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Jobs that require business process mapping skill

Sea Group
19Mar
EPM/BI Support Analyst
Sea Group   via Sea Group



Work closely with internal subject matter experts to ensure successful deployment of EPM and BI across the enterprise; ensure operational integrity of EPM and BI components including Financial Consolidation, Planning, Oracle Data Integrator, and Microsoft Power BI

Support system based activities including but not limited to:

1. Manage and update dimension members

2. Configure Application settings

3. Administer and monitor security

4. Maintain rules and member list files

5. Manage mapping files

6. Develop    Read more

report and analytics

7. Perform data extracts and loads

8. Ensure integrity of backups

9. Performance tuning and assist in technical process improvements

10.Develop security and controls functionality to support application security and internal audit requirements

Develop and deliver documentation and end-user training to the user community and provide user support with data submission/mappings, data grids, reporting, and use of applications

Participate in the development, implementation, and enforcement of policies, procedures, and controls related to EPM environment, processes, and reports

Work across departments to ensure that financial tools and processes are consistent with the overall objectives of the organization

Assist on various projects as required

Requirements

Bachelor's degree in Information Technology, Accounting, Business or Finance

Over 3 years of experience in administering Oracle EPM or Microsoft Power BI

Extensive knowledge of HFM and Planning, or Power BI

Prior experience in Oracle EPM or Microsoft Power BI implementations

Ability to write HFM and Hyperion Planning rules or ability to write Power BI DAX and M Language

Strong business analysis skills, including process mapping, business process redesign, and implementation

System implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support

Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries

Excellent communication skills with the ability to grasp complex concepts and the ability to communicate internally with all stakeholders

Strong problem solving and analytical skills

Hardworking with acute attention-to-detail skills and a good work ethic

Knowledge in programming language (e.g. Python, VBA) is a plus.

Skills
COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.
18Mar
Technical Business Analyst
COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.   via JobsCentral



Roles & Responsibilities

Responsible for assisting with design, development and implementation of real-time APIs

Understand and interpret technical requirements directly from business users with the ability to analyze and question these to delivery and ensure optimum use of the Technical Development Resources.

Document requirements for claims system to be able interface with underwriting platforms

Update, build, and document processes

Ensure the technical feasibility of solution

Collaborate with other team members and stakeholders

Requirements

At least    Read more

10 years of working experience or equivalent in relevant field

Minimum of 5+ years’ experience as a Technical Business Analyst

Strong experience of database integration

Expert experience of real-time API integration

Process mapping

Designing sequence diagrams

Strong communication and interpersonal skills with an ability to deal with a fast-paced environment.

Working as an independent contributor with a background in matrix managing teams (both technical and non-technical) with strong global stakeholder management experience

Should possess Insurance domain knowledge

Skills
FUTUREX TECHNOLOGIES PTE. LTD.
18Mar
Business Analyst
FUTUREX TECHNOLOGIES PTE. LTD.   via JobsCentral



Roles & Responsibilities

Key Responsibilities

• Provide support to the Head of Strategic Project & Analytics Support team on the development of the infrastructure framework within R&DM, for the areas related to the DMS

• Responsible for rules deployment (via the DMS) – planning, executing, testing and monitoring

• Responsible to drive and maintain the functional assessment, design & development of the DMS rules framework & codes, used for both Singapore and    Read more

regional subsidiaries

• Identify areas for improvement and provide recommendations to users and/or team lead

• DMS Governor – facilitate the DMS team for Project Change Management

• Based on the Change Request from users, to interpret and assess actions required and identify potential impacted parties (to form a task force) – and present findings and recommendations to DMS team lead

• Co-ordinate with the Change Request execution task force / Project Change Management

• Establish governance process, e.g. ensuring entry / exit criteria is in place, and adhered to

• Support ‘DMS prioritization forum’ for project change management

• Develop and maintain DMS configuration specification

• Translate business requirements to the configuration specifications (note: this requires closely interactions with business users, and a business sense)

• Perform configuration of the DMS, as well as configuration and DMS-UAT testing

• Develop and maintain relevant documents (e.g. test scope, test plan, test scenarios, test results, and entry / exit criteria) Provide an update to the DMS team lead on the progress and issues

• Lead and/or participate in discussions and issues resolution process

• Manage stakeholders / buy-in process

• Provide ad-hoc support (as ‘Group role’) to the regional team

• Provide regular updates to Head of R&DM Strategic Projects & Analytics Support, Head of PARM and senior management on key developments and issues

• Perform relevant analysis to facilitate the discussion / decision process

• Co-ordinate with the forum members

• Present to stakeholders and/or senior management on the assigned topics

• Be the main contact point of DMS users for the DMS change requests and other ad-hoc DMS related queries

• Owner of DMS user manual (regular update)

• Co-ordinate changes to the DMS e.g. change of data model, version upgrade, release plan, Rules deployment

Requirements

• Undergraduate degree in a relevant program. MBA / post graduate degree is an added advantage

• Experience in Rules Development & Coding with Experian Power Curve or Experian Suite solution for Credit Origination (NBSM) / Customer Management (Probe) will be preferred.

• Experience in Decision Management Engine (e.g. Blaze, Triad, and Probe) is a strong advantage.

• Experience in Java or Business Rules Engine code development will be a plus

• Exposure to IT systems and implementation projects

• An appreciation of the System Development Life Cycle and project management methodologies

• Able to assess upstream and downstream impact from changes

• Able to perform business analysis, business process mapping and user requirements gathering.

• 4 to 5 plus years’ related experience in retail credit portfolio / policies management. Consulting and risk vendor experiences will also be considered

• Strong analytical skills

• Good interpersonal, written and verbal communication skills. Able to interact effectively with a diverse group of people, e.g. business users, technical people and vendor

Skills
NTUC Fairprice Co-operative Ltd
17Mar
Executive (Logistics Support)
NTUC Fairprice Co-operative Ltd   via JobsCentral



Reporting to the Assistant Director, Fresh Food Distribution Centre, your primary function is to provide customer service and act as the single point of contact in monitoring of KPIs and investigation of the service failures. You will manage the warehouse inventory to achieve accurate expiry control and high order fulfillment rate. You will also maintain the ISO system. In addition, you shall manage operations for one of the    Read more

warehouses. You will also be involved in logistics improvement projects through process mapping, information flow and Scorecard data analysis.

Requirements

Degree in Business Administration or Logistics Management is preferred or minimum Diploma with 3 years’ logistics working experience

Strong PC skills in Excel spreadsheet and PowerPoint flowcharting

Good communication and writing skills

Familiar with ISO 9001 and ISO 22000

Knowledge of Warehouse Management System is a plus

We regret that only shortlisted candidates will be notified.

Skills
United Overseas Bank Ltd (UOB)
17Mar
Head, Customer Experience And Digital, Business Banking Singapore
United Overseas Bank Ltd (UOB)   via JobsCentral



About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over    Read more

this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Business Banking

We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.

Job Responsibilities

Leading the Singapore Customer Experience and Digital Team to work with customer experience and technology leadership across the organization to define an ambitious and differentiating approach to customer experience and engagement with SMEs, using tech to help drive ease of banking with UOB.

Leverage on mobile applications and new technologies to build an effective ‘segment-of-one’ continuous engagement with customers, allowing customers a ‘single/consistent point of contact access’ and build overall better customer satisfaction

Design ‘new economy’ workflow, collaboration / co-creation and facilitation of workshops among stakeholders to achieve .

Analyse and synthesize research findings to develop valuable insights for follow-up actions.

Maintain keen awareness of industry trends and emerging players

Role Responsibility:

Strategy & Planning

Ability to garner customer insights to prioritize action plan

Ability to utilize digital platforms or digitization to lift customer experience.

Ability to roadmap the deliverables from MVP to post MVP phases.

Work closely with local compliance and legal to understand regulatory framework.

Project Management & Execution

Customer journey mapping to get an end-to-end, holistic and omni-channel view. Strong process mapping/ re-engineering skills. Good understanding of L1, L2 and L3 process mapping.

Manage multi-stakeholders and influence all to deliver the outcome

Strong implementation skills including project management, testing and problem resolution.

Monitor user inputs and feedback. Refine and modify journey.

Job Requirements

Requirements:

Bachelor Degree (preferably a degree in business studies, finance or IT)

Experience in managing a team

10 years relevant product management experience in the banking industry

Experience in retail, commercial banking preferred

Be a part of UOB Family

Apply now and make a difference.

Skills
United Overseas Bank Ltd (UOB)
16Mar
First Vice President, Customer Experience And Digital
United Overseas Bank Ltd (UOB)   via JobsCentral



About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over    Read more

this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Business Banking

We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.

Job Responsibilities

Working with customer experience and technology leadership across the organization to define an ambitious and differentiating approach to customer experience and engagement with SMEs, using tech to help drive ease of banking with UOB.

Leverage on mobile applications and new technologies to build an effective ‘segment-of-one’ continuous engagement with customers, allowing customers a ‘single/consistent point of contact access’ and build overall better customer satisfaction

Design ‘new economy’ workflow, collaboration / co-creation and facilitation of workshops among stakeholders to achieve .

Analyse and synthesize research findings to develop valuable insights for follow-up actions.

Maintain keen awareness of industry trends and emerging players

Role Responsibility:

Strategy & Planning

Ability to garner customer insights to prioritize action plan

Ability to utilize digital platforms or digitization to lift customer experience.

Ability to roadmap the deliverables from MVP to post MVP phases.

Work closely with local compliance and legal to understand regulatory framework.

Project Management & Execution

Customer journey mapping to get an end-to-end, holistic and omni-channel view. Strong process mapping/ re-engineering skills. Good understanding of L1, L2 and L3 process mapping.

Manage multi-stakeholders and influence all to deliver the outcome

Strong implementation skills including project management, testing and problem resolution.

Monitor user inputs and feedback. Refine and modify journey.

Job Requirements

Bachelor Degree (preferably a degree in business studies, finance or IT)

8-9 years relevant product management experience in the banking industry

Experience in retail, commercial banking preferred

Be a part of UOB Family

Apply now and make a difference.

Skills
United Overseas Bank Ltd (UOB)
16Mar
Vice President, Customer Experience And Digital
United Overseas Bank Ltd (UOB)   via JobsCentral



About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over    Read more

this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Business Banking

We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.

Job Responsibilities

Working with customer experience and technology leadership across the organization to define an ambitious and differentiating approach to customer experience and engagement with SMEs, using tech to help drive ease of banking with UOB.

Leverage on mobile applications and new technologies to build an effective ‘segment-of-one’ continuous engagement with customers, allowing customers a ‘single/consistent point of contact access’ and build overall better customer satisfaction

Design ‘new economy’ workflow, collaboration / co-creation and facilitation of workshops among stakeholders to achieve .

Analyse and synthesize research findings to develop valuable insights for follow-up actions.

Maintain keen awareness of industry trends and emerging players

Strategy & Planning

Ability to garner customer insights to prioritize action plan

Ability to utilize digital platforms or digitization to lift customer experience.

Ability to roadmap the deliverables from MVP to post MVP phases.

Work closely with local compliance and legal to understand regulatory framework.

Project Management & Execution

Customer journey mapping to get an end-to-end, holistic and omni-channel view. Strong process mapping/ re-engineering skills. Good understanding of L1, L2 and L3 process mapping.

Manage multi-stakeholders and influence all to deliver the outcome

Strong implementation skills including project management, testing and problem resolution.

Monitor user inputs and feedback. Refine and modify journey.

Job Requirements

Bachelor Degree (preferably a degree in business studies, finance or IT)

8-9 years relevant product management experience in the banking industry

Experience in retail, commercial banking preferred

Be a part of UOB Family

Apply now and make a difference.

Skills
SOFTWAREONE PTE. LTD.
15Mar
Practice Lead
SOFTWAREONE PTE. LTD.   via JobsCentral



Roles & Responsibilities

The Engineer and Builder”. In her/his role, the Practice Lead ensures that an end to end process within the S2P is mapped, documented, trained and understood completely within the S2P structure and for the SoftwareONE subsidiaries making use of the S2P services. As processes are very dynamic due to changes on the publisher side, as well as expanding SoftwareONE offers and launch of new tools, the    Read more

Practice Lead keeps pace with the change and never sits still. In this role, you are expanding your knowledge with every update/new launch, you assist the Global Service Owners (GSOs) with thinking through the processes end-to–end and you organize trainings of the S2P members before, during and after the launch of new features, tools and offerings. Understanding, optimization and innovation are your key drivers. As the S2P teams will run according to the processes and SLAs defined by you in agreement with the GSOs and business, you will play a key role in the successful implementation and running of the services. The Practice Lead will need to closely collaborate with the Team and Regional Leads to make sure processes are understood, implemented and feedback is received around areas of concern. These concerns will result in you as practice lead driving improvement, innovation and/or additional training.

The Practice Leads reports to the COE Lead of S2P. A Practice Lead can get the assistance of a Regional leaders where this makes sense, and/or can align with the Team Leads to have ICs assist with a process through an agreed quarterly goal of an IC that has expressed desire to one day work as a Practice Lead within S2P.

Requirements

Responsibilities:

Responsible for all available documentation around process

Responsible for process definition and SLA/KPI definition in accordance with GSO

Deliver trainings

Actively participate in projects innovation

Prepare and assist launch and implementation of new tools and services

Quality assessment of process execution across the functional teams in S2P

Identify gaps and potential areas of improvement within the process

Constant follow up on changes that happen on vendor side

Required Skills

Bachelor’s Degree from four year college or university

Excellent English written & verbal Skills

10+ years’ experience in software industry

Proven record of process mapping, rollout and design

Excellent communication, organization, multitasking, and time management skills

Solid problem solving, consultative and research skills

Ability to analyze information with attention to details.

Ability to work in a fast-paced team environment.

Ability to research multiple sources to find data.

Ability to travel and attend workshops

Reliable and desirable work ethic within a team environment

Proven ability to be hands on within a heavy workload environment

Must be both a team player and able to work with and through others.

Ability to multi-task and be well organized.

Skills
TOLL GLOBAL FORWARDING (SINGAPORE) PTE. LIMITED
15Mar
Continuous Improvement Manager
TOLL GLOBAL FORWARDING (SINGAPORE) PTE. LIMITED   via JobsCentral



Roles & Responsibilities

To support and execute all aspects of business process optimisation ensuring a continuous assessment and improvement of productivity and efficiency

To contribute actively to the development and improvement of corporate standards for business processes, and execute the processes and related methodologies, and to aligncountriesto those corporate standards

To contribute to the definition, alignment, implementation and overall improvement of company-wide standard methodologies for process improvement to drive delivery of    Read more

operational excellence

To execute business processes, provide recommendations and implement business improvement activities to meet market and customer needs

To support business processes across all functions consistent with global process standards

To solve existing inefficiencies within the business by developing business processes in coordination with the Global Business Solutions and the Global Process Excellence teams

To execute the global definition of key performance indicators relating to business process performance and operational quality

Engage all level of business and support communication of changes into the wider business which improves engagement and change acceptance

Requirements

Working with the Cluster OE lead and team for deployment of operations excellence projects & Initiatives into the branches

Leads the process and system components for the operational excellence program

Works with branches and country stakeholders to map current business processes

Works with branches and country stakeholders to map current activities performed

Baselines current activity effortsand productivity

Baselines best quartile performance

Identifies quick wins to remove waste and supports branches and country to execute

Analyses data to identify root causes and baseline data and potential improvement and expected benefits

Evaluate, create and drive standard "best practice" processes and continuously improve/ leverage existing processes.

Supports training of future state processes to employees

Supports improvement initiative execution with process and technical support

Supports the Business Unit in providing operational management reporting

Responsible to lead the deployment within the branch and act as the go to person for the site personal & be as a Super User in CW1

Drives Data Compliance, Autorating & Job management performance and other Global initiatives under the scope of OE

Execution of OE methodology in branches,leading all branch specific activities

Process mapping

Outlining activities

VAA and assessments

Coaching teams in use of tool and lean management

Scheduling training in SOP’s and workshops

Skills
Singapore Management University
12Mar
Is Analyst / Senior Is Analyst (3-Year Contract), Iits
Singapore Management University   via JobsCentral



Analyze, design, develop and maintain enterprise information systems to computerize the business processes, and help to streamline the business processes of the user departments.

Play a key role for in-house system development, enhancements and maintenance.

Coordinate and conduct user acceptance tests and training.

Provide system documentation according to the Project Development Methodology.

Provide technical assistance and day-to-day operational support for existing systems.

Conduct post implementation reviews to gather    Read more

user feedback and schedule for enhancements and modifications.

Evaluate software package / productivity tools and make recommendations to supervisor.

Participate in Information Systems Planning.

Form good user relations by cultivating trust and building good rapport with users.

Qualification

Degree / Diploma in Computer Science or IT

Minimum 3 years' of relevant work experience as an Oracle-PeopleSoft Campus Solutions functional consultant

Excellent business requirements gathering, process mapping and analysis skills

Good knowledge of software development life cycles and object-oriented development methodology

Excellent communication, interpersonal and project management skills

Strong analytical and problem solving skills

Other Information

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

#LI-JN1

Skills