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Shared Services jobs

inCall Systems Pte Ltd
06Oct
Frontline Customer Service Officer (6-month Contract)
inCall Systems Pte Ltd   via JobsCentral

Responsibilities:

Provide counter and onsite technical troubleshooting assistance

Perform exchange or purchase services for Step Trackers

Manage general enquiries

Manage inventory for exchange and sales stock, and maintain clear inventory records to ensure no unaccounted losses

Liaise with vendors for stock topup for sales and exchanges

Manage purchase revenue and tracking to ensure all cash transactions are clearly documented and no unaccounted losses

Escalation of unresolved cases to    Read more

L2 and ensure proper follow up and closure

Tracking of all cases and logging on stipulated portal

Assist with various customer servicerelated administrative roles and undertake other tasks and duties as assigned

Requirements:

At least Higher Nitec and above

Basic IT knowledge of mobile apps, usage of smartphones and iPads

Knowledge of CRM system

CSO experience, especially in managing complaints

Bilingual in English and either Chinese, Malay or Tamil to serve nonEnglish-speaking customers

Patience, resilience, good attitude to learn and passion to serve

Working hours: MonSun 11am-9.30am, 5-day shift

Skills
inCall Systems Pte Ltd
06Oct
Call Centre Team Leader
inCall Systems Pte Ltd   via JobsCentral

Job responsibilities
:

 

 

Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels;

Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training;

Ensures that follow-up actions are in place to address any gaps in staff competency and weaknesses;

Generates daily, weekly and monthly reports and other documentations as required;

To do planning, forecasting, implementing and monitoring;

Ensures all standards    Read more

and procedures are followed and maintained; and

Other ad hoc duties as assigned by supervisor / manager.

 

 

Requirements:

 

 

Minimum Diploma with 3 years of relevant experience preferably in a call centre or telemarketing environment;

Possess good interpersonal and communication skills, customer service and problem solving skills;

Positive and able to drive team to achieve targeted Service Levels;

Good leadership and people management skills;

Knowledge of MS Excel is essential;

Good command of written and spoken English;

Aggressive, energetic, motivated, proactive and optimistic about challenges; and

Able to work well in a team and under pressure in a dynamic and demanding environment.

Skills
inCall Systems Pte Ltd
06Oct
Customer Service Officer (6-month Contract)
inCall Systems Pte Ltd   via JobsCentral

Job Responsibilities:

 

Handle incoming calls and outgoing emails and ensure that service levels are met

Respond promptly to customer enquiries and resolve customer complaints

Provide quality customer service support to enhance customer satisfaction

Attend to customer queries effectively and escalate to management if necessary

Coordinate between various parties within the organisation and client to ensure customer issues are resolved

Maintains and accurately update customer particulars and transactions,    Read more

details of enquiries and feedback to CRM system

Conduct follow-up calls and emails pertaining to the inbound enquiries if required

 

Requirements:

Minimum 'A' Levels or equivalent

Experience in customer service preferred

Possess initiative & the ability to work under pressure in a fast-pace environment

Positive, resourceful and a team player

Must be fluent in both spoken and written English ¬AND either Mandarin, Malay or Tamil in order to communicate with Mandarin, Malay or Tamil-speaking customers

Knowledge of MS Office applications is necessary

Working Hours: Mondays to Fridays 8.30 am-5:30pm, alternate Saturdays 8:30am-1pm, excluding public holidays

 

Skills
inCall Systems Pte Ltd
06Oct
Inside Sales Representative
inCall Systems Pte Ltd   via JobsCentral

Responsibilities:

 

Generate leads by cold calling, lead generation activities, networking, etc.

Handle all inbound inquiries generated from Demand Creation activities such as advertising and web seminars

Maintain and update account/lead database

Build/Improve database through data profiling/data verification exercise

Generate registrations for events

Provide firsthand feedback and recommendations on our marketing efforts based on direct experiences with customers and potential clients

Communicate and coordinate with the Sales and    Read more

other internal departments for timely follow up of leads and opportunities

Make appointments with key decision makers for sales reps who are out in the field

Achieve monthly Key Performance Indicators (KPI) set

Perform ad-hoc duties assigned by the Team Leader.

Requirements:

 

 

Minimum GCE ‘A’ Levels / Diploma and above, or equivalent

Must be capable of relationship development, opportunity identification and pipeline tracking and building

The ability to "solution sell" rather than sell a product

Strong sales process, analytical orientation with attention to metrics

Must be a team player; results oriented. Coordination with the outside sales team is critical to success

Must be tenacious and success-oriented, a self-starter with high energy

Strong telephone and web-based demonstration skills required

Strong telephone presentation skills – ability to easily communicate with anyone over the phone

Excellent verbal, written and interpersonal communication skills

Ability to grasp technology solutions, to effectively market a variety of products and solutions

 

We regret that only shortlisted candidates will be notified.

 

Skills
inCall Systems Pte Ltd
05Oct
Care Advisor Nurse
inCall Systems Pte Ltd   via JobsCentral

Job Responsibilities:

 

Provide hotline & email support on health-related issues in a call centre environment;

Conduct follow-up calls and emails pertaining to the enquiries if required;

Provide information about health topics such as nutrition, weight management etc;

May need to conduct face-to-face counselling when required;

Identify and addresses client risk factors / obstacles to care;

Identify client needs, current services, and available resources, then connecting the client to services and resources;

Educate the client/family/caregiver    Read more

on their health issues and concerns;

Liaise with stakeholders on details of support required;

Maintains and accurately update client’s particulars, enquiries and feedback to system; and

Job requires the candidate to be based at polyclinics or other offsite locations occasionally.

 

 

Job Requirements:

 

Possess a minimum of 5 years’ experience as a Registered Nurse with Singapore Nursing Board;

Excellent communication and interpersonal skills;

Experience in counselling is an added advantage;

Must be fluent in both spoken and written English ­AND either Mandarin, Malay or Tamil;

Knowledge of MS Office applications is necessary; and

Working Hours: Mondays to Fridays (8am-5pm), Saturday (8am -1pm), excluding public holidays.

 

 

 

 

Skills
inCall Systems Pte Ltd
05Oct
Sales Executive
inCall Systems Pte Ltd   via JobsCentral

Responsibilities:

Cultivate and build good working relationships with the channel sales teams and retail staff to market the company’s services

Manage and motivate channel partners to ensure that sales targets are met

Work closely with Marketing to develop programs like promotions, joint marketing campaign shows and trade shows to promote our services

Provide necessary training to equip the channel partners with the relevant knowledge

Visit channel partner retail    Read more

stores to build relationship

Attractive commission-based structure

Requirements:

Minimum 1 year experience in Retail sector

ITE certificate or equivalent preferably majoring in Business or IT

Good knowledge in retail and after-market services

Possess a can-do working attitude and is sales driven

Independent and self-motivated

Possess excellent communication and strong interpersonal skills

Must be able to travel islandwide daily during retail hours

Skills
inCall Systems Pte Ltd
05Oct
Data Management Executive
inCall Systems Pte Ltd   via JobsCentral

Responsibilities

 

Assist in the updating, extracting and uploading of database for marketing purposes;

Perform queries and list pulls for marketing campaigns;

Perform data updates and extraction;

Report on campaign performance, effectiveness, and growth;

Produce quantitative reports/presentations and communicate on findings;

Work with business and IT resources regarding database issues and technical questions;

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may    Read more

be required and/or assigned as necessary.

 

 

Requirements:

 

Minimum 1-2 years of relevant database / reporting experience;

Minimum Diploma in a relevant field;

Highly proficient with Microsoft Excel (Eg. Pivot Tables, Formulaes, etc);

Understanding of basic database structure;

Able to work in a deadline driven environment with the ability to meet aggressive deadlines ;

Observes attention-to-detail, meticulous and organized; and

Fluent in both spoken and written English.

 

 

We regret that only shortlisted candidates will be notified.

 

 

 

 

Skills
inCall Systems Pte Ltd
03Oct
Project Executive
inCall Systems Pte Ltd   via JobsCentral

Roles and Responsibilities:

Coordinate operations between internal and external departments

Ensure the timely submission of reports by the reporting team

Analyse and monitor trends and reports

Propose and implement action plans based on analysed trends

Monitor problematic and escalated cases to ensure they are resolved in a timely manner

Identify and alert relevant stakeholders of potential escalation of complaints

Plan and implement training programmes, as well as review    Read more

and update training curriculum where necessary

Requirements:

Candidate must possess at least a Diploma in any discipline

Experience with Contact Centre operations is preferred

Must be driven, analytical and detail-oriented

Ability to work under pressure and with tight deadlines

Excellent written and verbal communication skills

Customer-focused, proactive and a team player

Skills
inCall Systems Pte Ltd
29Sep
Customer Service Officer (6-Month Contract)
inCall Systems Pte Ltd   via Glints

Responsibilities:

Handle incoming calls or outgoing emails and ensure that service levels are met

Respond promptly to customer enquiries and resolve customer complaints

Provide quality customer service support to enhance customer satisfaction

Attend to customer queries effectively and escalate to management if necessary

Coordinate between various parties within the organisation and client to ensure customer issues are resolved

Maintain and accurately update customer particulars and transactions, details of enquiries and feedback to CRM system

Conduct    Read more

follow-up calls and emails pertaining to the inbound enquiries if required

Requirements:

Minimum A Levels or equivalent

Experience in a call centre environment preferred

Possess initiative and the ability to work under pressure in a fast-paced environment

Positive, resourceful and a team player

Must be fluent in both spoken and written English ­AND either Mandarin, Malay or Tamil in order to communicate with Mandarin, Malay or Tamil-speaking customers

Knowledge of MS Office applications is necessary

Office hours: Mondays to Fridays 8.30 am-5:30pm, alternate Saturdays 8:30am-1pm, excluding public holidays

Part time hours (email only): Mondays to Fridays 5pm-10pm, Saturdays 8:30am-1pm/1pm-5pm/5pm-10pm, Sundays 1pm-5pm/5pm-10pm

inCall Systems Pte Ltd
26Sep
Call Centre Team Leader
inCall Systems Pte Ltd   via gumtree

Responsibilities:Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels;Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training;Ensures that follow-up actions are in place to address any gaps in staff competency and weaknesses;Generates daily, weekly and monthly reports and other documentations as required;To do planning, forecasting, implementing and monitoring;Ensures all standards and procedures are    Read more

followed and maintained; andOther ad hoc duties as assigned by supervisor / manager.Requirements:Minimum Diploma with 3 years of relevant experience preferably in a call centre or telemarketing environment;Possess good interpersonal and communication skills, customer service and problem solving skills;Positive and able to drive team to achieve targeted Service Levels;Good leadership and people management skills;Knowledge of MS Excel is essential;Good command of written and spoken English;Aggressive, energetic, motivated, proactive and optimistic about challenges; andAble to work well in a team and under pressure in a dynamic and demanding environment.

Skills