual, who will passionately bring people together, see things with a holistic view and is able to effectively engage with senior leadership on launch planning and execution. You will work with worldwide and regional teams globally to ensure a timely launch across all of Apple’s Routes-to-Market (Online, Retail and Channel). You will also provide thought leadership and project leadership on continuous improvement to seek efficiency and effectiveness in the launch process. An extraordinary attention to detail is required as we strive to execute precisely in order to offer the best customer experience when we launch new products.

Excellent Communication and Influencing skills

Aptitude to clearly present the thought process, have debates and ability to influence without authority

Relationship Management

Extraordinary EQ and partner management skills with cross-functional teams of all levels in a matrix organization

Critical Thinking

Ability to connect the dots and handle project plans, timelines and risks effectively

Capacity to deliver results under deeply tight and high-pressure timelines in a highly ambiguous environment

Strong Analytical skills and attention to details

Ability to craft detailed execution plans for strategies with landmarks, dependencies, DRIs, timelines and mitigation plan for execution risks.

Sharp eye for details with a “hands-on” and continuous improvement mindset to identify inefficiencies and design improvement solutions

Preferred Qualifications

Experience and knowledge of multiple disciplines within supply chain operations (order to fulfillment, supply/demand planning, logistics, manufacturing, etc.) and product management (localization, certification and new product launches) are pluses

Upon joining Readiness, you will start off by owning the launch efforts for a product (iPhone/iPad/Watch, etc.) in one of the Apple's Route to Markets. You will program manage activities covering country launch schedule plans, end to end supply chain execution from factory to Point of Sale, infrastructure / tools readiness, while focusing on delightful customer experience and risk mitigation.


In this role, you will quickly build your experience by your exposure to the breadth of Apple Operations. You will also drive alignment across all Operations teams (e.g. Product Localization Management (PLM), Supply Demand Management (SDM), Logistics, Reseller Operations (RO), Retail Fulfillment Ops (RFO)), as well as other functions (Product Marketing, Sales, IT, Pricing etc at Global, Regional and Country levels. In a nutshell, your role is to bring alignment and clarity in a highly dynamic environment, making sure that all the teams are up to date and driving towards the same strategic launch objective.


You will be responsible for the success of your product launch and will be the key point of contact to the senior leadership team during the launch health reviews and drive risk mitigation under tight timelines.


Post launches, you are expected to devise and lead opportunities for business process improvements and influence internal change management. You will also get involved in key strategic business expansion projects (e.g Geo expansion, Speed to market, Telco on-boarding)


BS/BA degree required; MBA or advanced degree is a plus

Skills
Apple
05Nov
Revenue Ops Team Lead
Apple   via Glassdoor

Team up with Apple, one of the most influential technology leaders in the industry. Join the Apple Finance organization and make a positive impact on a company that is known for its impressive lineup of products, including iPhone, iPad, Mac, iPod and Apple Watch. At Apple, you will share in a commitment to excellence by partnering with world-class managers, all with one unified vision—creating innovative products that delight    Read more

customers. We do this by hiring quality individuals with integrity, personal accountability, teamwork, excellence and proactive thinking. If you exemplify our values and want to be part of something big, contact us today.

Apple’s Global Business Solutions (GBS) organization operates four shared service centers around the world. As a regional hub, we continually strive to provide high standards of performance and to support the dramatic growth in the APAC region. We seek a high calibre Finance professional to be part of this global team.

We are searching for a qualified accountant to be based in Singapore, reporting to the Senior Finance Manager in Singapore. You will be working closely with the regional GBS teams to meet deliverables aligned with key performance metrics and service level agreements defined with key partners. This is a key profile role in a dynamic environment with the potential for the position to further develop with additional responsibilities in line with business requirements.
Ensure all revenue adjustments/customer rebates are executed and accounted for accurately within strict deadline according to the Service Level Agreement (SLA)
Strong ability to build trusted relationships with both internal and external stakeholders on a regular basis in relation to ongoing projects and operational trouble shooting
Solid analytical skills to provide revenue adjustment and customer rebate metrics information to Management offering insight and analysis on the business trends, key work drivers, etc. This will be a critical element to resolve future strategies & initiatives and to support and enhance business decision
Continually validate and challenge, by way of analytical review, customer rebate program terms and calculation methodology
Safeguard Apple’s integrity from a compliance perspective. Take a lead role in ensuring compliance with Sarbanes Oxley (SOX) control processes and ensure they are operating effectively on behalf of the team
Identify and implement process improvements on an ongoing basis. A key part of the role will be to drive process efficiency into the processes
Participate actively in defining system requirements and testings as required on behalf of the team on any projects impacting the function
Assist in the development and roll-out of new policies and processes relating to the Revenue Operations function, including tool development and training
This will be a team leader, experienced in a customer facing role. You will be able to build sustainable relationship with stakeholders, and an inquisitive and creative thinker who understand business strategies and rebate program concepts and able to execute and deliver operational goals. You will be comfortable influencing and negotiating up to senior level in a dynamic environment. With a broad awareness of business issues, policies and excellent understanding of business processes, you will also have the ability to balance business, customer and operational issues and make business decision recommendations. A flair for communicating complex issues in an understandable form to a diverse audience is important too.

- Bachelor degree in Accounting or Finance - MBA or CPA / CA preferred - Minimum 10 years of dynamic financial management experience with 3+ years in a team lead role

Skills
Apple
05Nov
Customer Relations Advisor - English Support
Apple   via Glassdoor

Every single day, people do amazing things at Apple. What will you do? At Apple, extraordinary ideas have a way of becoming excellent products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.


As a Customer Relations (CR) Advisor, you are the highest point of escalation for Apple customers. You will    Read more

be responsible for customer recovery and retention and providing a world class service. You will handle various complex customer’s issues, which will require you to work closely with different departments to ensure a successful resolution. We are looking for an expert communicator who is passionate about bringing the best service to our customers and enjoys turning a customer's experience around.



Passionate about solving customer problems and restoring their faith in our company


Strong interpersonal skills, including the ability to actively listen to the customer and be able to negotiate where needed


Excellent organisational/time management skills; able to discern priorities from urgencies and able to work under tight deadlines and pressure


Outstanding and consistent follow through until full resolution of the customer’s issue


Excellent problem solving and decision-making skills - able to make good judgments by balancing the needs of the customer as those of the company


Detailed oriented and analytical; while also being able to look at the bigger picture


Curious and self-motivated


Target oriented


Strong multitasking skills


Flexible - willing to tackle additional tasks and assist in the execution of new projects


Autonomous, requiring little supervision


Fluent in English


You will represent Apple as the company’s highest customer concern point with the ultimate scope of restoring and strengthening customers’ dedication and faith in Apple as a whole. You will see opportunities for operational improvements and suggest improvement strategies. Empowered to use discernment when balancing company and customer needs.


Experience in a customer facing role, providing effective customer focused solutions and handling challenging situations - High level of computer literacy

Skills
Apple
04Nov
Senior Recruiter
Apple   via Glassdoor

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.


Apple is looking for    Read more

a passionate, collaborative, dedicated and self-driven individual to join our Regional Talent Attraction team, based in Singapore. This is a phenomenal opportunity for a Talent Attraction specialist with deep domain expertise to provide strategic and operational Talent Attraction support to Apple Inc.’s businesses.


Partnering with hiring managers you will actively source quality talent whilst guiding hiring managers and candidates through Apple’s selection process. This role is dynamic, varied and challenging, and may involve supporting "lines of business" overseas. It is a full-lifecycle Talent Attraction role, and the successful incumbent will be accountable for understanding their LOB deeply, developing sourcing pipelines, crafting business relevant selection processes, candidate support, coaching of hiring managers and acting as a brand ambassador for Apple.

You will have an experienced level of knowledge of the full talent lifecycle including, but not limited to: researching, sourcing, talent pooling, process design, assessment, a working understanding of Singapore HR legislation, job sizing, wage and salary trends;

Demonstrable talent attraction experience, with a combination of in-house corporate TA and an agency or volume hiring background;

Ability to develop business cases and meet partner requirements, while building and handling internal and external relationships;

A customer first approach, incorporating your internal partners and external candidates;

Excellent project management and volume hiring TA skills;

Advanced written and oral social skills;

Ability to travel as required;

Ability to learn systems, processes, and procedures quickly;

Passionate about Apple and the Apple brand.



Learn the intricacies of the Apple LOB you support and partner with senior leadership and hiring managers to design appropriate sourcing strategies, acting as their Talent Attraction partner to ensure a proactive and ongoing supply of key talent.


Build and maintain positive relationships with internal and external partners, including candidates, and hiring managers


Demonstrate your end to end talent lifecycle experience to meet business needs, including: researching, sourcing, talent pooling, process design, assessment techniques including behavioural based interviewing and hiring of key talent.


Take a "customer first" approach, dedicatedly handling both your internal and external stakeholders.


Ensure that you keep others informed, candidates engaged and hiring managers updated. Appropriately express your ideas and thoughts verbally and in written form in the Apple "way". Liaising with your colleagues (both locally and overseas) to share candidates and ideas to meet business needs.


Maintain a growth mindset - at times you may be given the opportunity to contribute to value projects that will stretch you personally.


Stay informed of Talent Attraction trends and innovations in order to ensure that Apple is competitive in the local employment market.


Be flexible - things change at Apple constantly and we need you to be able to deal with ambiguity and the evolving needs of the business environment.


Challenge the status quo by proposing alternate or different ways to do things that will enhance our processes, our efficiency, or the candidate or manager experience.

Skills
Apple
04Nov
AppleCare Online Project Manager - Japac
Apple   via Glassdoor

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.


We're passionate about our customers and to make it happen, we need extraordinarily talented, bright, and driven people to help us. The AppleCare Online Support    Read more

team is looking for an expert in project management to lead short term and operational projects based in Singapore. You will have a successful track record in running digital production, tracking tasks and resources, vendor management, and editorial. You will be accountable for projects to be delivered to scope, specifications and timeline. This role will be based in Singapore.

Project management - At any given time, there may be multiple initiative of varying scale and complexity in order to support our internal and external customers. Be able to interact with a variety of audience in verbal, written and presentation forms to solve the problem.


Content Quality management - Analyse, research and coordinate with WW team on regional content quality. Work cross functionally with other AppleCare online team to ensure business needs are addressed and customer satisfaction maximised for the customer in the region.


Join the dots - From the unique perspective of AppleCare Online, spot the issues that net the biggest gains for our customers in the JAPAC region. Be able to assimilate large volumes of data and customer input, and identify connections and relationships between disparate sources.


KEY QUALIFICATIONS




Fluency in English required


Fluency in Japanese strongly preferred


Extraordinary project management skills and experience


Experience working internationally and with teams in US and JAPAC region required


Experience in customer experience or support function for online channel


Experience in leading social media platforms preferred


Extraordinary cross-functional team engagement skills and experience


Strong interpersonal and teamwork skills


Knowledge of content management and digital asset management systems and processes and other web tools are pluses


Deep knowledge of Apple Support customer experiences is preferred


Experience running international teams is a plus


Professional verbal and written communication and presentation skills, including an ability to effectively communicate with both business and technical teams across the world.



KEY COMPETENCIES



Empathy, Analysis and Synthesis


Empathy: You are able to see the experience from the customer’s perspective. Although you should be able to use Apple data in order to better understand this perspective, intuition plays a strong role here.


Analysis: You can deconstruct the many factors contributing to the customer experience, including context, expectations, content, functionality, language, imagery and layout.


Synthesis: You are able to put it all together to determine why the problem is occurring, and what the most effective upstream solution might be.


Getting things done


Make Apple work for you. The complex nature of Apple’s business means that the solution to a single issue can require contributions from a large number of individuals distributed across the company. Work cross-functionally inside and outside AppleCare to influence change and implement projects.


Bachelor's degree, MBA a plus 6 - 10 years of directly related support/customer service experience with a Bachelor's degree or 4 - 6 years and a Master's degree

Skills
Apple
03Nov
Senior Recruiter
Apple   via Glassdoor

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple is looking for a passionate, collaborative, proactive and self-driven    Read more

individual to join our Regional Talent Attraction team, based in Singapore. This is a great opportunity for a Talent Attraction specialist with deep domain expertise to provide strategic and operational Talent Attraction support to Apple Inc.’s businesses. Partnering with hiring managers you will proactively source quality talent whilst guiding hiring managers and candidates through Apple’s selection process. This role is fast-paced, varied and challenging, and may involve supporting "lines of business" overseas. It is a full-lifecycle Talent Attraction role, and the successful incumbent will be accountable for understanding their LOB deeply, developing sourcing pipelines, creating business relevant selection processes, candidate support, coaching of hiring managers and acting as a brand ambassador for Apple.
An expert level of knowledge of the full talent lifecycle including, but not limited to: researching, sourcing, talent pooling, process design, assessment, a working understanding of Singapore HR legislation, job sizing, wage and salary trends;

Demonstrable talent attraction experience, with a combination of in-house corporate TA and an agency or volume hiring background;

Ability to develop business cases and meet stakeholder requirements, while creating and managing internal and external relationships;

A customer first approach, incorporating your internal stakeholders and external candidates;

Excellent project management and volume hiring TA skills;

Advanced written and oral communication skills;

Ability to travel as required;

Ability to learn systems, processes, and procedures quickly;

Passionate about Apple and the Apple brand.
Learn the intricacies of the Apple LOB you support and partner with senior leadership and hiring managers to design appropriate sourcing strategies, acting as their Talent Attraction partner to ensure a proactive and ongoing supply of key talent.
Build and maintain strong relationships with internal and external stakeholders, including candidates, hiring managers and business partners;
Leverage your end to end talent lifecycle experience to meet business needs, including: researching, sourcing, talent pooling, process design, assessment techniques including behavioural based interviewing and hiring of key talent.
Take a "customer first" approach, proactively managing both your internal and external stakeholders. Ensure that you keep others informed, candidates engaged and hiring managers updated. Appropriately express your ideas and thoughts verbally and in written form in the Apple "way".
Working closely with your colleagues (both locally and overseas) to share candidates and ideas to meet business needs.
Maintain a growth mindset - at times you may be given the opportunity to contribute to value-add projects that will stretch you personally.
Stay informed of Talent Attraction trends and innovations in order to ensure that Apple is competitive in the local employment market.
Be flexible - things change at Apple constantly and we need you to be able to deal with ambiguity and the evolving needs of the business environment.
Challenge the status quo by proposing alternate or different ways to do things that will enhance our processes, our efficiency, or the candidate or manager experience.

A degree will be highly regarded.

Skills
Apple
03Nov
Retail Call Center - Operations Telecommunications Engineer
Apple   via Glassdoor

The Retail Contact Center Operations Telecommunications Engineer is responsible for connectivity within the Apple enterprise contact center environment in support of the regional Apple Online and Apple Retail Store business requirements. Areas of focus will include day to day telephony setup, modification and troubleshooting of the IVR and routing logic; coordination of site launches; collaboration with other Apple business units on joint projects or goals; and special project    Read more

or business needs as they arise.


The candidate must be highly analytical, detail-oriented, technically savvy, and should possess a broad understanding of contact center systems with excellent troubleshooting skills. The candidate must possess excellent communication skills, and be comfortable presenting to all levels of management. Critical and creative thinking are essential. The ideal candidate will also have experience in a contact center environment, working independently while supporting the regional business unit to align with global goals.

3 or more years work experience in the contact center operations field

Experience designing and developing contact center systems/tools

Experience with Genesys SIP voice solutions

Ability to work quickly and efficiently under deadline pressure

Ability to handle numerous projects simultaneously

Ability to work effectively on global teams and accommodate time differences if necessary

Excellent verbal, written, and interpersonal communication skills


Experience with contact center platforms:


Genesys, SIP environments, IVR, call routing, real time and historical reporting, WAN/LAN, customer built applications

Excellent leadership skills, the ability to work in a dynamic environment and be able to adapt to sudden changes

Experience interacting with all levels of management and departments within the company, as well as with vendors

Strong understanding of the full lifecycle project process including understanding business and functional requirements, developing details business requirements, technical design reviews and implementing sustainable solutions

Strong problem solving and analytical sills and the ability to manage thru crisis conditions

Must be highly collaborative and able to work with different teams

Must be able to brainstorm and communicate technology ideas and issues with peers and business partners

Ability to work independently or with minimal supervision

Superb communication skills – both written and oral

Contact center engineering preferred

Strong multilingual preference – Mandarin, Cantonese, Japanese or Korean

Day to Day operational administrator for the global telephony enterprise

Support for Apple and vendor site locations across multiple countries

Represent the current telephony solution to project teams, business partners and other divisions within the region

Work with internal teams to define project requirements and expectations as telephony subject matter expert

Perform user acceptance testing on telephony environment, routing solutions and specialist tools

Manage regionally focused projects of varied size, set priorities and create measures to define success

Work with peer groups to determine how projects or changes may impact other global cross-functional teams

Tier 2 operations support for the contact center operations teams

May require on-call duty and non-standard hours

Travel – domestic and international approximately 10%


Bachelor’s Degree or equivalent

Skills