Sign in or register for a JobTech account.

Jobs that require knowledge management skill

A-IT Software Services Pte Ltd
01Mar
Senior System Engineer
A-IT Software Services Pte Ltd   via JobTech

Responsibilities:

  • Troubleshoot as level 2/3 issues on Windows laptops, Desktops & Macbook, analyse recurring issue root cuase & create preventive actions
  • Create automated deployment of Windows & Apple Mac  
  • Automate windows client machine deployment using Intune / Windows MDT /
  • Configure enterprise range security tools & techniques – Bitlocker encryption Symantec endpoint protection, Data loss prevention and threat protection tools
  • Design, deploy and manage SCCM infrastructure for pathing, software delivery and compliance
  • Document technical troubleshooting efforts in ticketing system and Knowledge Management Systems
  • Advanced troubleshooting of Office 365 tools & Cisco VPN


Required Skills/Qualifications:

  • Degree in science / technology / engineering
  • Minimum 4 years of IT experience
  • Window 7, Windows 10 advanced administration and troubleshooting skills
  • MCSE with desktop infrastructure / enterprise devices & apps / server infrastructure is an added advantage
  • Configuring and troubleshooting skills for SCCM deployment and infrastructure, Symantec end point protection, Active Directory GPO, Intune and Office 365
  • Scripting skills – DOS Batch, PowerShell, VB script or equivalent
  • Basic knowledge on IIS and SQL server
  • Interpersonal skills with ability to work with heterogeneous teams
     

Skills
United Overseas Bank Ltd (UOB)
21Mar
Officer, Uob Customer Service Officer
United Overseas Bank Ltd (UOB)   via JobsCentral



Join our Award-winning Contact Centre where we keep our customers’ interests at heart, build trust and manage relationships. We drive to deliver customer-focused solutions.

Responsibilities

Ensures highest standard of service delivery to our customers.

Maintains confidentiality of the Bank’s customers and data.

Identifies and handles customer enquires completely and accurately.

Uses customer service and sales skills to optimize the opportunity of each customer contact.

Educates the customer about the Bank’s    Read more

products and services and directs them toward available resources for self-help.

Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.

Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

Uses technology and system tools as directed and within established guidelines.

Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

Keeps abreast with current issues in the banking environment and competitors’ innovations.

Suggests Contact Centre process improvements and participates in Contact Centre initiatives for increased effectiveness.

Requirements

Degree/ Diploma in any discipline

Those without experience are welcome to apply

Experience in Call Centre, Banking or Customer Service environment will be an advantage

Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service

Possess a pleasant voice, excellent communication skills and work etiquette

Possess good command of written and spoken English. Ability to speak Mandarin will be preferred as the CSOs are required to work closely with mandarin speaking customers.

Resourceful, proactive, results-driven, attentive to details and a good team player

Proficient in PC skills including MS Office applications

Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations

Skills
Ministry of National Development
21Mar
Assistant Director/ Manager of Knowledge Management & Corporate Services
Ministry of National Development   via Careers@Gov



RESPONSIBILITIES

As Assistant Director/ Manager of Knowledge Management & Corporate Services, you will be part of the team that drives Knowledge Management initiatives and ensures the smooth running of corporate services in MND. You and your team will be required to:-

Capture, retain and share institutional knowledge of the MND Family through the execution of Knowledge Management initiatives e.g. Oral History Interviews; City Archive Project

Review and refine MND’s records management,    Read more

data administration and corporate administration policies

Drive the adoption of good records management practices in the Ministry

Identify and implement process improvement and eRegistry enhancement initiatives

Coordinate the Ministry's response to Parliamentary Questions and other parliamentary-related support

Organize briefings and site visits for relevant stakeholders to broaden understanding of MND's work

Assist in the organization of Ministry-level events

REQUIREMENTS

Qualifications in Information Management, History, Social Sciences, or other related disciplines.

At least 2 years of working experience. A background in knowledge management and familiarity with corporate service functions is preferred.

Able to work independently and as a team player who can organise and marshal resources for project management and execution.

Excellent writing, communications, and presentation skills.

Proficiency in data analysis and visual communications.

Experience with using video production equipment and editing software is an advantage.

Skills
Infinite Computer Solutions Pte. Ltd.
21Mar
Senior System Engineer
Infinite Computer Solutions Pte. Ltd.   via JobsCentral



Responsibilities:

Troubleshoot as level 2/3 issues on Windows laptops, Desktops & Macbook, analyse recurring issue root cuase & create preventive actions

Create automated deployment of Windows & Apple Mac

Automate windows client machine deployment using Intune / Windows MDT /

Configure enterprise range security tools & techniques – Bitlocker encryption Symantec endpoint protection, Data loss prevention and threat protection tools

Design, deploy and manage SCCM infrastructure for pathing, software delivery    Read more

and compliance

Document technical troubleshooting efforts in ticketing system and Knowledge Management Systems

Advanced troubleshooting of Office 365 tools & Cisco VPN

Required Skills/Qualifications:

Degree in science / technology / engineering

Minimum 4 years of IT experience

Window 7, Windows 10 advanced administration and troubleshooting skills

MCSE with desktop infrastructure / enterprise devices & apps / server infrastructure is an added advantage

Configuring and troubleshooting skills for SCCM deployment and infrastructure, Symantec end point protection, Active Directory GPO, Intune and Office 365

Scripting skills – DOS Batch, PowerShell, VB script or equivalent

Basic knowledge on IIS and SQL server

Interpersonal skills with ability to work with heterogeneous teams.

EA License No. - 14C6941

Skills
Monetary Authority of Singapore
20Mar
[MAS] Knowledge Manager
Monetary Authority of Singapore   via Careers@Gov



JOB DESCRIPTION

MAS is undertaking a holistic review and upgrade of its knowledge management system, with the objective of ensuring that important information is easily captured, filed, stored and retrieved. Components of the KM system extend beyond technology to encompass broader aspects related to policy, people and governance. In the first phase of MAS’ KM efforts, we are working together with external consultants to develop and leverage    Read more

on an enterprise-wide taxonomy that will enable easier filing and retrieval of documents.

MAS is looking for a Knowledge Manager/Content Specialist to be part of an internal workgroup driving these efforts. Specific job roles include:

i. Helping to facilitate knowledge audits with departments across the organisationii. Reviewing existing information design (folder structures, search logs, local taxonomies across applications) as part of developing/updating the enterprise-wide taxonomyiii. Proposing and designing new content types and templatesiv. Working with content owners to come up with exemplars that can serve as standardsv. Providing content and document management training for staff; supporting users through education and awarenessvi. Working with department representatives to implement and maintain governance guidelines

JOB REQUIREMENTS

Analytical, organised and meticulous; good interpersonal and communication skills

Strong user-oriented design thinking; ability to quickly understand information needs underpinning MAS’ key functions

Prior experience in information organisation

Domain knowledge in economics, financial and central banking topics is preferred

Technical expertise with SharePoint managed metadata and search & reports is a plus

Skills
National University of Singapore
20Mar
Temporary Administrative Assistant
National University of Singapore   via JobsCentral



Roles & Responsibilities

To assist the CIL Nuclear Law and Policy team with tasks associated with:

the May 2019 workshop for Singapore Government officials on transboundary consultations on the issues of siting and a State’s decision to embark on a nuclear power programme;

revising and finalising the nuclear liability law and policy report (following agencies’ comments);

revising and finalising text, map of regional bodies and ASEAN instruments and table of treaty participation    Read more

associated with the ASEAN nuclear governance framework;

putting together CIL’s research proposal for the next phase of nuclear research in Singapore;

putting together presentations on findings from Phase 1;

NRF reporting for extension period;

knowledge management for know-how accumulated in the last 3 years; and

day-to-day support.

Requirements

Good written, communication and organisational skills.

Experience with Microsoft applications and knowledge management programmes (EndNote) is desirable.

Able to work independently and in a team.

Able to handle multiple priorities and adapt to a changing environment.

Willingness to learn.

Previous administrative experience desirable.

Skills
Ministry of National Development
20Mar
Data Specialist
Ministry of National Development   via Careers@Gov



Responsibilities

You will be part of a dynamic, multi-disciplinary team that will be actively involved in conceptualising qualitative and quantitative research studies at the Ministry of National Development (MND).

You will be responsible for the management of the MND Business Analytic System (BAS) which is a primary data warehouse and platform for meeting the organisation’s data needs. You will take up the database administrator roles, facilitate data transfers with other    Read more

data agencies, build knowledge base on the BAS datasets, update and implement data governance guidelines and monitor user access and activity.

In the course of your work, you may work with fellow research colleagues in data analytic projects and identify and address data issues. You will also help to enhance the BAS over time through longer-term strategic reviews, and introducing and equipping the team with new technology, applications and software required for our research work. You will work closely with colleagues, stakeholders and commercial vendors in your role as a data specialist. The specific roles are listed below:

Manage MND’s data warehouse to ensure that data residing within is suitable for research and management reporting purposes

Develop strong knowledge of existing data architecture, to review and upgrade the data architecture where necessary

Consolidate and provide guidance to users on the business rules of data during preparation, analysis and interpretation

Work closely with data administrators to facilitate data sharing arrangements between MND and other agencies

Manage user access rights and monitor activity – create and disable accounts, monthly checking of user access logs

Maintain a high standard of data governance that is in line with the regulations and standards set at the whole of government level

Knowledge management and retention on BAS related matters

Prepare and update data visualisation dashboards

Assist researchers with the preparation of statistics, reports and presentation slides

Assist with GIS-related data preparation and analysis involving the use of geospatial data and software such as ArcGIS.

Requirements

Qualifications and/or relevant experience in data management and analytics:Computer Science, Data Science/Analytics, or related disciplines

Experience in handling large datasets (e.g. merging data, transforming data), software programming, data analytics, visual analytics (e.g. creating dashboards), use of GIS, and sense-making of both structured and unstructured data

Deep knowledge in SQL, Informatica, SAS, R, Python and/or Tableau

Excellent communication and engagement skills

Relevant work experience in similar roles would be preferred.

Skills
Attorney-General\'s Chambers
19Mar
Senior Assistant Director / Assistant Director (Knowledge Management, Legal), AGC Academy
Attorney-General\'s Chambers   via Careers@Gov



Responsibilities

This is a part-time (50% work-week) vacancy to complement the work of another part-time knowledge lawyer.

There are two main aspects to the job: Legal and Administrative/Managerial.

Legal

Provide inputs on central KM’s policies for AGC and regularly review and consider refinements.

Scan horizons for legal developments of importance to AGC and prepare short digests of local and overseas cases on regular basis.

Organise, tag (with topic and legislation tags), and if necessary    Read more

edit/ summarise/redact/update knowledge documents (eg. legal opinions and precedents) for AGC legal divisions.Assist to deconflict differences in opinion by providing balanced recommendations to AGC Senior Management. Can expect exposure to wide range of laws and legal issues across the AGC Divisions.

Organise, collate and maintain core sets of knowledge materials (practice guides, template charges, standard contracts, etc) for AGC legal divisions,

Expected to liaise with AGC domain experts for updates to knowledge compilations such as charge templates, quickpacks, frequently occurring legal issues, sentencing benchmarks, litigation checklists, words and phrases judicially defined, statutory interpretation principles.

Manage AGC’s existing collection of legal opinions, forms, precedents and research materials.

Ongoing review of collated material for KM significance/value.

Study, and consider each piece of collated material (outgoing legal advice, draft agreements, internal memos etc) for long-term KM value.

Administrative/Managerial

Supervise the existing library services provider (an outsourced contractor) in library operations, including acquisitions of new books and other online information resources.

Assist in planning and implementing organisation change to improve knowledge capture, sharing and collaboration including the following:

Develop and implement communication plans to the whole of AGC; and

Provide training and conduct briefings on AGC’s KM policies and the use of KM resources in AGC (eg. the Intranet; the Cross-Divisional Libraries) including during induction programmes.

Lead in building KM networks beyond AGC, including:

Share AGC’s KM experience with other organisations;

Conduct briefings on AGC KM for Legal Branch users and external visitors; and

Engage other organisations (including international and local law firms and others) for exchanges on KM best practices.

Assist in analysing statistics for KM reporting metrics and identify trends/anomalies.

Assist in any other AGC Academy tasks from time to time as required.

Requirements

Possess a degree in Law, with at least 3-5 years of relevant legal experience in a legal context. Experience in knowledge management would be an advantage but not essential as on the job training will be provided.

Possess adequate level of legal knowledge to devise practical and workable solutions in a specialised legal context

Possess basic IT knowledge from user perspective (Microsoft Office and familiarity with Sharepoint is an advantage) and willing to learn new IT skills and KM tools.

Good interpersonal and strong oral and written communications skills

Skills
United Overseas Bank Ltd (UOB)
19Mar
Ed, Head Of Workplace Technology, Sis
United Overseas Bank Ltd (UOB)   via JobsCentral



Responsbilities:

Champions digital workplace initiatives that support UOB's digital business transformation, enabling its participation in the digital economy.

Works with the GTO leadership, GHR leadership, Head of CRES, IT and business leaders to establish the digital workplace vision. The digital workplace leader ensures its ongoing visibility and awareness through a well-orchestrated communications plan.

Organizes and leads a digital workplace steering committee, which will plan and govern digital workplace    Read more

initiatives in specific business areas and across the organization; and which will share best practices and review program progress.

Works closely with the steering committee's HR member to understand employees' current challenges and experience, new roles and responsibilities, demographic changes in the workforce, globalization initiatives, changes in organizational structure, and hiring and skills requirements. Incorporates this knowledge into digital workplace planning.

Works closely with the steering committee's facilities management member to create a physical workspace design that complements its virtual design. Today's workforce desires a work environment that is flexible, intelligent and connected.

Develops feedback relationships to identify and clarify the consumer technology trends already present in the workplace and those that should be brought into the workplace. Establishes a methodology for consistent implementation services, such as procurement, provisioning, deployment, training and promotion.

Identifies new kinds, types and sources of 'consumer-like' services to drive business innovation throughout the organization. Defines processes for the effective, integrated introduction of new digital workplace assets.

Leads the development, publication and maintenance of the corporate digital workplace architecture, as well as the roadmap for its future development, that matches and supports business needs.

Develops metrics that allow the organization to gauge the success of its digital workplace investments. Ensures that this data is collected, analyzed, tracked, communicated using performance scorecards, and acted upon.

Becomes a visible industry thought leader on digital workplace concepts, to enhance the overall reputation of the company and attract top talent.

Develops financial models that track digital workplace investments and operating costs.

Additionally, as the leader of workplace technologies, he/ she leads engineering of workplace services that would including but not limited to:

Operating System, end user security and management services.

Software Productivity (such as Microsoft Office) services,

Mobility services (Mobile apps, MDM, MAM etc.)

Messaging and collaboration services (email, Sharepoint, Content based collaboration technologies etc.).

Real Time Collaboration (Lync, Skype for Business, IP Telephony, AV conferencing etc.).

Requirements:

18 or more years of work experience, preferably in IT management.

Five or more years of progressive leadership experience in leading cross-functional teams and enterprisewide programs, operating and influencing effectively across the organization and within complex contexts.

Experience in designing strategic metrics and scorecards.

Strategy or management consulting experience desirable.

Strong interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals.

Empathy for and identification with the leaders and employees in the organization affected by changes in the digital workplace.

Demonstrated leadership. A proven track record of successfully leading complex, multidisciplinary talent teams in new endeavors and delivering solutions.

Strategic technology planning experience. Experience in strategic technology planning and execution, as well as policy development and maintenance.

Seriousness or presence ('gravitas') to develop a digital workplace program, as well as to sell and embed it in all levels of the business.

Excellent oral and written communication skills. These skills will be used to explain digital concepts and technologies to business leaders, and business concepts to technologists; and to sell ideas and processes internally at all levels, including the board and investors.

Effective leadership skills. These include team building, consensus building, the ability to balance team and individual responsibilities and achieving goals through others not directly under the leader's supervision, by working ethically and with integrity.

Demonstrated knowledge of employee-facing services such as personal and group productivity tools, data discovery, intranets, knowledge management, social networks and technology support.

Digital dexterity with consumer gadgets, apps and other technology services, along with the vision to see how they can improve employee agility and engagement.

Skills
JPMORGAN CHASE BANK, N.A.
18Mar
Machine Learning Engineer - Transaction Monitoring, Associate
JPMORGAN CHASE BANK, N.A.   via JobsCentral



Roles & Responsibilities

Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to    Read more

meet and exceed our evolving technology needs, as well as our technology controls agenda.

As a member of our Software Engineering Group you will dive head-first into creating innovative solutions that advance businesses and careers. You’ll join an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. You’ll be tasked with keeping the team and other key stakeholders up to speed on the progress of what’s being developed. Coming in with an understanding of the importance of end-to-end software development-such as Agile frameworks-is key. And best of all, you’ll be working with and sharing ideas, information and innovation with our global team of technologists from all over the world.

Requirements

Requirements:

Degree in Mathematics, Statistics, Decision Sciences, Quantitative Methods and Modeling, Econometrics, Knowledge Management with a solid background in statistics.

Experience working with Large datasets in Hadoop, spark environments

Fluency with Python/ R and applying them to business decisions

Strong working knowledge of machine learning and statistical techniques and applying to real world problems.

Experience with a large banking institution or large institution processing and analyzing data. Experience with Compliance/ Financial Crimes domain will be of advantage

Good communication skills and strong Team player

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

We strongly encourage all applicants to apply via our careers website where you are able join our Talent Network to receive customized vacancy notifications and ensure that your details are accessible by our global recruiting team - www.jpmorganchase.com/careers.

 

A quick link to this particular job posting can be found in this URL: http://jobs.jpmorganchase.com/ListJobs/ByKeyword/190015896/

Please note that only short-listed candidates will be notified. We thank you for your interest and wish you all the best in your career.

Yours Sincerely,

Human Resources

JPMorgan

Skills