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Shared Services jobs

Teledirect Pte Ltd
08Dec
Marketing Coordinator
Teledirect Pte Ltd   via Glassdoor

Roles & Responsibilities

Manage your portfolio of clients to grow revenue

Making outbound calls to clients in order to understand their business objectives and challenges

Constant monitoring and analysis of client’s campaign performance and provide recommendation to enhance their performance

Meticulously maintaining contact and ad-related information for all    Read more

clients

Work incredibly smart to meet or exceed revenue goals by ensuring the plans are well executed in right time

Ability to gain market insights and reporting on regular basis



Requirements


5 days work week (including Sat/Sun/Public Holiday)

Normal hours / Rotating shift (depends on market)

Ability to speak at least 2 of the following languages due to different country platform's requirement in order to liaise with multi-lingual associate

English / Mandarin / Korean / Japanese / Thai / Vietnamese / Cantonese

Skills
Teledirect Pte Ltd
07Dec
Customer Service Team Leader
Teledirect Pte Ltd   via Glassdoor

Roles & Responsibilities

Manage team members in the day-to-day performance of work, provides leadership and coaching

Performs transcation monitoring to ensure client's service quality is consistently acheived in accordance to service level standards set

Coordinates and distributes work, monitors workloads and backlogs and makes necesasry adjustments

Identifies areas    Read more

of improvement and to be able to introduce new structures and improved processes as required



Requirements


Minimum Bachelor Degree, Professional Degree in Media related or Marketing will be an added advantage

Experience in managing a team

Highly self-motivated and energetic with a positive attitude

Strong communication skills

Skills
Teledirect Pte Ltd
07Dec
Quality Analyst
Teledirect Pte Ltd   via Glassdoor

Roles & Responsibilities

Partners with client internal teams to ensure that decisions made by the vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible team members.

Works closely with Quality Leaders on-site to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market    Read more

and vertical.

Provides details to local teams around the impact of upcoming policy changes on the team’s current work, and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content reviews actually take place.

Delivers "just-in-time" training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis.

Actively reviews decision accuracy audits to ensure consistency and alignment with our community standards and internal policies.

Manages investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect.

Mentors auditors on the use of audit tools and systems.

Develops process documentation and aggregates feedback about the functionality of audit tools.


Requirements


Passion for providing 1:1 support to people with accuracy and empathy

3+ years of experience assisting with the implementation of complex operational procedures including creation/delivery of classroom-style training and documentation.

Excellent written and verbal communication skills, including development of effective presentations tailored for a leadership audience.

Track record of developing and maintaining expertise on corporate policies and/or community standards.

Exceptional attention to detail and nuance.

Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.

Strong critical thinking and problem solving skills.

Ability to multitask and work independently in an unstructured environment.

Skills
Teledirect Pte Ltd
07Dec
System Administrator
Teledirect Pte Ltd   via Glassdoor

Roles & Responsibilities


Operations and Support


Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Perform regular security monitoring to identify any possible intrusions.

Perform    Read more

daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Perform regular file archival and purge as necessary.

Create, change, and delete user accounts per request.

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.


Maintenance


Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.

Configure / add new services as necessary.

Perform periodic performance reporting to support capacity planning.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Configure CPU, memory, and disk partitions as required.

Maintain data center environmental and monitoring equipment.


Requirements




Minimum of 3 - 4 years of experience with responsibilities for management and support of information systems and information technology


Familiarity with local and wide area network design, implementation, and operation.


Familiarity with operating systems such as Windows and Linux.


Familiarity with various computer peripherals such as printers, monitors, modems and other equipment.


Ability to analyse and resolve complex issues, both logical and interpersonal.


Ability to negotiate and defuse conflict.


Self-motivator, independent, cooperative, flexible and creative.


Fair knowledge of Contact Center Technology

Skills
inCall Systems Pte Ltd
06Dec
Customer Service Officer (3-6 Month Contract)
inCall Systems Pte Ltd   via JobsCentral



Job Responsibilities:

Handle incoming calls or outgoing emails and ensure that service levels are met

Respond promptly to customer enquiries and resolve customer complaints

Provide quality customer service support to enhance customer satisfaction

Attend to customer queries effectively and escalate to management if necessary

Coordinate between various parties within the organisation and client to ensure customer issues are resolved

Maintain and accurately update customer particulars and transactions, details of    Read more

enquiries and feedback to CRM system

Conduct follow-up calls and emails pertaining to the inbound enquiries if required

Requirements:

Minimum 'A' Levels or equivalent

Experience in customer service preferred

Possess initiative & the ability to work under pressure in a fast-pace environment

Positive, resourceful and a team player

Must be fluent in both spoken and written English AND either Mandarin, Malay or Tamil in order to communicate with Mandarin, Malay or Tamil-speaking customers

Knowledge of MS Office applications is necessary

Working Hours: Mondays to Fridays 8.30 am-5:30pm, alternate Saturdays 8:30am-1pm, excluding public holidays

Singapore Citizens or Permanent Residents only

Skills
Shutterstock
05Dec
HR & Recruiting Manager
Shutterstock   via Glassdoor

The Opportunity:



Shutterstock is seeking an effective and collaborative individual to serve as the APAC HR & Recruiting Manager for a rapidly growing tech company. The HR/Recruiting Manager will focus on delivering a range of strategic and tactical human resource employee programs. This role will also be responsible for recruiting qualified candidates to fill vacant internal positions.



Responsibilities :



   Read more

Offer HR guidance to APAC team


Investigate and resolve employee issues as well as performance complaints and concerns


Establish local policies and procedures to ensure compliance with local laws and labor practices


Responsible for talent sourcing, selection and hiring process.


Build a strong talent pipeline


Collaborate with Global HR Team members to execute processes that allow for seamless candidate experience


Collaborate with international Benefits manager to establish benefits and perks for APAC


Responsible for local training and development opportunities


Partner with regional payroll and HR operations functions


Work cross-functionally with legal, finance, sales, etc


On-board all new employees



Qualifications:



Degree in Business/Human Resource


5+ years of experience in a HR/Recruiting Department with progressive responsibility


Must be able to multitask and manage a robust/full pipeline with efficiency and constant attention


Prior experience handling employee complaints and grievances


Demonstrated project management experience


Ability to work autonomously


Excellent oral and written communication skills


Meticulous attention to detail and organizational skills



About Shutterstock:



Shutterstock, Inc. (NYSE: SSTK), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of contributors, Shutterstock adds hundreds of thousands of images each week and has millions of images and video clips available.


Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. The company also owns Bigstock, a value-oriented stock media agency; Shutterstock Custom, a custom content creation platform, Offset, a high-end image collection; PremiumBeat a curated royalty-free music library; Rex Features, a premier source of editorial images for the world's media.


For more information, please visit www.shutterstock.com and follow Shutterstock on Twitter, Facebook and Instagram.

Skills
inCall Systems Pte Ltd
05Dec
Project Executive
inCall Systems Pte Ltd   via JobsCentral



Roles and Responsibilities:

Coordinate operations between internal and external departments

Ensure the timely submission of reports by the reporting team

Analyse and monitor trends and reports

Propose and implement action plans based on analysed trends

Monitor problematic and escalated cases to ensure they are resolved in a timely manner

Identify and alert relevant stakeholders of potential escalation of complaints

Plan and implement training programmes, as well as review and    Read more

update training curriculum where necessary

Requirements:

Candidate must possess at least a Diploma in any discipline

Experience with Contact Centre operations is preferred

Must be driven, analytical and detail-oriented

Ability to work under pressure and with tight deadlines

Excellent written and verbal communication skills

Customer-focused, proactive and a team player

Skills
inCall Systems Pte Ltd
05Dec
Customer Service Officer (Vietnamese-Speaking)
inCall Systems Pte Ltd   via JobsCentral



Responsibilities:

Daily outbound & inbound calls

Build/improve client’s database through data profiling/data verification exercises

Maintain and update account/lead database

Provide first-hand feedback and recommendations on our marketing efforts based on direct experiences with customers

Communicate and coordinate with internal departments.

Requirements:

Be able to commit 2-3 days a week for a 3-6 month contract located in Singapore

The ability to "solution sell" rather than sell a product

Must be a team    Read more

player; results oriented

Strong telephone and web-based demonstration skills required

Strong telephone presentation skills – ability to easily communicate, develop relationships and identify opportunities with anyone over the phone

Excellent verbal, written and interpersonal communication skills.

Skills
inCall Systems Pte Ltd
03Dec
Customer Service Officer (6-Month Contract)
inCall Systems Pte Ltd   via JobsCentral



Job Responsibilities:

Handle incoming calls and outgoing emails and ensure that service levels are met

Respond promptly to customer enquiries and resolve customer complaints

Provide quality customer service support to enhance customer satisfaction

Attend to customer queries effectively and escalate to management if necessary

Coordinate between various parties within the organisation and client to ensure customer issues are resolved

Maintains and accurately update customer particulars and transactions, details of    Read more

enquiries and feedback to CRM system

Conduct follow-up calls and emails pertaining to the inbound enquiries if required

Requirements:

Minimum 'A' Levels or equivalent

Experience in customer service preferred

Possess initiative & the ability to work under pressure in a fast-pace environment

Positive, resourceful and a team player

Must be fluent in both spoken and written English ¬AND either Mandarin, Malay or Tamil in order to communicate with Mandarin, Malay or Tamil-speaking customers

Knowledge of MS Office applications is necessary

Working Hours: Mondays to Fridays 8.30 am-5:30pm, Saturdays 8:30am-1pm, excluding public holidays

Skills
inCall Systems Pte Ltd
03Dec
Care Advisor Nurse (Part-Time/Permanent)
inCall Systems Pte Ltd   via JobsCentral



Job Responsibilities:

Provide hotline & email support on health-related issues in a call centre environment;

Conduct follow-up calls and emails pertaining to the enquiries if required;

Provide information about health topics such as nutrition, weight management etc;

May need to conduct face-to-face counselling when required;

Identify and addresses client risk factors / obstacles to care;

Identify client needs, current services, and available resources, then connecting the client to services    Read more

and resources;

Educate the client/family/caregiver on their health issues and concerns;

Liaise with stakeholders on details of support required;

Maintains and accurately update client’s particulars, enquiries and feedback to system; and

Job requires the candidate to be based at polyclinics or other offsite locations occasionally.

Job Requirements:

Possess a minimum of 5 years’ experience as a Registered Nurse with Singapore Nursing Board;

Excellent communication and interpersonal skills;

Experience in counselling is an added advantage;

Must be fluent in both spoken and written English ­AND either Mandarin, Malay or Tamil;

Knowledge of MS Office applications is necessary; and

Working Hours: Mondays to Fridays (8am-5pm), alternate Saturdays (8am -1pm), excluding public holidays.

Skills