Jobs (Aerospace)

BOEING
23Jun
Recruiter Specialist
BOEING

Singapore,Singapore FARSX2 Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.    Read more

This position will be required to participate in a variety of recruitment activities so as to ensure that the organizations talent acquisition process is efficient, effective and equitable. This position will carry out daily talent acquisition operations which includes, but not limited to: Conduct pro-active sourcing activities for potential candidates through multiple channels both traditional as well as social media channels Work closely with the Sourcing Team in establishing a candidate pool for critical positions or perform pro-active sourcing for critical position Screen the CVs of applicants for the openings through our recruitment system for selected region Working with business partners to understand future hiring requirements Working with hiring managers to attract and recruit talent Managing requisitions, sourcing candidates either directly or via the Recruitment Advertisement / Sourcing team, managing them through an end to end process Evaluating the recruitment service providers as part of the team Assisting with University and internship activities, and partnering with local HR Team to provide an entry level of recruitment services in Asia Pacific This position will cover selected APAC countries. Responsibility: To perform daily talent acquisition operation which includes: Preparing internal and external job advertisements, web postings, specifications for external recruitment agencies, job descriptions and other materials in accordance with the organizations recruitment standards and business needs Source candidates using a variety of sourcing tools including resume databases, LinkedIn and professional networks Approach candidates about Boeing opportunities and help them understand the role and requirements Contact candidates, arrange interview times and develop appropriate interview questions in collaboration with the hiring manager so that interview is conducted efficiently and equitably Present the organization at job fairs and other recruitment venues so that potential candidates have an opportunity to learn about the organization and its recruitment activities Work with the team to monitor recruitment progress and tracks statistics on key talent acquisition metrics reporting status to Business Partners, HR and Talent Acquisition Leadership systematically Builds and maintains the necessary relationship with internal and external suppliers and business partners including Recruitment Advertising and Supplier Management as well as external agencies Duties subject to change per management requirements Bachelor degree in a relevant discipline is preferred. Understand end to end recruitment process, talent market and familiar with contractor, permanent and outsourcing service and channels Fluent in English language skills (read, written, and spoken). Proficient in MS Office (MS Work, Excel, Outlook and PowerPoint) Work well in a team environment Good communication and interpersonal skills Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment A good level of accuracy is required in all aspects of the role Able to take initiative to ensure that tasks are completed in a timely manner Good Knowledge of local HR Policies as they relate to the resourcing and recruitment Have a strong track record working in Recruitment in a multinational company or recruiting firm is a plus Knowledge of recruitment system (Workday) is a plus THIS REQUISITION IS LOCALLY HIRED PERSON.IT IS NOT FOR AN EXPAT ASSIGNMENT.Candidates must have current legal authorization to work in Singapore.Benefits and pay are determined in line with local labor market practices. Yes, 10 % of the Time Human Resources & Admin Individual Contributor No No Standard Singapore; Boeing Singapore PTE. Ltd.

SITA
22Jun
Manager HR
SITA

PURPOSE


The HR Manager is responsible for the delivery of all HR programs which drive business success through the people strategy. nnThis role acts as an advisor managing individuals or teams on human resources issues and problems both current and near term. nnThe HR Manager provides expertise understanding the issues giving analysis and recommendations evaluating the solutions and consequences. nnThis role works closely to    Read more

adhere to local and corporate legal policies along with working to implement corporate or departmental initiatives.


KEY RESPONSIBILITIES


HR Plan Development & Delivery:

- As a thought leader contributes the business perspective and requirements to the development of the annual HR Plan for an organization

- Implements the HR Plan for an assigned organization including talent planning and talent management


Annual Processes & Programs:

- Responsible for the delivery of all HR programs and processes for an assigned organization country territory and/or lateral focus areas

- Deliver and facilitate workshops/learning events that support the employee lifecycle e.g. Performance Management Mid-Year Reviews etc.


Organizational & Leadership Effectiveness:

- Contributes to the design and implementation of organizational effectiveness assessments with peer disciplines resulting in improved employee engagement

- Emerging as a thought leader related to the use of organizational effectiveness tools


Workforce Planning: Ensures the organization has the right resource capability and talent to achieve immediate and strategic ambitions both current and for the future.

- Analyses and interprets data regarding resource and talent gaps across the organization country or lateral focus area

- Provides relevant information to business to drive the resource planning for the current needs and future needs. Supports managers building and implementing resourcing plans to make the best resourcing decisions to meet the talent needs that will drive the business


Change Plan Design & Implementation: Informs and implements change and readiness plans including communication plans that enable the successful launch of business-specific programs or processes.

- Implements new or changes to existing business-specific programs or processes for an assigned organization country/territory or for lateral focus areas

- Evaluates business drivers to make a case for change adoption assesses risks and benefits and develops effective change-management strategies and training materials


Employee Relations: Acts a


s a subject matter expert on HR and company policies to provide effective support resolution and improvements for issues in the workforce.

- Is accomplished in handling employee relations and is responsible for the management of employee relations concerns while adhering to corporate HR and legal policies

- Drives the resolution of issues in collaboration with legal partners

- Analyzes issues for trends and leads efforts to reduce employee relation issues for his or her assigned organization/s


HR Operations: Ensures that operational HR services are adopted by employees managers and leaders and supports the identification of new opportunities to centralize HR Operations

- Actively supports the adoption and success of the HR Operations model for HR through reinforcing usage by leaders managers and employees

- Continually assesses work processes for opportunities to gain efficiency through moving work to the central HR Operations model


HR Plan Development & Delivery:

- As a thought leader contributes the business perspective and requirements to the development of the annual HR Plan for an organization

- Implements the HR Plan for an assigned organization including talent planning and talent management


Annual Processes & Programs:

- Responsible for the delivery of all HR programs and processes for an assigned organization country territory and/or lateral focus areas

- Deliver and facilitate workshops/learning events that support the employee lifecycle e.g. Performance Management Mid-Year Reviews etc.


Organizational & Leadership Effectiveness:

- Contributes to the design and implementation of organizational effectiveness assessments with peer disciplines resulting in improved employee engagement

- Emerging as a thought leader related to the use of organizational effectiveness tools


Workforce Planning: Ensures the organization has the right resource capability and talent to achieve immediate and strategic ambitions both current and for the future.

- Analyses and interprets data regarding resource and talent gaps across the organization country or lateral focus area

- Provides relevant information to business to drive the resource planning for the current needs and future needs. Supports managers building and implementing resourcing plans to make the best resourcing decisions to meet the talent needs that will drive the business


Change Plan Design & Implementation: Informs and implements change and readiness plans including communication plans that enable the successful launch of business-specific programs or processes.

- Implements new or changes to existing business-specific programs or processes for an assigned organization country/territory or for lateral focus areas

- Evaluates business drivers to make a case for change adoption assesses risks and benefits and develops effective change-management strategies and training materials


Employee Relations: Acts a


EXPERIENCE


- 7 years on all HR related disciplines with 5 to 6 years in a HR Business Partner role

- At least 5 years experience of interaction with senior management

- Experience working in complex international/multi-cultural and fast moving environment


KNOWLEDGE & SKILLS


- Fluent in English and the sub-regionally specific language (oral and written)

- Solid knowledge of HR legislation including international remit employee relations and other HR disciplines including talent acquisition performance management organization design and development compensation & benefits taxes and international mobility practices and core HR services

- Ability to engage employees organize and deliver learning events and workshops

- Experience of facilitating change

- Knowledge of evaluating implementing and supporting change and talent management

- Negotiation skills

- Knowledge of financials

- Knowledge of Microsoft Office Suite


PROFESSION COMPETENCIES



Collaborative


Courage to Challenge


Curious


Decisive Thinker


Driven to Deliver


Personally Credible


Results Orientation


Role Model


Skilled Influencer



CORE COMPETENCIES



Adhering to Principles & Values


Communication


Creating & Innovating


Customer Focus


Impact & Influence


Leading Execution


Teamwork



EDUCATION & QUALIFICATIONS


- Fluent in English

- Specific regional language

- Bachelor's degree in business human resources organizational psychology or equivalent

- Member of professional HR association

SITA
22Jun
Manager Talent Acquisition
SITA

ABOUT US






Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air    Read more

transport industry around the clock, every day.




Our Vision: Easy air travel every step of the way








WHY SHOULD YOU BE INTERESTED?




With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.







Challenge:

Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.







Opportunity:

Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.



PURPOSE

The SITA Talent Acquisition Organization is responsible for all external hiring and internal career mobility and acts as a significant interface for the Global HR Organization.




This leadership role, based in Singapore, will continue to build and own the TA function in SITA APAC. You will partner with key stakeholders in HR and the business to ensure that effective and leader-edge TA function & services is embedded within the organization to meet business requirements.




This role will ensure that all TA resources deliver a very high value TA solution and service to the hiring organizations, as well as continue the functional transformation within SITA, enabling greater hiring manager capability and a culture of "talent first" within the organization.




As well as operational responsibility and accountability for APAC, the successful role holder will manage programs and projects roll out (both locally and globally), seeking to optimize processes in line with the global team as well as drive unique regional initiatives.




You will work closely with the APAC HR and Global TA leadership team providing strategic input and thoughts leadership for the region.



KEY RESPONSIBILITIES


People





o Lead a team of recruiters covering hiring activities including hands on management of senior level requisitions across APAC providing specialist expertise and support to business stakeholders.





Operational





o Design, develop and maintain the TA measurement definitions, regular measurement reporting, taking proper actions to close gaps.




o Develop and implement the APAC TA strategy to meet organizational requirements delivering quality talent in a timely and cost effective manner.




o Design and implementation Internship / Graduate strategy to support evolving talent needs.





Candidates and Applicants





o Build hiring manager capabilities to improve selection process.




o Promote SITA as an employer of choice.




o Ensure we bring SITA’s EVP (Employee Value Proposition) to life during the candidate journey




o Maintain awareness of key market trends in recruitment and competitor activity to recommend reward and strategies to changing talent conditions.









EXPERIENCE

To be successful, you have to demonstrate that you have run a Talent Acquisition Team previously. This means developing people, driving ability and adopting changes.




You should lead by example, especially when it comes to direct sourcing and talent availability / challenges within APAC by:




Working knowledge of TA processes and proven to transform practices;




Good knowledge of key employment law principles related to TA activity; o A track record in delivering local and global TA projects;




Able to plan and organize multiple & concurrent tasks and activities and o Strong negotiation and influencing skills, particularly at senior management level.



PROFESSION COMPETENCIES


Collaborative


Courage to Challenge


Curious


Decisive Thinker


Driven to Deliver


Personally Credible


Results Orientation


Role Model


Skilled Influencer


CORE COMPETENCIES


Adhering to Principles & Values


Communication


Creating & Innovating


Customer Focus


Impact & Influence


Leading Execution


Teamwork


EDUCATION & QUALIFICATIONS

o Bachelor's degree in business human resources organizational psychology or equivalent.

o Member of Professional HR association preferred.

BOEING
21Jun
Learning & Development Leader APAC
BOEING

Singapore,Singapore,Singapore


FA16X4



Boeing is the worlds largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.



   Read more

Position Description:





As Boeing continues to grow, the company seeks to attract, develop and retain leading edge talent. This position partners with business and human resources to lead learning and development initiatives and delivery across the APAC region (Australia, South East Asia, China, Korea and Japan) to achieve breakthrough business performance in a fast-moving and continually-changing environment.


This is an individual contributor role within the Leadership, Learning, and Organizational Capability (LLOC) function in Human Resources and will report to the Sr. Manager of LLOC for APAC.


One will interface and work closely with HR and business teams within the region and LLOC teams globally to define business needs, drive development of learning solutions, and be accountable for deployment of organizational change, culture and learning strategies.


We are looking for individuals who have applied experience in these areas and will bring the technical skills, intellectual curiosity and interpersonal impact required to navigate through complex and dynamic environments.


They need to have a track record working the end-to-end life cycle from architecting the strategy and road map, developing and executing frameworks and methodologies along with partnership with key stakeholders.


Additionally, we are looking for individuals who share our passion in making our function best-in-class.




The incumbent will focus on the following aspects:



Leadership Development across all levels in the organization




Implement frameworks for senior leader, managerial and early career talent development




Partner with global leadership development teams to enhance the experience and expansion of our Leadership Next (LX) program for high-potential talent




Work closely with the Talent COE to drive people development efforts




Partner closely with senior managers and their teams to support their development needs by deploying global frameworks




Focus on the developing best-in-class people managers through Manager 101 programs, new leader assimilation workshops, etc.




Deploy global frameworks and capabilities around assessments, coaching and mentoring to develop the next line of leaders for the company




Learning development programs including managerial, soft skills, and technical




Champion regional priorities regarding development needs, learning demand planning, resources to ensure they adhere to business expectations




Partner with teams at the Boeing Leadership Center campus at St. Louis, Missouri (US) to bring our global leadership development capabilities to the region




Define and deliver a full suite of development opportunities including leadership, professional and technical skills for employees in the region




Lead the deployment of best-in-class new hire onboarding programs across all sites in the region




Proactively communicate and drive CoE programs and initiatives within the region




Collaborate to ensure business specific global initiatives are implemented in the region




Build and manage a strong set of external vendor relationships to maximize value for the company




Organizational Capability support cultural transformation and change initiatives




Support change management and culture integration efforts across subsidiaries in the region




Be a key resource to support the adoption of Boeing Behaviors




Partner with organizational capability leaders to support strategic organizational change initiatives and team effectiveness to meet our strategic business objectives




Leverage change models and learning interventions to meet the evolving needs of the business




Build strong relationships across the geography to effectively drive desired outcomes





Position Specification:






Self-starter, is able to work independently with stakeholders to drive desired outcomes




High degree of geographical cultural sensitivity, travel 25-30% of time across the region




Exhibit responsiveness and drive outcomes to meet business needs




Be collaborative and a strong team player, work across teams to bring holistic solutions





Competencies





Results-oriented mindset with ability to manage multiple priorities and competing demands




Identifying what is valuable to the business and create solutions that directly drives business outcomes




An excellent communicator across all levels and audiences with superb verbal, written, and presentation skills




Demonstrated capability to incorporate technical and analytical proficiencies into work product and deliverables








Education/Experience:






Bachelors degree with 10+ years relevant experience with class-leading global organizations




Had experience in organization development, learning and HRBP assignments




Been part of a senior leadership team and partnered to drive initiatives for the business




Experience working with teams in the APAC region is preferred but not necessary



Yes, 25 % of the Time

Human Resources & Admin

Individual Contributor

No

No

Standard

Singapore; Boeing Singapore PTE. Ltd.

SITA
20Jun
Director Business Finance APAC
SITA

PURPOSE


The role is responsible for delivering pro-active financial advice and direction to the GEO Leadership team and business to ensure that strategic objectives are translated into concrete actions across all GEO business activities. The role provides timely financial information to the business and works in support by collaborating on GEO business planning activities, budgets, business cases and revenue and costs forecasts. The role    Read more

acts as a Financial partner, influencing decision making and providing financial solutions to GEO business challenges. The role supports and tracks the GEO revenue and TCV by Solution line and works with the GEO Leadership Team to address any variance to the budget.




Estimated revenues by GEO:




Americas USD 292m;




Europe USD 461m;




MEAI USD 351m;




Asia USD 272m






with the following number of accounts per GEO:




Americas 629;




Europe 987;




MEAI 682;




Asia 511




KEY RESPONSIBILITIES




Responsible for the efficient financial management of the overall Finance activities within the Geo including GEO budget management and control of operational costs.




Contribute to the Strategic Financial Planning process (3 years BP) business planning process




Own the preparation of budgets, the delivery of accurate monthly financial reports, and the delivery of consistent and reliable forecasts




Is responsible for the integrity of the Profit & Loss statement and revenue reporting at customer, product portfolio and country level for the GEO including Solution Line net margins.




Coordinate the collection and reporting of financial and non financial metrics which define the overall performance of the Geo




Support Business Mngt in managing their respective P&L by product, and GEO




Design and deliver financial strategies aligned with the business requirements focused on improving the P&L performance




Manage the financial relationship with local partners in alignment with SL in PSBD




Drive the implementation and monitoring of project accounting & controlling activities pertinent to the GEO




Be responsible for all financial support, integration and risk analysis relating to M&A and new business activity in the GEO




Chair the Geo Business Approval Board and ensure the Geo Finance Function provides effective support for the BAB process




Transparency of Geo revenue, performance and forecast driven by sales activity




Cash collection (working with the invoice to cash global team, servicing regions, complete billing, provide reporting) to support Cash collection KPIs




Drive the monitoring and controlling of all GEO Project Accounting activities




Developing and coordinating the finance and non-finance KPI metrics required for defining the business performance of the GEO.Ensures that internal customer satisfaction KPIs are met - ensuring that actions are taken by the GEO Finance team around knowledge and skills development in response to any feedback from the GEO leadership.




EXPERIENCE


- 10 years of financial experience including 5 years in a Financial management role in a multi-national environment ideally in a High Tech related industry sector

- Demonstrated orientation towards achieving against bottom line targets

- Strong track record in managing processes / tools improvements

- Experience of managing an international team remotely.

- Experience of operating successfully in a dynamic and complex environment

- Experience in managing the integration of new acquisitions management of partnerships and other potential restructuring requirements meaning assimilation and transition into a business as usual operating environment.


KNOWLEDGE & SKILLS


- A demonstrable track record in design and implementation of financial strategies across products countries or regions to support the delivery of the GEO Financial Plan.

- Strong knowledge and experience of budget management and processes

- Ability to influence decisions at senior management level with good interpersonal skills

- Good business understanding of the IT and Telecomms Industry and its economic drivers

- A skilled negotiator

- Ability to think strategically across the whole organization and contribute effectively to the remit of the GEO

- Stronger customer service focus

- Project management focus with the ability to prioritise and manage numerous GEO projects requiring financial input.


PROFESSION COMPETENCIES



Business Acumen


Financial Acumen


Financial Modeling


Financial Planning


Results Orientation



CORE COMPETENCIES



Adhering to Principles & Values


Communication


Creating & Innovating


Customer Focus


Developing Talent


Impact & Influence


Leading Execution


Managing Performance


Strategic & Commercial Thinking


Teamwork


Visionary Thinking & Leading Change



EDUCATION & QUALIFICATIONS


- Bachelor degree in Accounting Finance or related field of study

- MBA or equivalent post-graduate qualification preferred;

- Membership of a relevant Finance/Accounting professional accreditation body desirable.

BOEING
20Jun
HR Leader (South East Asia)
BOEING

Singapore,Singapore,Singapore FADUX4 JOB DESCRIPTION : This position will be based in Singapore to support primarily the South East Asia region HR services to staff (area includes Singapore, Malaysia, Vietnam, Thailand, Indonesia, Taiwan and Philippines). Daily Responsibilities include but are not limited to:    Read more

1. Serve as a HR Employee Experience lead to business units to understand staff needs, and facilitate HR delivery through our people plans. 2. Conducts research and analysis necessary to counsel customer management on a wide range of issues and advises management on the interpretation and application of various human resources processes and policies. 3. Investigates employee concerns or complaints, works with team to develop resolutions. 4. Plans and provides for the daily administration of various human resources processes such as Human Resources Management System. 5. Maintains employee personnel files and HR documentation and materials. 6. Works closely with HR team in the development and implementation of new or revised human resources programs, policies or processes. 7. Participates on special projects or teams as needed. 8. Supports the Asia Regional HR Director in any other activities as required. 9. Other duties and responsibilities are assigned by management KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS : Able to multitask, organize, prioritize and structure tasks and information. Willingness and ability to work in a team environment. Experience handling HR related issues in multiple countries in the SE Asia region Minimum of six years Human Resouces generalist experience in Asia. Solid presentation skills, able to present at management and staff meetings. Strong computer skills, particularly using Excel and PowerPoint. Previous HR information system use and experience an advantage. Strong written and spoken English language skills. Additional fluency in an Asian language strongly preferred. Subject-matter expertise in general HR policies and practices. Previous experience working in a multinational company. EDUCATION : 1. Preferred Bachelor's degree in HR, Administration or related field. 2. HR certifications would be an advantage. Yes, 10 % of the Time Human Resources & Admin Individual Contributor No No Standard Singapore; Boeing Singapore PTE. Ltd.

SITA
19Jun
Associate Specialist/Engineer Service Operations
SITA

PURPOSE



To assure SITA's competitive strength and business growth

through the provision of the highest quality technical Service Operations to

SITA customers. Perform all Service Operations activities according to SITA

standards and procedures maximizing customer satisfaction by the delivery of

first class support activities. To provide the highest level of Service

   Read more

Operation availability ensuring Systems and Products are properly configured

and maintained. n- To assist the Service Operations team to ensure service

delivery quality is maintained through direct assistance in implementing and

improving working processes and procedures.



KEY

RESPONSIBILITIES



Provide Service Operations support to internal and

external customers in accordance with the terms of the customer contract and

Service Level Agreements (SLAs)


Ensure the correct functioning and maintenance of all internal and external


systems and products serviced by Service Operations


When required act as the customer SPOC and co-ordinate the scheduling of


intervention with Customer's internal resolver groups and the Service Desk

ensuring the highest level of customer services and communications are

maintained to resolve the fault and incident within the prescribed SLA.


Carry out incident and problem management support to the highest standards


and co-ordinate the resolution with the appropriate resolver groups


Ensure shortest restoral times possible initiating the timely escalations to


specialized resolver groups inside and outside SITA according to the customer

contracts SLAs and monitoring requirements


To ensure the Service Operations team adheres to the highest working


standards for all incidents and problems by providing guidance support and

direct management.


Proactively detect problems related to service and infrastructure operations


and delivery services conduct diagnostics and provide service request ownership

to ensure resolution of customer problems


Use the appropriate tools and equipment to perform the installation


intervention and repairs in accordance with Service Operations and Delivery

guidelines and instructions where provided


Report and escalate to the next level those problems which cannot be fixed


Carry out preventive and proactive maintenance of equipment and monitoring of


systems and services in accordance with agreed schedules and customer

expectations


Perform Change Management Configurations Design and Implementation of the


supported Product & Systems


Manage local suppliers in the provision of services for the SITA Service


Operations centers and report on services provided to management.


Conducts the analysis definition documentation and testing of application


& systems enhancements


Continuously identify and document lessons learnt known errors and


operational knowledge for improved services


When/where required be contactable for escalations and support on and on-call


standby basis


When/where required perform assigned tasks on 24 x 7 shifts basis.


EXPERIENCE


Minimum 2 - 5 years of experience in the application/system


support domain. Must have dealt directly with external customers delivering to

SLAs.


Minimum 2 - 3 years’ experience in Remote Server Management and Support


Experience of working in the Airport / Airline industry is a plus


KNOWLEDGE & SKILLS


Knowledge and understanding in one or several of the



following domains:



Network protocols and services System and Applications


Customer Service pro-activeness and ownership attitude and sense of service


to support customers and own their issues until resolution to their

satisfaction


Ability and motivation to work in a team and in rotating shifts


Installation and configuration of end user applications and software.


Ability to analyze draw conclusions and create solutions to customer's


complex problems


Knowledge and ability to solve complex issues in Servers and Virtualization


- Ability to build relationships with peer and management


levels both with clients and the company management


Knowledge and ability to install configure and maintain operating system software


including Windows/Linux/Unix.


Ability to troubleshoot LAN topologies based on TCP/IP


Product and Service knowledge in several of the following areas at



intermediary and advanced levels:



Airport Services


Customer specific services and solutions (for dedicated support)


Knowledge of ITIL IT and network components and principles


Demonstrated maturity in handling complex customer issues and demanding


customers


Ability to organize the activity of a team and to take ownership of issues


until resolution


PROFESSION COMPETENCIES


Applications

Support


Info

Gathering & Processing


Product/Solution

Knowledge


Results

Orientation


Service

Infrastructure /Platforms


Service

Management Process


Technical

Communication


CORE COMPETENCIES


Adhering

to Principles & Values


Communication


Creating

& Innovating


Customer

Focus


Impact

& Influence


Leading

Execution


Teamwork


EDUCATION & QUALIFICATIONS


- Diploma / Degree in Computer Science, Electronic

Engineering or equivalent in-country qualification.


Applicable vendor / technology intermediate level certification or equivalent


work experience in particular: MCSE, MCTS, RHCE, RHCSA, Linux/Oracle DB/ MS-SQL

/AIX Specialist is an advantage


ITIL Foundation Certificate


-Citrix/vmware/Cloud certifications is a plus



PURPOSE



To assure SITA's competitive strength and business growth


through the provision of the highest quality technical Service Operations to

SITA customers. Perform all Service Operations activities according to SITA

standards and procedures maximizing customer satisfaction by the delivery of

first class support activities. To provide the highest level of Service

Operation availability ensuring Systems and Products are properly configured

and maintained. n- To assist the Service Operations team to ensure service

delivery quality is maintained through direct assistance in implementing and

improving working processes and procedures.



KEY

RESPONSIBILITIES



Provide Service Operations support to internal and

external customers in accordance with the terms of the customer contract and

Service Level Agreements (SLAs)


Ensure the correct functioning and maintenance of all internal and external


systems and products serviced by Service Operations


When required act as the customer SPOC and co-ordinate the scheduling of


intervention with Customer's internal resolver groups and the Service Desk

ensuring the highest level of customer services and communications are

maintained to resolve the fault and incident within the prescribed SLA.


Carry out incident and problem management support to the highest standards


and co-ordinate the resolution with the appropriate resolver groups


Ensure shortest restoral times possible initiating the timely escalations to


specialized resolver groups inside and outside SITA according to the customer

contracts SLAs and monitoring requirements


To ensure the Service Operations team adheres to the highest working


standards for all incidents and problems by providing guidance support and

direct management.


Proactively detect problems related to service and infrastructure operations


and delivery services conduct diagnostics and provide service request ownership

to ensure resolution of customer problems


Use the appropriate tools and equipment to perform the installation


intervention and repairs in accordance with Service Operations and Delivery

guidelines and instructions where provided


Report and escalate to the next level those problems which cannot be fixed


Carry out preventive and proactive maintenance of equipment and monitoring of


systems and services in accordance with agreed schedules and customer

expectations


Perform Change Management Configurations Design and Implementation of the


supported Product & Systems


Manage local suppliers in the provision of services for the SITA Service


Operations centers and report on services provided to management.


Conducts the analysis definition documentation and testing of application


& systems enhancements


Continuously identify and document lessons learnt known errors and


operational knowledge for improved services


When/where required be contactable for escalations and support on and on-call


standby basis


When/where required perform assigned tasks on 24 x 7 shifts basis.


EXPERIENCE


Minimum 2 - 5 years of experience in the application/system


support domain. Must have dealt directly with external customers delivering to

SLAs.


Minimum 2 - 3 years’ experience in Remote Server Management and Support


Experience of working in the Airport / Airline industry is a plus


KNOWLEDGE & SKILLS


Knowledge and understanding in one or several of the



following domains:



Network protocols and services System and Applications


Customer Service pro-activeness and ownership attitude and sense of service


to support customers and own their issues until resolution to their

satisfaction


Ability and motivation to work in a team and in rotating shifts


Installation and configuration of end user applications and software.


Ability to analyze draw conclusions and create solutions to customer's


complex problems


Knowledge and ability to solve complex issues in Servers and Virtualization


- Ability to build relationships with peer and management


levels both with clients and the company management


Knowledge and ability to install configure and maintain operating system software


including Windows/Linux/Unix.


Ability to troubleshoot LAN topologies based on TCP/IP


Product and Service knowledge in several of the following areas at



intermediary and advanced levels:



Airport Services


Customer specific services and solutions (for dedicated support)


Knowledge of ITIL IT and network components and principles


Demonstrated maturity in handling complex customer issues and demanding


customers


Ability to organize the activity of a team and to take ownership of issues


until resolution


PROFESSION COMPETENCIES


Applications

Support


Info

Gathering & Processing


Product/Solution

Knowledge


Results

Orientation


Service

Infrastructure /Platforms


Service

Management Process


Technical

Communication


CORE COMPETENCIES


Adhering

to Principles & Values


Communication


Creating

& Innovating


Customer

Focus


Impact

& Influence


Leading

Execution


Teamwork


EDUCATION & QUALIFICATIONS


- Diploma / Degree in Computer Science, Electronic

Engineering or equivalent in-country qualification.


Applicable vendor / technology intermediate level certification or equivalent


work experience in particular: MCSE, MCTS, RHCE, RHCSA, Linux/Oracle DB/ MS-SQL

/AIX Specialist is an advantage


ITIL Foundation Certificate


-Citrix/vmware/Cloud certifications is a plus

SITA
19Jun
Business Development Associate
SITA

KEY RESPONSIBILITIES




To develop new business opportunities for the Business Unit for new and existing customers in his/her assigned markets .




To raise awareness of SITA’s solutions and capabilities in the region in partnership with Marketing .




Assists in the development of a strong pipeline of    Read more

new customers and projects in accounts through direct or indirect customer contact and prospecting.




Support Sales Team in assessing leads and viability of the opportunities and to support the opportunity qualification process internally.




Understand the customer business requirements arising from operational needs or strategic business objectives and analyze business competition.




Be the primary customer facing resource within the Business Unit collaborating with the various internal SITA stakeholders to ensure clear communication of the customer business requirements in order to generate proposals and providing customer feedback on outcome of negotiations/ proposals.
















EXPERIENCE




Min 2 years experience, preferably within ATI or equivalent sector or market




Experience in Business development and sales in the ATI industry is preferred




Ability to influence and persuade to achieve desired outcomes




Excellent organizational, planning, and prioritization skills




Excellent interpersonal skills




Experience with budgeting processes




Strong analytical and strategic planning skills.




KNOWLEDGE & SKILLS






Knowledgeable of Airport solutions/ technology and general Air Transport Industry knowledge




Knowledge of using sales processes and opportunity management




Takes a proactive approach to identifying new business opportunities




PROFESSION COMPETENCIES



Negotiation


Relationship Management


Account Development Planning


Commercial Acumen


Consultative Selling


Sales Process



CORE COMPETENCIES



Adhering to Principles & Values


Creating & Innovating


Customer Focus



Results Orientation

SITA
19Jun
Specialist/Engineer Service Operations
SITA

Purpose



The Network Security Operations Level 2 position is a key role within the Command Center organization to support the ever-growing network and security services provided by SITA globally.


The role of Level 2 network support personnel is to provide day-to-day operations support and management of network and security related services and issues. Besides operations,    Read more

the role may require to be involved in project implementation for network and security related services. The person is also expected to assist the Quality Manager in any general audit, certification audit and other related quality initiative.


The role of the Command Center is to be the provider of end-to-end support to our customer base worldwide, thus the high level of expertise required to ensure the Command Center is fully self-sufficient.


The primary focus is to ensure timely resolution of incidents brought to Level 2 and apply approved changes where applicable. As a member of Network Level 2 team within the Command Center, you will also be accountable for driving resolution of major incidents during crisis mode.




Key responsibilities



Provide Customers with professional, timely, efficient and effective technical expertise on LAN/WAN/Wireless/Security & Convergence services support.


Support or Provision Customer LAN/WAN/Wireless/Security network changes on time and help to improve the process to “do it right the first time”


Provide LAN/WAN/Wireless/Security service support by owning customers LAN/WAN/Wireless/Security incidents within a complex topology (manage LAN, WAN, Wireless, Security, IP Network routing or quality issues…) and developing a methodical approach to solve the incident or problem. Escalate problems to suppliers or internal Expert Practices when appropriate.


Analyze problems and resolving recurring difficulties through root cause analysis.


Implement LAN/WAN/Wireless/Security change requests for customers on the SITA managed LAN/WAN/Wireless/Security solution (Cisco Router, Cisco Switch, Cisco Firewall, Fortinet Firewall etc.).


Maintain a comprehensive and update-to-date customer LAN/WAN/Wireless/Security topology database


Actively contribute to improve and map LAN/WAN/Wireless/Security processes within ITIL framework


Contribute to the achievement of customer satisfaction by proving best in class support


Understand complex LAN/WAN/Wireless/Security integration with WAN, LAN, Wireless, Firewall customer network.



Education and qualifications



Degree in Computer Science, Data Communications, Engineering (or equivalent)


Industry Technical Certifications are required: CCNP, CCDP or CCIE andexperience with Security


Excellent protocol skills: (BGP, OSPF, EIGRP, IPSec, RSVP, VTP, VLAN, STP, QoS, TCP/IP, IP Address, Frame Relay, HSRP, VRRP, NAT, ACL, etc.)


Good LAN/WAN/Wireless/Security Tools: EMC Smart, Cisco Prime and NAM


Good Networking skills: Linux, Unix (or Sun Solaris), Router, Switch L2, Switch L3, Wireless, Firewall



Experience



At least 3 to 5 years of experience with Cisco router and switches, Cisco & Fortinet firewall management, F5 load balances, Citrix Netscalers. Other experiences with Nexus switches, Juniper SRX, Riverbed Steelheads would be an added advantage.


Experience operational role in a 24-7 organization is an asset.


Knowledge of ATI Operations would be a strong benefit.



Knowledge and skills



The right person will have gone through the ranks of an operations group supporting customers globally on a 24-7-365 basis.


Strong customer focused, emphasis on getting the job done and supporting our customers first


Effective communicator at all levels of the organization and outside with customers or third parties


Ability to be personable and tenacious as the situations requires


Able to work effectively at all levels in an organization. Excellent active listening skills.


Problem solving and root cause identification skills. Strong analytic and decision making abilities.


Must be a team player and able to work with and through others.


Ability to influence others and move toward a common vision or goal.



Profession Competencies



Certification in Cisco (CCNA / CCNP / CCIE etc), Fortinet



Core Competencies



Strong networking and security knowledge and experience


Problem solving and root cause identification skills. Strong analytic and decision making abilities.


Must be a team player and able to work with and through others.

SITA
19Jun
Transition Lead
SITA

PURPOSE


Technical Project Managers are responsible for coordinating the deployment of new operations support services or the improvement of existing operational support services. The Technical Project Manager executes the above mandate with a focus on deploying support services for a variety of SITA products into Global Operations.


KEY RESPONSIBILITIES



The Technical Project Manager    Read more

works very closely with Global and Regional Operations teams and will be regarded as experts of their assigned operational service. She/he will constantly update her/his expertise of IT Support services in general and the SITA Global Operations service capabilities in particular.




The Technical Project Manager will perform the following mandates:



Manage the deployment into Global Operations of new support services


Assess the resources, training, procedural as well as infrastructure and tools requirements from Global Operations


Assess and report on the impact on the Global Operations teams of the transition effort and of the ongoing support effort


Schedule and plan the training, procedural and infrastructure & tools work packages required for the service deployment


Secure required resources from Global Operations and other SGS teams affected by the service deployment


Verify the quality of the transition work packages that are part of their assigned service family or families


Ensure acceptance from Global Operations of the new services and their associated performance requirements


Act as a Global Operations expert on several SITA product (including AirportConnect Portfolio, Passenger FastCheck, Passenger WebChecking, DesktopSelect, Airport Management System, etc) support services



- Liaise with SITA stakeholders outside of Global Operations:



With Product Management on the operational requirements for current and new product versions



With Regional Operations or any 3rd party suppliers on the OLAs (Operational Level Agreements) required for the contractual delivery of SITA operational services



With Engineering for the performance of product features supporting operational requirements and on the performance of operational tools


Support the Global Operations Solution Manager in designing and costing new support services within their assigned service family or families


Liaise and coordinate with Global Operations Transition Project Managers the deployment of new Product Support Solution / Services.


Manage improvement efforts within Global Operations of AirportConnect support services


Participate in the Global Operation quality assessments for SITA product support services


Participate in building and approving an improvement plan


Coordinate the execution of work packages that are part of the improvement plan


Verify the quality of improvement plan deliverables


The Technical Project Manager is required to have strong experience and knowledge on IT Service Management methodologies (ITIL) and the disciplines contained within, with a focus on the service family of families assigned to them. At the same time, the Technical Project Manager will use SITA’s PMI-based Project Management methodology, with an accent on schedule and resources. Consequently, this position requires knowledge and expertise of project management methodologies and the disciplines contained within.


EXPERIENCE


Technical knowledge and background (Telecommunications and Service Management)



Required:



3 years of experience in project management with exposure to IT operational projects and roll-outs, preferably in the area of IT Service Management.


ITIL Certification


CCNA Certification


Experience of IT Service Management concepts and processes


Demonstrable experience in managing sub-contractors and third parties at management level


Project Management Training (either externally certified or internally through major training provider)






Preferred:





CCNP Certification would be an asset


MCSA 2003 Certification would be an asset


SITA Products (AirportConnect, Passenger FastCheck, WebChecking, DesktopSelect, Airport Management System, etc) experience/knowledge would be an asset

KNOWLEDGE & SKILLS


Knowledge of standard change management


Ability to document process & workflow/policy and produce detailed and procedural documentation


Ability to work under pressure and to deal with multiple tasks


Analytical capabilities to spot trends via data analysis


Knowledge of ITIL and Service Management practices and procedures


Knowledge of Six Sigma or other industry standards an asset


Operating knowledge of Microsoft Office products.


PROFESSION COMPETENCIES




Customer Focus


Influence & Negotiate


Drive and Manage


Excellent interpersonal communications and experience in managing communications in high-profile project


Seasoned Judgment and Decision-making skills


Business Analysis


Leading Change


Project Management


Results Orientation


Service Management Process


CORE COMPETENCIES


Project Management: Work Autonomously


IT Service Support and Delivery: Expert


People Management: Work Autonomously


Negotiations Skills: Work Autonomously


Leadership Skills: Work with Assistance


Communication Skills: Work Autonomously


Productivity Tools: Work Autonomously


EDUCATION & QUALIFICATIONS


Minimum Diploma / Certificate in Business Mgmt Computer Science Electronic Engineering or equivalent Telecommunications in country qualification.


6 Sigma - Yellow


ITIL Foundation Certificate


Project Management Certification - PMP