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Jobs that require customer support skill

In.Corp Global Pte. Ltd.
23Jan
DevOps Engineer
In.Corp Global Pte. Ltd.   via JobTech

A mobile-commerce technology company that is a part of multibillion-dollar group with a concept in the Automotive Industry where they aimed to solve the existing problem of vehicle owners finding trustable service providers to help service and maintain their car and provide road side assistance.

Looking to hire a DevOps Engineer to perform the following tasks:

• Implement integrations requested by customers
• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer experience
• Develop software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance
• Strong background in Linux/Unix Administration
• Experience with automation/configuration management using either Puppet, Chef or an equivalent
• Ability to use a wide variety of open source technologies and cloud services (experience with Digital Ocean is required)
• Strong experience with SQL and MySQL (NoSQL experience is a plus, too, since we also use Redis)
• A working understanding of code and script (PHP, Python, Perl and/or Ruby)
• Knowledge of best practices and IT operations in an always-up, always-available service

Requirement: 

• Approximately 2 years’ experience in Tech Support
• Experience in Linux Centos experience and mysql database management with Replication.

Skills
Tek Village Pte Ltd
21Jan
Operation Support Assistant Executive
Tek Village Pte Ltd   via JobTech

Contract Period: One year

Salary Range: S$ 1800 to S$ 2200

Job Objective:  
• Provide administration support for business operations in accordance to SAV standards and best 
practices

Core Responsibilities:

General Administrative Support
• Manage the issuance/withdrawal of the temporary loan of equipment and maintain updated 
records of loaned equipment
• Prepare management reports on stock aging, services sales selling price, wrong equipment 
orders and operations (e.g. open orders, purchase orders, invoices)
• Maintain database of equipment and Room information collated from the Project Delivery Team 
for Services Sales and Post-Sales

Project Sales Administrative Support
• Process sales order log ins, issue purchase orders, delivery orders, and pro-forma invoices  
• Support the tender submission process
• Prepare regular management reports on sales performance and project costing 
• Liaise with product suppliers and update the Price Book quarterly to ensure the latest product 
pricing

Project Delivery Administrative Support
• Prepare regular management reports on order management, open projects, monthly progress 
claims 
• Liaise with relevant stakeholders (i.e. project delivery, customers, suppliers) to coordinate the 
equipment delivery schedule and product delivery schedule to ensure timely delivery of
equipment sales and installation 
• Prepare documentation and liaise with the Project Lead and suppliers for the repairs and
replacement of faulty equipment 
• Procure and manage records for issuance of materials (e.g. cables, connectors, conduits) to the
Installation Team 
• Liaise with the Project Lead and manage records of the Project Completion Form to ensure
proper project closure 

Post-Sales Administrative Support
• Liaise with product service centres, including overseas service centres, to repair faulty products 
and coordinate with Post-Sales Team (i.e. Customer Service Officer) to return equipment to
customers 
• Monitor the status of Return Materials Authorisation (RMA) and equipment loans to ensure that all
faulty products and loaned equipment are returned on time (within SLA of contracts; before the
expiry period) and prepare weekly reports for the Post-Sales Team Lead  

Finance Administrative Support
• Prepare monthly management reports on monthly stock, work-in-progress (WIP), gross profit, 
project costing, and usage of local deliveries/couriers 
  

Job Specifications:


Experience:
• 1 year of relevant experience in an operation support department

Mandatory Requirements:
• Process sales order log ins, issue purchase orders, delivery orders, and pro-forma invoices
• Liaise with relevant stakeholders (i.e. project delivery, customers, suppliers) to coordinate the 
equipment delivery schedule and product delivery schedule to ensure timely delivery of
equipment sales and installation 


Competency Requirements:
• Good analytical, inter-personal and communication skills
• Basic knowledge of all MS Office applications 
o Preferably proficient in MS Word and MS PowerPoint at the intermediate level, 
o Preferably proficient in MS Excel at the intermediate level, with hands-on skills using 
V-Lookup and other formulae, Pivot Table
• Be a team player
• Proactive 
• Meticulous
• Possess the ability to multi-task and meet tight deadlines

Skills
Tek Village Pte Ltd
18Jan
Operations Support Assistant Executive
Tek Village Pte Ltd   via JobTech

Job Objective:  
• Provide administration support for business operations in accordance to SAV standards and best 
practices

Core Responsibilities:

General Administrative Support
• Manage the issuance/withdrawal of the temporary loan of equipment and maintain updated 
records of loaned equipment
• Prepare management reports on stock aging, services sales selling price, wrong equipment 
orders and operations (e.g. open orders, purchase orders, invoices)
• Maintain database of equipment and Room information collated from the Project Delivery Team 
for Services Sales and Post-Sales

Project Sales Administrative Support
• Process sales order log ins, issue purchase orders, delivery orders, and pro-forma invoices  
• Support the tender submission process
• Prepare regular management reports on sales performance and project costing 
• Liaise with product suppliers and update the Price Book quarterly to ensure the latest product 
pricing

Project Delivery Administrative Support
• Prepare regular management reports on order management, open projects, monthly progress 
claims 
• Liaise with relevant stakeholders (i.e. project delivery, customers, suppliers) to coordinate the 
equipment delivery schedule and product delivery schedule to ensure timely delivery of
equipment sales and installation 
• Prepare documentation and liaise with the Project Lead and suppliers for the repairs and
replacement of faulty equipment 
• Procure and manage records for issuance of materials (e.g. cables, connectors, conduits) to the
Installation Team 
• Liaise with the Project Lead and manage records of the Project Completion Form to ensure
proper project closure 

Post-Sales Administrative Support
• Liaise with product service centres, including overseas service centres, to repair faulty products 
and coordinate with Post-Sales Team (i.e. Customer Service Officer) to return equipment to
customers 
• Monitor the status of Return Materials Authorisation (RMA) and equipment loans to ensure that all
faulty products and loaned equipment are returned on time (within SLA of contracts; before the
expiry period) and prepare weekly reports for the Post-Sales Team Lead  

Finance Administrative Support
• Prepare monthly management reports on monthly stock, work-in-progress (WIP), gross profit, 
project costing, and usage of local deliveries/couriers 
  

Job Specifications:


Experience:
• 1 year of relevant experience in an operation support department

Mandatory Requirements:
• Process sales order log ins, issue purchase orders, delivery orders, and pro-forma invoices
• Liaise with relevant stakeholders (i.e. project delivery, customers, suppliers) to coordinate the 
equipment delivery schedule and product delivery schedule to ensure timely delivery of
equipment sales and installation 


Competency Requirements:
• Good analytical, inter-personal and communication skills
• Basic knowledge of all MS Office applications 
o Preferably proficient in MS Word and MS PowerPoint at the intermediate level, 
o Preferably proficient in MS Excel at the intermediate level, with hands-on skills using 
V-Lookup and other formulae, Pivot Table
• Be a team player
• Proactive 
• Meticulous
• Possess the ability to multi-task and meet tight deadlines
 

Skills
Gemini Personnel Pte Ltd
09Jan
Network Support Engineer - SI
Gemini Personnel Pte Ltd   via JobTech

  • Work on call centre tickets , monitor and manage system alerts and notifications, and respond accordingly through service tickets
  • Level 1 & 2 technical support at the network level: WAN and LAN connectivity, routers, wireless, firewalls, and security
  • Basic remote access solution implementation and support: VPN, and RDP, Team Viewer or Webex
  • knowledge of Cisco Switches & Firewall, HPE or Dell Switches Fortigate, Sonicwall,
  • Improve customer service, perception, and satisfaction
  •  Ability to work in a team and communicate effectively
  • Escalate service requests that require Senior Engineer level support
  • System documentation maintenance and review

Requirements : 

 

  • Ability to communicate verbally via the telephone with clients and vendors
  • Understanding of operating systems, business applications, printing systems, and network systems
  • Ability to diagnose technical issues
  • Ability to multi-task and adapt to changes quickly
  • Ability to match resources to technical issues appropriately
  • Understanding of support tools, techniques, and how technology is used to provide IT services

 

Interested candidates who wish to apply for above position, please send us your updated resume to jeffn@gemini.sg

We regret only shortlisted candidated will be notififed.

 

 

EA 12C5083

Skills
Tek Village Pte Ltd
09Jan
Pre-sales & Solution Executive
Tek Village Pte Ltd   via JobTech

Responsibilities

  • Works deals assigned to the sales team supported prioritizing effort based on maximizing total impact on team productivity and profit or as directed by the sales manager.
  • Proactively scopes the technical solution required to address customer requirements, assess customer’s met and unmet needs and recommends solutions that optimize value for both the customer and the firm
  • Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions as necessary to ensure appropriate support.
  • Coordinates closely with internal sales, sales support and services resources to align solution design with customer’s business requirements.
  • Secures from customer technical staff commitments needed to ensure a deal’s “technical close”.
  • Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel or team supported
  • Provides coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen and technical sales skills.
  • Opportunistically pursues additional business development opportunities within customer firms collaborate with sales to ensure these opportunities are effectively covered and advanced.
  • Monitor customer support for technical solutions proposed throughout the sales process and alerts the sales and account teams to potential risk of deal closure.

Requirements

  • Degree in business,  communication or any other related field
  • Strong telecommunication background
  • Good interpersonal, presentation and communication skill
  • Strong Customer service orientation
  • Analytical skills and the abilities to recognize the demands on the side of the client

Skills
Tek Village Pte Ltd
09Jan
RF & Antenna Design Engineer (Product)
Tek Village Pte Ltd   via JobTech

Responsibilities

  • Works deals assigned to the sales team supported prioritizing effort based on maximizing total impact on team productivity and profit or as directed by the sales manager.
  • Proactively scopes the technical solution required to address customer requirements, assess customer’s met and unmet needs and recommends solutions that optimize value for both the customer and the firm
  • Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions as necessary to ensure appropriate support.
  • Coordinates closely with internal sales, sales support and services resources to align solution design with customer’s business requirements.
  • Secures from customer technical staff commitments needed to ensure a deal’s “technical close”.
  • Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel or team supported
  • Provides coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen and technical sales skills.
  • Opportunistically pursues additional business development opportunities within customer firms collaborate with sales to ensure these opportunities are effectively covered and advanced.
  • Monitor customer support for technical solutions proposed throughout the sales process and alerts the sales and account teams to potential risk of deal closure.

Requirements

  • Degree in business,  communication or any other related field
  • Strong telecommunication background
  • Good interpersonal, presentation and communication skill
  • Strong Customer service orientation
  • Analytical skills and the abilities to recognize the demands on the side of the client

Skills
I.DENTAL
11Dec
Customer Service Officer cum Dental Surgery Assistant
I.DENTAL   via JobTech

Responsibilities:

  • To perform reception, registration, administration of patients’ visits, appointment scheduling, collection of payments in a fast paced, dynamic environment
  • To demonstrate care, empathy and professionalism in frontline services to patients
  • Dispensing medication to patients
  • Check and receive delivery dental supplies from vendors
  • To assist the dentists in all forms of dental treatment and look after patient’s comfort during treatment
  • Assisting and directing patients in taking X-Rays
  • Ensures the cleanliness and sterility of dental instruments & equipment
  • Preparation of dental materials for the respective treatment
  • Provide admin support in all aspects of clinic operations and patient care
  • Ad hoc duties as assigned

Requirements:

  • Fast learner and good team player
  • Meticulous and positive attitude to continuous improvement
  • Possess excellent interpersonal & communication skills
  • Patient, understanding and able to display professionalism in handling & receiving patients
  • Experience is preferred but not necessary. On-the-job training will be provided.
  • Interested candidates may send their CVs to us through our career page  http://www.idental.com.sg/careers/ or hr@idental.com.sg
  • Required language(s): English
  • Preferably Non-Executive specialized in Healthcare - Nurse/Medical Support & Assistant or equivalent.

Skills
OPUS KINETIC PTE. LTD.
22Jan
Regional Sales Account Executives
OPUS KINETIC PTE. LTD.   via JobsCentral



Roles & Responsibilities

Manage key accounts

Act as the point of contact for clients

Identify new potential customers

Ensure time requirements are met

Stay up-to-date with new features and product launches

Establish best practices

Generate New leads

Monitor and report on sales performance analytics

Suggest innovative ideas to increase sales and improve customer experience

Regional Role- Asia Pacific, Middle East & Europe

Requirements

Proven work experience as a Sales account executive

Hands on experience with customer service

An ability to gasp    Read more

clients needs and to increase customer engagement

Solid knowledge of CRM software and MS Office (MS Excel in particular)

Understanding of sales performance metrics

Excellent communication and negotiation skills

Analytical and time-management skills

Diploma & Above. Salary commesurates with experience.

High Basic & Good Comm. (highest in the Industry!)

Skills
WLI PTE. LTD.
22Jan
Fashions Inventory Admin
WLI PTE. LTD.   via JobsCentral



Roles & Responsibilities

Provide administrative support for order fulfilment and deliveries

Perform inventory update to ensure timely stock replenishment.

Provide logistic administration support.

Maintain proper documentation and filling of all inventory record

Preparation of invoices and purchase order.

Liaising with internal and external parties

Handle customer enquiries

Requirements

GCE O or N level with interest in admin and logistics in fashions clothing.

Pleasant and friendly disposition with good communication and strong interpersonal skills

Normal hours: 5 days (Normal    Read more

Working Hour) + No OT

Salary: $1200 + ( varies according to experience )

Location: Ubi and Macherpson

Skills
The Advertiser
22Jan
Customer Service
The Advertiser   via JobsCentral



Maintaning professional attitude toward client

Satisfied client to fulfill their needs

Greet client often

Listen intently to what client want

Serve, pour and refill drink

Provide excellent customer service

Skills