Jobs (InfoComm Technologies)

Amazon
18Sep
Senior Manager APAC Channel Partner & Alliances
Amazon

Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for a world class candidate to join the leadership team of our APAC Channels & Alliances business function. As Senior Manager APAC Channel Partner & Alliance, you will have the exciting opportunity to develop and deliver on our partner    Read more

strategy to build mind share and adoption of Amazons infrastructure web services (Amazon S3, Amazon EC2, Amazon Relational Database Service, and Amazon CloudFront) across AWSs most strategic business partners and their customers.


AWS partners & resellers include the largest software and systems integration companies (SAP, Oracle, BMC, Accenture, Wipro, CapGemini) as well as hundreds of innovative software and services companies who are using AWS as their cloud platform of choice. All roles in AWS are player and coach, so this role will be expected to maintain key alliance roles on top of their managerial duties.


By establishing and growing business and technical relationships, and managing the day-to-day interactions with these partners, you will be responsible for driving overall adoption. The ideal candidate will possess a business background that enables them engage at the CXO level and field level, as well as strong technical competency focused on the IT landscape and cloud computing. S/he is expected to not only create and conceptualize tech programs but also be able to manage their roll out through partners. The ideal candidate will have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build strong industry relationships. You would not only have run channels in the traditional sense but must have demonstrated new age channel and alliance strategies that lead with marketing and evangelizing whilst remaining highly performance metrics oriented. In this day and age of customer obsession, it is critical that you possess or demonstrate the ability to build the right level of relationships across not just partners and SIs but players in the ISV and Consulting space too. This person is an influencer by nature and must be seen as someone the partners are eager to engage with.



Roles & Responsibilities:


· Work with APAC and in-country Channels & Alliances teams to define and execute GTM programs.

· Serve as a key member of APAC Channels & Alliances team in helping to define and deliver AWS overall go-to-market strategy.

· Engage the partner and field organization, channels and end customers to create and drive opportunities for AWS.

· Set a strategic business development plan for target areas in the Partner Business and ensure it's in line with the AWS strategic direction.

· Execute the strategic business development plan while working with key internal stakeholders (e.g. service teams, legal, support, etc.).

· Identify specific customer segments and industry verticals to approach with a joint value proposition for using AWS.

· Position AWS for internal use by the partner organizations.

· Work closely with the partner and customer base to ensure they are successful using AWS services, making sure they have the technical resources required.

· Ensure that AWS is the partners preferred cloud computing platform across all service lines.

· Understand the technical requirements of AWS partners and work closely with the internal development team to guide the direction of the product offerings.

· Understand and exploit the use of salesforce.com and other internal AWS systems.

· Prepare and give business reviews to the senior management team.


#awssingapore

Skills
Amazon
18Sep
Account Health Sr. Support Specialist - English/Mandarin
Amazon

Overview:


Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between    Read more

Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.


Position Description: Account Health Support Sr. Specialist

Location: Singapore

Language Requirements: English - Mandarin

Shift Requirements: Sun-Sat


Amazon.com is seeking a Mandarin and English fluent language candidate; who is dedicated, hardworking, analytical, and customer service-oriented with a proven track record of performance and results-oriented thinking, to join the Account Health Support Team.


Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud. Ideal applicants will have experience in the eCommerce space, previous fraud experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and customer service-oriented capable of succeeding in a fast-paced team environment. All candidates must have business proficient fluency in both written and verbal English and Mandarin languages.


The Account Health Support Sr. Specialist is an advocate for the perfect Seller interaction, while following Seller Performance policy to help mitigate risk to the buyer experience and Amazon. By serving as the first resolution point for Account Health Support Specialists, Sr. Specialists will assist Specialists in diagnosing root causes leading to Seller metrics being out of adherence and propose solutions that will remove barriers to enable resolutions to a viable plan of action for Sellers. As a subject matter expert in Merchant Risk Investigations, Sr. Specialists will educate AHS Specialists on process, tools, and standards in real-time. This role requires the ability to multi-task utilizing a wide variety of software tools to navigate seller accounts, research and review policies and communicate effective solutions.

The successful candidate will have a commitment to driving excellence in AHS Specialists and Seller experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role. Senior Specialists will assist quality audit calibrations, and both the curriculum development and implementation of the curriculum for training new Specialists to the AHS program.


The AHS Sr. Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts. The successful Sr. Specialist will have a high degree of soft-skills and the ability to empathize with others. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.


The AHS Sr. Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. You will be required to contact Sellers by phone and email.


The experience you provide to Sellers, quality assurance, productivity and timely delivery of individual tasks/projects will be evaluated along with the overall contribution to the development of the functional unit.

· Demonstrates effective, clear and professional written and oral communication.

· Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers issues.

· Builds Platform and business knowledge to better serve sellers

· Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.

· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

· Liaises with other departments such as Seller Support or TRMS as required to resolve Sellers issues and questions

· Respond to AHS Specialists support requests (i.e. AHS Seller Escalations and Andon Cords) in real time providing education to AHS Specialists with the goal of achieving an accurate response and remarkable, reproducible seller experience.

· Identifies Seller and AHS Specialist success barriers, provides solutions, and drives change through business improvement initiatives.

· Drives opportunities for efficiency through daily floor observations

· Identify outliers and trends stemming from the findings of quality audits.


Preferred qualifications

· Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.

· Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.

· Problem solving skills.

· Bachelors Degree.

· Demonstrated ability to analyze problems logically.

· Self-disciplined, diligent, proactive and detail oriented.

· Time management and organizational skills.

· Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses.

· Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.

· Demonstrated positive, results oriented attitude.

· Team player capable of learning and sharing knowledge in global team environment.

· Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.

· Ability to maintain high levels of confidentiality and data security standards.

· Demonstrate flexibility to work overtime hours as per business requirement.

· Written and verbal fluency in English and Mandarin

· Proven ability to correctly identify fraud patterns.

Skills
Amazon
18Sep
Asean Public Sector Cloud Architect
Amazon

Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost?


Do you like to work on-site in a variety of business environments, leading teams through high impact projects using the newest technology?


Would you like to gain the deepest customer    Read more

and partner insights on maximizing the value of cloud computing technologies?


At AWS, were hiring highly technical Cloud Architects to help our partners develop technical expertise and capacity, while also collaborating with our customers and partners on key engagements. Our consultants will deliver proof-of-concept projects, topical workshops, and lead implementation projects. These professional services engagements will focus on key customer solutions such as, web applications, enterprise applications, HPC, batch processing and big data, archiving and disaster recovery, education and government.

· Expertise - Collaborate with AWS field business development, marketing, training and support teams to help partners and customers learn and use AWS services such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon Simple DB/RDS databases, AWS Identity and Access Management (IAM), etc.

· Solutions - Define and deliver on-site technical engagements with partners and customers. This includes participating in on-site visits with prospective customers, understanding customer requirements, and proposing and delivering packaged offerings, and delivering custom solution engagements.

· Delivery - Engagements include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include migration of existing applications and development of new applications using AWS cloud services.

· Insights - Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services.

Skills
Amazon
18Sep
UX Designer, Kindle Content
Amazon

Amazon Kindle is the worlds largest and most beloved digital ecosystem for reading. The Kindle Content team for India is seeking a talented and customer-obsessed UX Designer to join the team, in our Singapore office.


We are looking for a big-thinking, yet detail-oriented, individual to drive the evolution of our core book purchasing and reading experiences. This is an opportunity to use your    Read more

systems-thinking design skills to shorten the distance between our customers and the Kindle content they love.


As a UX Designer, you will create elegant, intuitive user experiences that meet the evolving needs of our customers across multiple platforms and use cases. A successful candidate will be able to explore and translate complex interactions into simple, engaging solutions and be able to communicate those solutions verbally as well as through sketches, user flows, wireframes, hi-fi mocks and functional prototypes. Candidates must be responsive, flexible and able to succeed in a fast-paced, collaborative environment without supervision.


In this role, you will have a significant impact on our business, as you will be designing the foundational elements that the rest our ecosystem is built upon. You will work collaboratively with product managers, engineers, executives and other designersseeing and championing design throughout the planning and development lifecycle.


Key Responsibilities

· Create user flows, wireframes, prototypes, high fidelity mockups and detailed UI and visual design specifications for web, mobile web and app interfaces

· Understand target users deeply: develop or work from user profiles and conduct task analysis, create user scenarios or use stories

· Be a champion for user testing by partnering with researchers to get your solutions in front of customers; and be willing to conduct scrappy, around-the-office user testing on your own if required

· Contribute to user interface design and development best practices and standards at Amazon

· Partner with strategic product management teams and highly technical development teams to support product launches.

Skills
Amazon
18Sep
Account Health Support Specialist - English/Mandarin
Amazon

Overview:


Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between    Read more

Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.


Position Description: Account Health Support Specialist

LOCATION Singapore

LANGUAGE REQUIREMENTS English-Mandarin

SHIFT REQUIREMENTS Sun-Sat

Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Singapore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions.

The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.


Summary of Responsibilities

· Demonstrates effective, clear and professional written and oral communication.

· Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers issues.

· Builds Platform and business knowledge to better serve sellers

· Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.

· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

· Liaises with other departments such as Seller Support or TRMS as required to resolve Sellers issues and questions.


Qualification/ Knowledge and Skills

· Education: High school

· Language: English/Mandarin

· Experience within a customer service environment preferred. Desire to expand skills into new areas.

· Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

· Committed seller and buyer advocate, drive process & tool improvements.

· Enthusiasm and strong self-motivation.

· Strong prioritization and time management skills, with a high degree of flexibility.

· Embrace constant change with flexibility and good grace.

· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

· Demonstrated ability to deal with ambiguity

· Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

· Demonstrates effective communication, composure, and professional attitude

· Exemplary performance record, particularly with regard to quality & productivity

· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Skills
Amazon
18Sep
Principal Advisory, Public Sector ProServe
Amazon

Are you a former Senior IT Executive (CIO, CTO, VP) and have also been a consultant that can transform how an enterprise views and uses IT with disruptive technologies like cloud computing? Have you personally arrived at a vision of how cloud technologies can fundamentally change how IT engages with the business, creates new revenue streams, streamlines costs, establishes an effective and innovative mechanism with the agility to    Read more

meet the dynamic needs of the business in the 21st century? Can you work equally well with executives and technologists, shaping and leading highly-visible, highly-impactful projects that are transforming a company and potentially an entire industry?


At Amazon Web Services (AWS), we're hiring Advisory consultants in our Professional Services (ProServe) organization that can be obsessed about our customers and the non-technical elements of their cloud transformation journey. Our ProServe Advisory consultants will engage with customers to help them establish their; overall cloud journey vision, their business drivers, how they want to operate in the future, their roadmap to get there, then help them execute upon that vision and roadmap. Our ProServe Advisory consultants will have the vision to map out a customers entire cloud journey, but then help dive deep in with the customer on the Business Capabilities that are required as part of their journey (AWS Cloud Adoption Framework perspectives; Business, Governance, and People).


This role is aligned to an Enterprise / Business Architect advisor that helps organizations look at the overall transformation elements required in a customers journey and how they engage the business as part of their journey. The ProServe Advisory consultants will have a broad range of skills to engage with the IT and business executives for our customers and advise them on the right non-technical changes required in their journey with AWS. The ProServe Advisory consultants will also be able to have one or more deep dives in; business case development, business architecture, organizational change management, IT Governance, data center migrations, ITSM, ITIL, TOGAF, COBIT, PMBOK, or IT process & compliance.

We are looking for candidates who are passionate about:

· Engaging with C-level executives to define Enterprise cloud strategies

· Identifying motivators/drivers for cloud adoption and unlocking business value for our customers

· Establishing shared IT service centers for Cloud operations

· Cost/Benefit modeling and creating compelling business cases for migration

· Analyzing and aligning professional learning and certification paths for supporting IT teams

· Developing and promoting governance models supporting the consistent engagement of cloud technologies aligned to institutional strategies and policies

· Generating cloud migration roadmaps and driving buy-in across complex organization structures

· Collaborating with consulting and managed services partners to build and execute plans

· Getting feedback from common Enterprise requirements into AWS service development teams

· Managing the People change as part of the cloud journey; Skills, Capabilities, and organizational designs

· Candidates should have experience in the following areas:

· Having held a Senior IT Executive position (CIO, CTO, VP of IT)

· Managing executive Customer relationships and key business stakeholders

· Delivering IT Strategy & Consulting services

· Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets

· Enterprise IT management frameworks (e.g. ITIL v3 processes)

· Designing, building, and operating global IT infrastructures

· A proven track record of managing and delivering large-scale enterprise IT projects

· Owning and executing on organizational change management for an overall transformation (cloud preferably)

Skills
Amazon
17Sep
Account Health Sr. Support Specialist - English/Mandarin
Amazon

Job Description






Overview:

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve    Read more

as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.


Position Description: Account Health Support Sr. Specialist

Location: Singapore

Language Requirements: English - Mandarin

Shift Requirements: Sun-Sat


Amazon.com is seeking a Mandarin and English fluent language candidate; who is dedicated, hardworking, analytical, and customer service-oriented with a proven track record of performance and results-oriented thinking, to join the Account Health Support Team.


Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud. Ideal applicants will have experience in the eCommerce space, previous fraud experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and customer service-oriented capable of succeeding in a fast-paced team environment. All candidates must have business proficient fluency in both written and verbal English and Mandarin languages.


The Account Health Support Sr. Specialist is an advocate for the perfect Seller interaction, while following Seller Performance policy to help mitigate risk to the buyer experience and Amazon. By serving as the first resolution point for Account Health Support Specialists, Sr. Specialists will assist Specialists in diagnosing root causes leading to Seller metrics being out of adherence and propose solutions that will remove barriers to enable resolutions to a viable plan of action for Sellers. As a subject matter expert in Merchant Risk Investigations, Sr. Specialists will educate AHS Specialists on process, tools, and standards in real-time. This role requires the ability to multi-task utilizing a wide variety of software tools to navigate seller accounts, research and review policies and communicate effective solutions.

The successful candidate will have a commitment to driving excellence in AHS Specialists and Seller experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role. Senior Specialists will assist quality audit calibrations, and both the curriculum development and implementation of the curriculum for training new Specialists to the AHS program.


The AHS Sr. Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts. The successful Sr. Specialist will have a high degree of soft-skills and the ability to empathize with others. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.


The AHS Sr. Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. You will be required to contact Sellers by phone and email.


The experience you provide to Sellers, quality assurance, productivity and timely delivery of individual tasks/projects will be evaluated along with the overall contribution to the development of the functional unit.

· Demonstrates effective, clear and professional written and oral communication.

· Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.

· Builds Platform and business knowledge to better serve sellers

· Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.

· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

· Liaises with other departments such as Seller Support or TRMS as required to resolve Seller’s issues and questions

· Respond to AHS Specialists support requests (i.e. AHS Seller Escalations and Andon Cords) in real time providing education to AHS Specialists with the goal of achieving an accurate response and remarkable, reproducible seller experience.

· Identifies Seller and AHS Specialist success barriers, provides solutions, and drives change through business improvement initiatives.

· Drives opportunities for efficiency through daily floor observations

· Identify outliers and trends stemming from the findings of quality audits.


Preferred qualifications

· Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.

· Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.

· Problem solving skills.

· Bachelor’s Degree.

· Demonstrated ability to analyze problems logically.

· Self-disciplined, diligent, proactive and detail oriented.

· Time management and organizational skills.

· Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses.

· Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.

· Demonstrated positive, results oriented attitude.

· Team player capable of learning and sharing knowledge in global team environment.

· Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.

· Ability to maintain high levels of confidentiality and data security standards.

· Demonstrate flexibility to work overtime hours as per business requirement.

· Written and verbal fluency in English and Mandarin

· Proven ability to correctly identify fraud patterns.




Basic Qualifications




· Demonstrates effective, clear and professional written and oral communication.

· Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.

· Builds Platform and business knowledge to better serve sellers

· Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.

· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

· Liaises with other departments such as Seller Support or TRMS as required to resolve Seller’s issues and questions

· Respond to AHS Specialists support requests (i.e. AHS Seller Escalations and Andon Cords) in real time providing education to AHS Specialists with the goal of achieving an accurate response and remarkable, reproducible seller experience.

· Identifies Seller and AHS Specialist success barriers, provides solutions, and drives change through business improvement initiatives.

· Drives opportunities for efficiency through daily floor observations

· Identify outliers and trends stemming from the findings of quality audits.




Preferred Qualifications




· Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.

· Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.

· Problem solving skills.

· Bachelor’s Degree.

· Demonstrated ability to analyze problems logically.

· Self-disciplined, diligent, proactive and detail oriented.

· Time management and organizational skills.

· Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses.

· Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.

· Demonstrated positive, results oriented attitude.

· Team player capable of learning and sharing knowledge in global team environment.

· Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.

· Ability to maintain high levels of confidentiality and data security standards.

· Demonstrate flexibility to work overtime hours as per business requirement.

· Written and verbal fluency in English and Mandarin

· Proven ability to correctly identify fraud patterns.

Skills
Amazon
17Sep
Account Health Support Specialist - English/Mandarin
Amazon

Job Description






Overview:

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve    Read more

as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.


Position Description: Account Health Support Specialist

LOCATION Singapore

LANGUAGE REQUIREMENTS English-Mandarin

SHIFT REQUIREMENTS Sun-Sat


Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Singapore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions.

The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.


Summary of Responsibilities


Demonstrates effective, clear and professional written and oral communication.


Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.


Builds Platform and business knowledge to better serve sellers


Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.


Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.


Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.


Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.


Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.


Liaises with other departments such as Seller Support or TRMS as required to resolve Seller’s issues and questions.


Qualification/ Knowledge and Skills


Education: High school


Language: English/Mandarin


Experience within a customer service environment preferred. Desire to expand skills into new areas.


Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.


Committed seller and buyer advocate, drive process & tool improvements.


Enthusiasm and strong self-motivation.


Strong prioritization and time management skills, with a high degree of flexibility.


Embrace constant change with flexibility and good grace.


Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.


Demonstrated ability to deal with ambiguity


Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers


Demonstrates effective communication, composure, and professional attitude


Exemplary performance record, particularly with regard to quality & productivity


Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.






Basic Qualifications




Qualification/ Knowledge and Skills


Education: High school


Language: English/Mandarin


Experience within a customer service environment preferred. Desire to expand skills into new areas.


Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.


Committed seller and buyer advocate, drive process & tool improvements.


Enthusiasm and strong self-motivation.


Strong prioritization and time management skills, with a high degree of flexibility.


Embrace constant change with flexibility and good grace.


Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.


Demonstrated ability to deal with ambiguity


Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers


Demonstrates effective communication, composure, and professional attitude


Exemplary performance record, particularly with regard to quality & productivity


Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.






Preferred Qualifications




Preferred Qualifications


Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.


Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.


Problem solving skills.


Bachelor’s Degree.


Demonstrated ability to analyze problems logically.


Self-disciplined, diligent, proactive and detail oriented.


Time management and organizational skills.


Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses.


Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.


Demonstrated positive, results oriented attitude.


Team player capable of learning and sharing knowledge in global team environment.


Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.


Ability to maintain high levels of confidentiality and data security standards.


Demonstrate flexibility to work overtime hours as per business requirement.


Proven ability to correctly identify fraud patterns.

Skills
Amazon
17Sep
Account Health Support - Ops Manager
Amazon

Job Description





Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the Account Health Support team acts as    Read more

the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.


The AHS Ops Manager is accountable for creating a high performance culture that motivates AHS Specialists to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front line manager of 5-15 Specialists, the AHS Ops Manager will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes that protect the buyer experience and Amazon from bad debt. Other responsibilities include interviewing, training, performance management, managing the global quality audit process, and employee engagement.


Position Description: Account Health Support Ops Manager

LOCATION Singapore

LANGUAGE REQUIREMENTS English - Mandarin


The successful candidate will have a commitment to achieving excellence in the Specialists and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.



Summary of Responsibilities:


· Manages performance and behavior of 5-15 Account Health Support Specialists through effective 1:1 meetings, coaching, and mentorship.

· Direct line management for the Account Health Support Specialist role.

· Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

· Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.

· Ensures that Specialists have a clear understanding of the performance and behavior criteria and how it impacts program performance and the overall Seller experience.

· Partners with AHS Program Management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.

· Manages schedules, monitors adherence, time-off planning, and attendance.

· Participates in daily Kaizen events to identify and implement process improvement change initiatives.

· Conducts Seller interaction quality audits and provide coaching to improve performance.

· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

· Liaise with other departments such as Transaction Risk Management Systems, Seller Experience, Seller Support, and Bad Debt.


Basic Qualifications


Previous experience in people management


Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.


Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.


Demonstrates ability to analyze data, using the data to drive decision making.


Fosters a positive team environment and collaboration within the site.


Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.


Demonstrates effective, clear and professional written and oral communication.




Strong prioritization and time management skills, with a high degree of flexibility.


Ability to embrace constant change with flexibility and good grace.


Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.


Demonstrates effective communication, composure, and professional attitude.


Preferred Qualifications

Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Specialist engagement, fostering teamwork and collaboration towards achieving team goals. The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.




Basic Qualifications




Basic Qualifications

Education, Experience and Skills


Previous experience in people management


Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.


Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.


Demonstrates ability to analyze data, using the data to drive decision making.


Fosters a positive team environment and collaboration within the site.


Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.


Demonstrates effective, clear and professional written and oral communication.




Strong prioritization and time management skills, with a high degree of flexibility.


Ability to embrace constant change with flexibility and good grace.


Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.


Demonstrates effective communication, composure, and professional attitude




Preferred Qualifications




Preferred Qualifications

Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Specialist engagement, fostering teamwork and collaboration towards achieving team goals. The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.

Skills
Amazon
17Sep
Inside Sales Representative, Thailand (Based
Amazon

Qualifications


· Fluent in Thai and English

· 4+ years of high tech lead generation, business development or sales experience

· Track record of meeting and exceeding established business goals

· Proficiency    Read more

in the use of email, with strong written and verbal communications skills

· Professional, ambitious, determined and results oriented mind set

· Positive attitude, team oriented, self-starter who can work alone and in a collaborative manner to achieve team goals

· Basic knowledge of cloud technology

· Knowledge of CRM

· BS/BA degree required, Masters or MBA degree is a plus

· Experience in Social Selling techniques and tools

· Previous experience in high technology or B2B space





.

Skills