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Lead SW Test Engineer - VROL Functional

The successful candidate will be a member of the worldwide Network Processing Test Engineer team responsible for delivering quality services and solutions using best-in-class processes, methodologies, and technologies. As a
Lead SW Test Engineer
based in Singapore, the successful candidate will bring a strong understanding of test engineering and development principles, as well as teamwork skills, to assure quality in a fast-paced and highly complex environment. This    Read more

position will oversee and contribute to test processes and executions for a number of projects, often running in parallel. The candidate must embrace teamwork and promote a culture of openness and flexibility with his/her business partners and extended team.

Implementation Analyst (Project Manager)


This position serves as Project Manager for implementation services provided to Clients (Banks). The role manages the efforts of Visa technical and business resources required to implement new and add-on Visa products and services. Responsible for gathering and documenting project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality


This is an individual contributor role responsible for working with    Read more

Visa Clients (banks) to achieve the timely and error free implementation of new Visa products and services or updates to existing Visa programs. This role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.


Provide project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.

Coordinate directly with customers to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.

Report customer project accomplishments and deliverables to management on weekly or monthly basis.

Manage non-routine, complex processing and change requests, as well as short term tactical and strategic customer initiatives.

Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.

Prepare and maintain detailed project plans, status reports, and issues logs.

Represent customer system and processing requirements to internal Visa organizations.

Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.

Coordinate internal resources to ensure delivery on commitments.

Senior Financial Analyst

• Set up incentive contracts using analysis tool/contract forms in order to monitor contract performance and prepare required quarterly reporting
• Perform regular review of all contractual obligations and commitments for each of the incentive contracts
• Provide monthly amortization entries for recording of incentive earn outs
• Administer required contractual payments
• Analyze and evaluate new deals for appropriate accounting treatment
• Monitor and analyze contingent contractual obligations include research and data    Read more

analysis across multiple data source systems and communicate outcome to stakeholders including recording of necessary accounting journals and completion of quarterly contract compliance reporting
• Ensure compliance with appropriate accounting policies and processes
• Provide timely reporting to External Reporting and Internal Accounting Groups
• Close collaboration with other Finance Groups to ensure variances between forecast and actuals are addressed
• Communicate effectively with external and internal customers
• Frequent interaction with various levels of management across the organization as well as with external clients.
• Lead or participate in cross-functional projects

Sales Operations Director, Asia Pacific

We are currently seeking an outstanding candidate for a director level position, working as part of the AP Sales Operations team, to manage sales tools and programs that will sustainably improve sales productivity and engagement across the Region. Based out of Singapore, this role will have regional responsibilities and will report to the Head of Sales Operations in Asia Pacific.


Management of Visa’s Salesforce Instance (Playbook)

Undertake requirement    Read more

gathering for enhancement to existing Salesforce setup and provide recommendation on system and process improvement

Coordinate with global counterparts & stakeholders on all new developments and process changes; Liaise with Asia Pacific counterparts to educate them of the changes and seek feedback

Identify tangible metrics; develop and manage reports and dashboards on performance and activity

Drive usage and adoption of Visa’s Knowledge Management Portal (Compass)

Train and develop staff in AP to drive usage and adoption of Salesforce in the region

Oversight of Sales Operations Manager who is responsible for Salesforce administration and support case management

Management of Sales Operations Black Belt Program

Provide guidance to Black-belts to drive awareness and buy-in of Sales Operations within their organization

Establish feedback loop from respective black-belts’ organization

Collaboratively create use cases with cross functional black-belts to drive adoption of Salesforce

Organize annual Playbook Black-belt Summit in Singapore

Management of Annual Global Client Engagement Survey

Work with country managers and global counterparts to launch the annual Global Client Engagement Survey in AP

Distill analysis into insights and actions for imbedding in Country Plans

Provide detailed analysis of the results to the Regional Executive and APLT

Management of Sales Approvals for Visa Rules

Ensure there is adequate due diligence for rules changes

Manage process with GCMs for consent and feedback on changes highlighting key impact areas that GCMs should be aware of

Ensure process of soliciting feedback for rules is conducted in a timely and efficient method

Assist with coordination and management of Sales Operations Learning and Development Programs, such as the Boot Camp 2.0, Deal Structuring Workshops, Playbook 101 training, and Deal Template workshops, other ad hoc training as required

Help manage the team T&E budget

The role will require some travel across AP

Staff Network Engineer APAC - REF14187B

• Work with a geographically diverse set of technical teams to design and implement telecommunications solutions for Commercial client network connectivity for Visa’s issuers/banks and merchants/acquirers and regional Corporate Offices
• Serve as liaison between Visa’s Global Network Engineering team and Visa’s Client Services (account teams) regarding technical design requirements and circuit delivery status
• Manage end-to-end circuit provisioning process with the telecommunications carriers, including the project management of service    Read more

• Responsible for assuring quality, timeliness, best-cost, and path diversity for all sites
• Serve as an internal consultant within the Network Engineering and Operations organization to collaborate with engineers and architects to analyze opportunities to improve network availability, service delivery timelines, and cost across the WAN

Senior Staff Database Engineer (REF13171M)

As an engineer in this team, the individual will be involved in the plan, build and run activities related to database technology and infrastructure. The role will contribute to the design/architect, solution engineering, and support; will be responsible for delivering database projects, maintaining the running systems, able to perform problem analysis and troubleshooting. The individual should be well versed in database administration and engineering practices and principles. The    Read more

individual will share the responsibility of overall database build, deployment and support. He or she will provide technical influence and subject matter expertise for the database team, responsible for solving complex problems and taking a broad perspective to identify innovative solutions. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.


Primarily the architecture, engineering, deployment and support of MySQL database environment.

Support Database Platform Engineering in the architecture, development and deployment of MySQL Database on LUW in high SLA environments. This includes, but is not limited to, advanced to expert engineering and implementation of the following:

Manage, support and maintain database technology and infrastructure, adhering to the architectural guidelines and policies.

Database administration for off the shelf and internally developed applications, ensure continuous 24x7 operation and availability in support of mission critical business applications and participating in on-call rotation.

Install, configure, monitor, upgrade and maintain MySQL databases in production and non-production environments.

Support local/across the DC failover with High Availability Disaster Recovery environment with MySQL native Replication. Participate in Database Maintenance and DR activities.

Write/maintain OS level scripts for DB automation and application maintenance.

Provide technical expertise and hands-on support in consolidation and migration of databases to new hardware and platforms.

Physical implementation of databases, storage structures, high-availability solutions, replication, and disaster recovery solutions.

Proactive and reactive performance analysis, monitoring, troubleshooting and resolution of escalated Level 2 and Level3 issues.

Regular database capacity planning related to database growth and system utilization, trend analysis, predictive future database resource requirements, and the structured organized reporting of the same.

Work closely with other Infrastructure engineering, product development, business operations, and technical operations to ensure delivery of database services within the SLA’s and performance targets.

Adapt business requirements, model data, and develop database specifications, table and element attributes.

Participate in the evaluation, selection and implementation of DBA tools to improve the effectiveness of tasks such as performance monitoring and tuning, recovery, and database change management processing.

Ability to work well as a team and as an individual with minimal supervision.

Senior System Administrator - REF16093G

Position Summary:

The Operational Security Resolution team prides itself in keeping Visa systems up and secure, catering to the 24*7 needs of the business. As part of the team, you will be responsible for developing and supporting critical system and network solutions to ensure the security of the applications and data by performing proactive maintenance activities, engage in automation activities, root cause analysis, and remediation. The role    Read more

requires working knowledge of production support processes such as incident/change/problem management, remediation packaging, and package deployment and reporting. The role will also demand the ability to write and maintain scripts to remediate vulnerabilities during pre- and post-production implementations, and working with application teams to perform post-remediation validation


Responsible for the ongoing security maintenance (while safeguarding availability) of Systems infrastructure based on business requirements and adhering to tight operations, security, and procedural models

Demonstrate a high level of technical expertise to support complex Windows systems and patch management

Automate day-to-day network operations task.

This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills

Security tool and problem analysis documentation; must be able to write and proof documents intended for technical and executive audiences.

Build / collaborate tools using Ansible/SCCM / Blade Logic / BAO to automate production support activities that enable efficiency and productivity

Mentoring several teams and stakeholders to the process changes and enhancements in the tools to increase self-service capabilities

Work in a time-sensitive environment; must be detail oriented and able to multitask to meet deadlines and company objectives

Continued support and partnership with Visa technology leadership / operations / engineering / development teams

Managing vulnerability tracking / patching systems and network and lead projects for continual improvements

Implement changes and requests to meet project deliverables within defined guidelines and low MTTR(mean time to resolve) for all customers

Automating server patch deployment, scripting and development of patching tools using python, PowerShell, C#.NET, RESTful API and building APIs for self-service

Automate network dy to day work, health check using Ansible and python.

Document and thoroughly understand the Ansible, SCCM / Blade Logic BSA application architecture, system configuration and interface with various teams and use this knowledge effectively to resolve issues

Achieve and understand Service Level commitments and resolution timelines for all requests

Develop solutions using available tools and technologies and assist the global team in problem resolution by hands-on participation.

Support the development and incorporation of best practices and approaches into the company´s processes and methodologies

Improve the efficiency by continual improvement in current processes with key goals to standardize, simplify, automate and commoditize.

Customer Service Representative (Cantonese/Mandarin Speaking) - Global Customer Assistance Service

This position is at an intermediate support staff level and is responsible for applying some judgment in resolving routine problems or making recommendations. A successful candidate is able to deliver a positive customer interaction, is dependable, seeks to learn, and is coachable.


Respond to inbound telephone calls and may generate outbound calls regarding information on aspects of multiple Visa products.

Evaluate the nature of each call and    Read more

determine the appropriate action to complete the call.

Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third Party Service Provider.

Adhere to established Client Support Services' procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

Provide general information and support on any VISA related topic or product and direct the customer accordingly.

Use several computer programs to respond to customer inquiries.

Document cases to show action taken.

Must possess a clear speaking voice and strong verbal communication skills.

Ability to multi-task and make decisions quickly based on the customer's needs.

Ability to handle difficult calls in a professional manner.

Requires accuracy and attention to details.

Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis.

Knowledgeable of the payments business and VISA operating procedures after the training class.

Knowledgeable of multiple Visa product lines.

Ability to work as part of a team.

Basic PC skills in a Windows environment; however strong keyboard skills are required.

Able to navigate through the internet.

Requires a minimum of 2-4 years of experience in a customer service environment

Able to speak fluent Mandarin, Cantonese and English is essential

Able to work on weekends

Working hours are from 3pm to midnight

Sr Cybersecurity Engineer - Open Source and Automation

Cyber Security is an integral part of Visa’s corporate culture. It is important to maintaining our position as an industry leader in electronic payments. At Visa, we believe that it is the responsibility of each and every employee to safeguard information, protect it from unauthorized access, and ensure regulatory compliance. Cyber Security has a significant effect on privacy, consumer confidence, external reputation, and it is a priority on    Read more

everyone’s agenda.

Visa's Cyber Engineering team is looking for an Opensource & Automation Engineer who will be responsible for design, development, and execution of large-scale Cyber Security initiatives. Extensive Python and web service development experience and team leadership skills are a must. In this position, you are a passionate and talented engineer/developer with problem-solving abilities and coding/testing/debugging skills who can work in a dynamic environment. You must be dedicated to delivering production-ready code in short time frames and willing to go beyond the routine.

Job Scope

Solid proficiency with Linux (or similar) operating systems

Solid proficiency with Opensource security solutions

Expert knowledge of Restful web services (client – server application)

Advanced Python scripting, Automation and DevOps skills etc.

Software development domain and principles, including design patterns, code structure, programming languages, continuous integration (Git), continuous deployment (Travis/Jenkins), and deployment orchestration (Ansible, puppet, or equivalent)

Experience with C, C++, Java, Ruby, or Python, database application (MYSql/MS SQL) Skills.

Experience with Web Technologies (Apache, AJAX, HTML, JavaScript, HTTP, SOAP, XML)

Develop a framework for maintain custom signatures using YARA across all security nodes

Exposure to security management, administrative account management etc., would be a plus

Understanding of: distributed systems, cloud computing, database, machine learning, data mining, statistics, data modeling

Experience with object-oriented design concepts

Understanding of unit test and integration testing frameworks.


Develop innovative solutions to protect the Visa brand, networks, assets and products by implementing state-the-art detection, prevention, and response capabilities

Engage in technical design of solutions based on use cases and business requirements

Participate in proof of concepts and other technical evaluations of technologies, designs and solutions

Stay abreast of emerging technologies and proactively assess and evaluate the adoption thereof into the organization

Demonstrate technical mastery and be an inspirational leader and mentor who continuously develops the competencies of him/herself and others

Reduce time-to-detect and time-to-remediate by driving the automation of applied threat intelligence and sensor enrichment

Develop and expand API framework to interconnect Security Tools

Product Manager, Digital Product Commercialization

A central tenant of Visa’s digital strategy is the Visa Develop Program (VDP) that exposes Visa’s network capabilities to partners and clients through APIs, exposed services, and SDKs to develop new digital payment solutions and experiences. Continuous development of VDP strategy is therefore essential to drive Visa’s vision of becoming the best way to pay and be paid for everyone everywhere. Digital commerce is growing three times faster    Read more

in Asia Pacific compared to the rest of the world creating many new challenges and opportunities to both Visa and Visa’s clients/partners. Visa aims to continue building new digital products and capabilities to ensure Visa clients and partners remain relevant and benefit from this regional growth in digital payments. Visa is looking for a product commercialization lead to join the HUB team to drive the next wave of VDP and its API products in Asia-Pacific

As new and existing products are tested and rolled out in the region, Visa has a need to build regional product management and Commercialization expertise to ensure we are resourced to deliver outstanding service to our clients, partners and country teams. We are looking for a talented individual with vision, passion and determination to join the digital product commercialization team in the Singapore HUB to drive the next wave of VDP in Asia Pacific.

The ideal candidate will:
• Believe passionately in the transformative power of technology in the world
• Have hands on experience and proven track record working with API’s and SDK’s
• Natural ability to communicate the VDP narrative to both technical and none technical audiences
• Be comfortable communicating to large audiences and working in close collaboration with small audiences
• Able to build consensus across multiple functions/teams with differing goals & objectives
• Have a strong technical background and ability to quickly build expert knowledge on new products and solutions
• Comfortable thinking outside the box to apply existing products/solutions in new use cases
• Willingness to get one’s hands dirty to help incubate and develop PoC
• Have hands on expertise developing regional product go-to-market plans
• Have hands on expertise commercializing digital products (regional experience preferred)
• Have a proven track record of working with external clients to implement cross-company systems using APIs, Web Services, and ideally, traditional payments technologies like ISO 8583
• Be able to clearly articulate and document product requirements to client stakeholders of various levels and abilities, including executives and technical resources
• Be able to manage concurrent projects to different schedules and timelines
• Be able to define and implement global processes across a large multinational organization

• Own end-to-end regional product development and Commercialization, including related P&L targets
• Drive regional product development requirements by working closely with geography, clients, Neobanks, Fintech partners, merchants and Visa Innovation Center where required to create, build, and scale new product concepts
• Own and manage product road map and product requirements by working with global product, regional country teams and other cross functional teams as required
• Add rigor to the regional product commercialization methodology by educating and engaging cross functional stakeholders across geographies during introductions of new products and market expansion of existing products
• Work closely with global product owners to understand technical design of products to ensure regional requirements are captured early in the product design stage
• Work with country teams and other functional stakeholders as required to identify pilot markets for testing new products and features
• Develop product guides, sales materials, implementation guides, pricing, contracts required for mass commercialization of products
• Work with external agencies to develop product guides and sales collateral as required for commercialising products in the region and for educating end users
• Work with cross functional stakeholders to develop and communicate product go-to-market plans with clear revenue targets and KPI’s
• Partner with Solutions Delivery team to ensure successful implementation of Visa solutions