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Lead Systems Analyst

Roles & Responsibilities

Position Summary

This is an individual contributor Lead role responsible for solving complex problems, providing technical guidance to the team and taking a broad perspective to identify innovative solutions. This role serves as a technical/VROL domain SME(subject matter expert) whoworks independently in the most complex situations, Training other team members, set priorities, influence others, manage customer expectations SLA’s. The Lead Support Analyst is responsible to provide    Read more

successful implementation and management of VROL services (applications) in the test and production environments. Ensuring the service meets the corporate quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems.


Candidate should be having good understanding of VROL (Visa resolve online) & Visa Claims Resolutions Business (VCR) flows & Dispute file cycle.

Responsible for providing 24X7 Application Support and make sure system up & running from all the three VROL interfaces UI, RTSI & Bulk SI.

Should be able to work under pressure & Lead the team during the time of issues and get the services back to BAU before it affects customers.

Working knowledge of VROL Connected Visa systems including authorization & clearing systems, client connectivity, Visa Settlement Services CDI-CMLS, Base2 ,DPS & VROL financials settlements/data processing flows.

Take ownership and drive the client’s troubleshooting calls whenever needed.

Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running.

Ability to automate & schedule adhoc reports whenever business teams comes up with new requirements for Production reports.

Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions.

Sound knowledge on VROL/VCR financials processing (ITF/UMF/VML formats) and should be able to take best course of action to avoid financial losses to members during issues.

Able to set priorities, influence others, and manage customer expectations.

Actively participate & drive the troubleshooting calls by involving all internal & external stakeholders and manage escalations.

Excellent time management, organization, and planning skills.

As a SME should mentor/Train and get all the new resources up to the speed with the application business & Infra flows.

Responsible for managing VROL performance round the clock and provide needed data from Production environment to Development/TE teams to fine-tune the application for better user experience.

Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs.

Determine configuration and operational requirements for development team

Participate in the decision making of success or failure of applications systems to be deployed in production

Assess risk associated to control and policy exceptions

Execute decisive action to preserve and maintain service availability, performance, integrity, capacity and security.

Participate and determine root cause for service failure, support escalation and apply reverse engineering techniques in identifying root cause.


Bachelor's degree in computer science, computer engineering or relevant technical discipline required Master degree a preferred.

Strong understanding of software development and Production supportexperience and methodologies

Minimum of 10+ years’ experience in leading & providing technical support to Tire 0/Tire1 high-risk applications in financial services, Electronic payment industry, and software or information services is required.

Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.

Working & Troubleshooting experience with Java, J2EE, JASPER, IBM MQ Broker, SOAP, XML, REST & JASON, Web services...Net, C++,Tomcat Server, WebSphere, Apache web server,IIS, IBM-IHS,

Strong knowledge of database query tools like DB2, MySQL and ability to write and run complex queries , Skills preferably withDB2 (Working knowledge on the SQL client Db2 clients, TOAD, Squirrel).

Prior Experience in automation frame works likeQTP, BAO, Puppet or any DevOps (HPOO, Jenkin) Tools.

Demonstrated ability to articulate complex technical terms or processes into business language.

Exceptional written and verbal communication skills to deal with different teams in the organization and external customers

Advance knowledge and experience with UNIX and Windows OS

Experience with at least one ticketing tool e.g. Service Now, Viper, Jira etc.

Should be enthusiastic and have the urge to learn new technologies and accept challenges.

Should have ITIL standards exposure with respect to Change, Incident and Problem.

Must have worked and supported complex distributed infrastructure involving Network, Load Balancers, Middleware, Storage, Databases etc. and should have the ability to drill down issues quickly.

PrimeStaff Management Services Pte Ltd
Middleware Engineer ( Perm, Upto 7500)
PrimeStaff Management Services Pte Ltd   via Monster


Leads in the engineering of middleware platform environments

Manages middleware installation, upgrades, patching, and security updates

Creates and maintains appropriate build and operation documentation and best practices/standards

Defining appropriate level of monitoring using industry-standard tools and ensuring alerting levels are meaningful and actionable

Leads day to day operations of middleware environments (including application servers, ESB/API/MFT, BPM, packaged applications, etc.), and ensure the middleware performance meet expectation and requirement

Integrate middleware platforms with    Read more

Active Directory, Dynatrace APM, and other standard technologies within the infrastructure

Contributes to project implementation following timelines and cost, managing

Drives and implements IT automation allowing for reduced infrastructure management and deployment, self-service, and CI/CD capability

Support the implementation and maintenance of DevOps tools –JIRA, Jenkins, Ansible Tower, etc.

Liaise with IT teams in matter related to IT application, infrastructure, middleware, architecture and security.

Mentors junior staff


Degree holder in Computer Engineering / Science, Information Technology or equivalent with min 5 years experience in middleware platforms

Relevant certification in Middleware, cloud, DevOps is highly preferred.

Demonstrated skill with securing application platform environments

Demonstrated commitment to building and maintaining system documentation

Demonstrated experience with IT Automation technology; Jenkins, JIRA and Cloud Formation a plus

Experience in both cloud and on-premise environments

Expert experience in backups, restoration, and high availability solutions

Strong knowledge of shell scripting and/or other scripting language

Strong troubleshooting skills

Self-motivated with the ability to work in a fast-paced, challenging environment

Proficient in the following technologies:

Oracle WebLogic/SOA/BPM, JBoss EAP/Web, Apache web, Apache Tomcat

Openshift/Kubernetes/Container, AWS ECS/EKS, Serverless function, API Gateway

Dynatrace APM/DC RUM

Knowledge in SOA, ESB, API.

Windows, Unix, Linux

Strong interpersonal skills including mentoring, coaching, collaborating, and team building

Strong advocate of standards and challenge status quo with new and emerging technology to address new business challenges.

Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level

EAP no. R1548171

EA Licence: 95C5411

Senior Server Administration & Support Engineer

Roles & Responsibilities


Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around    Read more

the clock, every day.

Our Vision: Easy air travel every step of the way


With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.

Challenge: Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity: Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

Your role will involve:

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.Perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class support activities.

To provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained

To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

Key responsibilities


Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)

Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations

When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.

Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups

Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy

To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.

Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems

Support the senior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Lead Engineer

Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations

Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems

Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.

Conducts the analysis, definition, documentation and testing of application & systems enhancements

To provide onsite support to Users during the cutover of the services

Continuously identify and document lessons learnt, known errors and operational knowledge for improved services

When/where required, be contactable for escalations and support, on and on-call standby basis during out of office hours.


Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements

Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations

Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided

Report and escalate to the next level those problems which cannot be fixed


Education and qualifications

Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.

Unix / Linux Certification

VMWare Certification

ITIL Foundation v3 Certification


3 - 5 years IT experience in following technologies:

Operating System: RHEL 6/7, RHEL HA ,Windows Data center 2016 with clustering

Hardware: HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent

Virtualization: ESXi, VMWare vsphere 6, VMware vCentre, VMware SRM Standard

MQ:MQ v8, MQ IPT, MQ Clustering, IBM License Manager

Web: Apache Web Server, Apache Tomcat Application Server

Monitoring tools: NagiosXI, NagiosLog, eG Monitoring suite

Other Technologies: RedHat Satellite/ Spacewalk, DHCP, TFTP, Mail, Squid (WEB Proxy),NFS, Active Directory,DNS,NTP,Yum repo, IPA, SysLog servers

Airline experience and/or ATI know-how

Singapore government security clearance required for successful candidate(Prior security clearance holder will be advantageous);

Knowledge and skills

Application support in previous roles including health checks, restarts, Problem investigation in error logs, Fault reporting, Fault recreation on Staging Environment

Monitoring tools administration

Perform Incident, Problem, Change management for hardware, software

Perform application release management

Perform preventive maintenance

Perform root cause analysis when required

JAVA Debugging, Scripting Languages: PERL, BASH , PYTHON

Work with 3rd party vendors to fix the HW issues including replacements when needed

Perform Backup & restore

Involve in DC Failover Testing

Ability to organize the activity of a team and to take ownership of issues until resolution

Ability to act as a Team lead in his/her absence

Provide assistance to Technical Service Manager, Client Service Manager with reporting when required

Profession Competencies

ITIL and service management practices and procedures. Six Sigma Awareness

Applications Support

Service Infrastructure/Platforms

Service Management Process

Technical Communication

Product/Solution Knowledge

Customer Focus.

Results Orientation.


Ability to effectively prioritize tasks in a high-pressure environment

If you apply we will carefully review your fit against the position criteria and feedback to you. If your profile does not meet the criteria, we will retain your profile as an active applicant for future consideration.

Thanks for your interest in SITA

Systems Analyst

Roles & Responsibilities

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with

guidance only in the most complex situations. The Application Support Analyst is responsible to provide successful implementation and management of Visa services (applications) in the test and production environments. Ensuring the service meets the corporate    Read more

quality, security and compliance standards,

providing the documentation for the ongoing support and maintenance of the systems.

Job Description

Responsible for providing 24X7 Application Support across multiple visa applications.

Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running.

Ensure all jobs complete within the SLA and OLA timescales

Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions

Responsible for managing the performance and tuning of several Visa applications.

Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs.

Determine configuration and operational requirements for development team

Design test criterions and test plan

Participate in the decision making of success or failure of applications systems to be deployed in production

Assess risk associated to control and policy exceptions

Execute decisive action to preserve and maintain service availability, performance, integrity, capacity and security.

Participate and determine root cause for service failure and support escalationWilling to Work in Shift Structure.


Bachelors/Degree in Computer Science or other technology field or equivalent experience;

3 - 5 years experience with Java, J2EE, Crystal reports, JASPER , IBM MQ Broker, SOAP, REST,XML, Webservices,Perl (or) Shell Scripting,. Net, C++

1- 3 years on, Tomcat Server, WebSphere, Apache web server, WSAD, .Net framework , IIS, IBM-IHS,

Database Experience with advanced SQL Skills preferably MSSQL Server & MYSQL ( Working knowledge on TOAD, preferred)

1 year required but 3 years experience preferred on file transfer protocols; FTP,SFTP,Connect Direct.

Prior Experience in automation frame works likeQTP, BAO , Puppet or any DevOps (HPOO, Jenkin) Tools.

Advance knowledge and experience with UNIX and Windows OS

Prior working experience with Card and transaction domains

Working experience with Visa Back-office applications and domain knowledge is an added advantage

At least 2 years’ experience in Production support working in a globally distributed team

Good experience with ITIL, BMC Remedy and ticketing workflows

Linux Systems Administrator

Roles & Responsibilities

Primary Responsibilities and Accountabilities

• Performs system support duties to meet user requirements and resolve problems.

• Assists users with inquiries pertaining to software and hardware performance.

• Assists in the design, deployment and maintenance of all Linux-based systems for Lucasfilm Singapore

• Acts as a liaison for Lucasfilm with outside systems vendors to obtain service and support for Linux systems.

• Recommend the best technology possible to solve a problem    Read more

or project, regardless of brand, vendor, or platform. Remains open to non-traditional solutions.

• Works cooperatively with other departments/groups to solve issues and improve overall workflow of production.

• Documents all processes, procedures and operations for both internal needs and end users when required

• Liaison with managers and systems administrators to meet the highest demands of the system uptime

• Participate in periodic off-hours downtime performing upgrades, installations, etc.


Education / Experience:

• At least a Bachelor in Science or Computer Science

Required Skills / Competencies:

• 5 years hands-on experience with Linux (CentOS preferred), system administration, operating system support, and shell scripting

• Programming skills in administrative languages, shell scripting, and PERL/Python/Bash is required

• Strong scripting and automation skills

• Knowledge of DNS/NIS required

• Knowledge and exposure to multi-terabyte SAN infrastructure a plus

• Experience with Apache web farm support

• Experience with large scale multiprocessing hardware and software systems.

• Excellent communication skills both written and verbal.

• Professional and friendly service oriented demeanor with co-workers

• Self-motivated energetic team player who can work alongside others to maximize team performance.

• Solid decision-making, problem solving, and organizational skills.

• Proactive and willing to complete unassigned tasks and take on tasks beyond job scope.

Preferred Skills / Competencies:

• Experience in a CG production studio environment is a plus

• Solaris and/or Oracle experience a plus

NTT Data Singapore Pte. Ltd.
Web Developer - React, Spring Framework, Angular, Javascript
NTT Data Singapore Pte. Ltd.   via JobsCentral

Roles & Responsibilities

Work with engineers and management to develop applications and technologies supporting infrastructure operations.

Design and develop web application UI/UX by using standard best practices.

Write well designed, testable, efficient code by using software development best practices.

Integrate data from various backend services and databases.

Gather and refine specifications and requirements.

Perform thorough testing to ensure product quality.

Create and maintain software documentation.

Maintain, expand, and scale web applications.


Excellent programming skills and in-depth    Read more

knowledge of NodeJS, Express, JavaScript, Java and modern HTML/CSS,

Familiarity with several of the following programming languages: JavaScript, Java and Python, Ruby and Golang.

Familiarity working with frameworks such as React, Spring Framework, Angular and D3JS.

A solid understanding of how web applications work including security, session management, and development best practices.

A solid understanding and hands-on experience in enterprise web application build, packaging and deployment process.

Adequate knowledge of database systems (RDBMS, MariaDB, SQL, NOSQL), Object Oriented Programming and web application development.

Hands-on experience with ExpressJS, Apache web server, JBOSS and Linux environments.

Tachy Pte Ltd
Front End / Interactive Web Developer Job
Tachy Pte Ltd   via CultJobs

TACHY is seeking a full-time front-end web developer to join our growing team of technologists, dreamers and inventors.

We’re looking to be excited by someone who stays one click ahead. A master adept at PHP, HTML5, CSS3, bootstrap, jQuery and more. A coder who lives to disconnect from boredom and make change keep up.

Beyond strong tech knowhow, you should bring good social and team-playing skills to the fold. Tight    Read more

deadlines and pressure shouldn’t faze you.


Develop cutting edge web and mobile friendly sites

Design and develop animation to enhance user experience

Provide web maintenance and enhancements

Stay up to date on emerging technologies


Excellent knowledge in PHP, HTML5, CSS3, bootstrap, jQuery and Javascript.

Knowledge in Ajax and open source technologies & frameworks is a bonus

Good knowledge in Adobe Creative Suite (Photoshop, Illustrator, After Effects)

Familiarity with Apache Web Server, IIS, MS SQL Server will be an added advantage

Knowledge and experience in C# and ASP.Net will be added advantage

Excellent eye for design/layout detail

Good team player

AbN' Levels / 'O' Levels, Diploma, Bachelor's / Honours to work under tight deadlines

Oliver James Associates
Enterprise Forensics and Incident Response AVP/VP/SVP - Singapore
Oliver James Associates   via E-FinancialCareer

Are you looking to be part of a well established Enterprise Forensics team? Want to play a pivotal role in securing the security posture of a global bank? Do you have a good background in both Forensics and Incident Response? Then keep reading.

The company:

International bank with multiple offices in Asia Pacific with Singapore being the regional HQ.

The position:

Reporting directly to the global head of the team,    Read more

you will be part of a well established defence team and drive the enterprise forensic and incident response processes of the bank. You will play a pivotal role in maintaining and protecting the security posture of the entire organisation by actively identifying, analysing. Investigating root causes of incidents and protecting critical data. Besides that, you will interact and communicate with various key internal and external stakeholders to empower the organisation’s security capabilities.

The Ideal candidate should be familiar with:
• Strong experience in Digital Forensics and electronic data recovery | EnCase, FTK, Blacklight, NUIX, IEF, Cellebrite
• Strong experience in Incident Response | SQL, Apache web logs, IIS, Active Directory
• Knowledge of adversary tools and techniques | Malwares, bruteforce attacks, buffer overflows, browser attacks, phishing, DNS poisoning
• Knowledge of web application attacks including SQL injection, cross-site scripting, and remote file inclusion
• Hands on experience with Unix/Linux Forensics and Cloud/Network Investigation

Why should you apply:
• Great pay
• Excellent benefits
• Ambitious employer
• Senior-level position

Senior System Analyst
APBA PTE. LTD.   via JobsCentral

Roles & Responsibilities

Test, troubleshoot and resolve Production problems to ensure accuracy and timeliness in meeting business and operational requirements.

Liaise with business users for requirement analysis; perform application and solution design, software programming, systems integration and testing, support and maintenance

Provide support and maintenance of the applications that are assigned

Work with and manage external developers or partners for application development and enhancements

Implement the change requests of Java Applications, Android and    Read more


Deploy web applications and publish mobile applications


Degree or equivalent in Computer Science, Information Technology, Engineering or related discipline

At least 2 years relevant working experience with strong technical skills.

Good hands-on technical experience in web and mobile applications using Unix/Linux Shell Scripting, HTTP, (x)HTML, Java, Oracle/SQL, Web services, JSON

Strong in maintaining and supporting Apache Web Server and Tomcat applications, and back-end server applications.

Self-motivated team player with strong analytical, good communication and interpersonal skills, with good work attitude.

National Library Board
Project Manager (IT Infrastructure)
National Library Board   via Careers@Gov

Job Responsibilities

-Project Management of IT Infrastructure Design and Implementation (On Premise and Cloud systems).

-Evaluate feasibility of different implementation options to achieve cost/manpower efficiency and proactive assessment to anticipate potential delay / lag in project, highlight implications and propose alternatives.

-Track the latest developments in the area of Cloud IT infrastructure technologies and explore/ implement suitable ones for NLB.

-Operational Management of IT Infrastructure (On Premise and Cloud systems) through the    Read more

management of ICT Infrastructure, and Data Centre operations as well as both Private cloud and Public Cloud.

-Work closely with other team members and IT staff to quickly address critical problems and issues, so as to prevent service disruptions for IT services.

-Management of the various outsourcing contracts and service providers and review existing systems for opportunities to enhance the systems for optimal performance.

-Contribute towards the BCP of the organization by planning and implementing the DR systems.

-Manage the planning and implementation of Storage Systems, and associated hardware/software components, and other cross-platform storage products.

-Manage storage capacity utilization planning, high availability structure, data security, data management & data performance, etc.

-Ensure service level of system operations by managing the vendors and other internal/external resources and continuously monitor the performance of the IT Systems to ensure system improvements are successfully implemented to increase efficiency.

-Review monthly statistics on the incidents and services requests, and manage continuous improvements by identifying the root-cause of repeated incidents and taking pre-emptive actions to prevent those incidents.

-Implement enhancements in the IT operational processes so as to improve the efficiency and to meet the ISO-9000 and IT-QMS requirements.

-Ensure Compliance to Security and standards through Implementation of IT security standards and processes in the Cloud IT infrastructure areas, based on the IT Security Policy and IM8 policies.

-Ensure that system/network administrators are tasked with the regular review of audit logs by the use of exception reports. Manage systems security installation, configuration, and reviews, and coordinating with all IT teams on patch implementation, etc.

-Oversee and follow up on the IT-audits in the infrastructure area.

Job Requirements

-Qualifications in Computer Engineering, Information Systems, Computer Science or equivalent.

-Minimum five years of experience in ICT Infrastructure

-Good exposure to ITIL framework for ICT operations and system-automation tools

-Must have a thorough understanding of Servers, Virtualization tools, LAN/WAN, DNS, Enterprise load balancer, Web Application Firewall, Proxy, CDN and Middleware such as Microsoft IIS and Apache Web server

-Highly desirable to have experience in Enterprise Storage (SAN/NAS/NFS, etc).

Candidates will be also be considered for other IT positions at NLB.

The work location is at Viva Business Park.

We regret to inform that only shortlisted candidates will be notified.

All new hires will be appointed on a two-year contract at the first instance.