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Jobs that require operational effectiveness skill

PrimeStaff Management Services Pte Ltd
18Mar
Engineering Manager (Ios / Android)
PrimeStaff Management Services Pte Ltd   via Monster

Responsibilities:

Define market-disruptive strategies and plans for your team.

Lead and secure your team on-time delivery.

Establish effective, agile ways of working, unlock collaboration, spot and remove impediments, contribute code.

Guide team towards technical and operational excellence.

Provide your team with strategic technical direction, review and contribute designs, support setting and delivering on team SLAs.

Attract, interview and recruit the future talents of your team.Requirement:

Minimum 7 years of software development experience (mobile    Read more

platforms development is a major plus)

3 years of engineering management and leadership experience, with a track record of building and growing high performing software engineering teams.

Solid programming skills in Swift, Kotlin, Go or similar.

Proven ability to understand and design complex software systems and APIs.

Experience planning and running projects, paired with the ability to know when to shift priorities amid a rapidly changing business environment.

Strong communication, interpersonal and stakeholder management skills.

EAP No.: R1766065

EA Licence No.: 95C5411

Skills
The Advertiser
17Mar
Senior Recruitment Manager
The Advertiser   via JobsCentral



Roles & ResponsibilitiesThe Head (Talent Management) establishes the overall talent management strategy and framework to identify the right talent and drive organisational success. He/She develops career development frameworks and programmes to provide fulfilling career opportunities foremployees. He/She works with senior business stakeholders to develop succession plans for business-critical roles in the organisation.

He/She establishes the policies and guidelines for retirement and exit. He/She also reviews the business impact of    Read more

redundancy, retirement and exit decisions. He/She advises senior business leaders in managing and communicating sensitive talent decisions. As a department head, he/she sets the direction and goals for the team. He/She incorporates Skills Frameworks across the organisation's talent management plans.

He/She is a forward-thinking and influential leader who is able to use knowledge from various sources to make decisions and address multi-faceted issues. He/She has the desire to motivate employees and develop talent capabilities. He/She shows diplomacy when interacting with stakeholders at various levels.

Requirements~ Advise business leaders on exiting employees in a professional manner, taking into account organisational needs and legal obligations

~ Advise on labor policies, employment legislation and their applications to senior business leaders to facilitate their understanding of compliance requirements

~ Advocate diversity and inclusion campaigns to raise awareness and foster an inclusive employment culture

~ Align objectives and goals with internal stakeholders beyond the team and external stakeholders to yield mutual benefits

~ Align talent management programmes with Skills Framework components

~ Approve recommendations on changes to the function's operations and the required resources

~ Approve workflow improvement solutions and recommendations for the Talent Management function

~ Assess the current capabilities of talents versus the capabilities required for the future to provide insights on potential gaps, and recommend ways to address the gaps through a talent management programme

~ Assess the extent of in-house HR analytics capability and engage with external providers of benchmarking analytics services to supplement identified gaps

~ Champion HR activities with a global mindset while being aware of local culture sensitivities and needs

~ Communicate an understanding of the business environment in order to view problems and requests in the context of the long term goals and objectives

~ Communicate HR and business strategies using clear language that engages others in the view of the future

~ Conduct a diagnosis of HR function effectiveness in addressing the current and future needs of the business and the people

~ Construct robust and comprehensive succession plans, taking into account current and future business plans to build talent and leadership pipeline that is sufficient for business continuity

~ Create high impact, consistent and accurate messaging using appropriate tools to drive engagement, aligned with the organisation-wide communications strategy

~ Demonstrate situational awareness in managing individual and group communications regarding employee exits

~ Design a target operating model for HR by analysing the merits of different service delivery structure and system architecture, as well as by assessing costs and benefits of adopting HR technology solutions

~ Design career development framework and programmes with reference to relevant Skills Framework that applies to organisation's workforce

~ Develop a service management framework, incorporating service quality standards, service level agreements, and service excellence metrics

~ Develop a strategic talent management framework to identify talent profile, develop key talent and retain the right talent to meet the current and future organisation needs

~ Develop and drive re-employment strategies and policies to enable re-employment of employees beyond their retirement age

~ Develop career development strategies that build a strong local core of people to address the organisation's current and future business needs

~ Develop guiding principles with business leaders to advise on business critical positions for succession planning that would meet current and future business needs

~ Develop/Establish a business case for alternate HR policies to minimise the impact of redundancies due to business restructuring, including process or job re-design, training or re-skilling and redeployment

~ Employ negotiation and conflict management skills to help different parties achieve their desired outcomes

~ Enable business leaders to coach and mentor talent

~ Engage with business leaders to seek clarity on business strategy and coach business leaders to steer career goals and aspirations of the workforce towards greater alignment with the current and future business needs

~ Engage with senior business leaders to evaluate the ongoing viability of the succession plans

~ Establish long-term objectives for the Talent Management function that align with the strategy of the organisation

~ Establish organisation-wide career development framework, policy and programmes as a key component of employee value proposition

~ Establish relationships with senior leaders to build trust and understand their needs

~ Establish the operating and resourcing structure for the function to support the organisation's objectives

~ Evaluate the business impact of redundancy on the organisation to ensure redundancy-related enterprise risks are considered and addressed

~ Evaluate the business impact of retirement on the organisation to ensure enterprise-related enterprise risks are considered and addressed

~ Formulate succession plans with reference to relevant Skills Framework that applies to organisation's workforce

~ Identify opportunities to raise the corporate branding and profile around diversity and inclusion through communications with internal and external stakeholders

~ Lead HR transformation programmes, incorporating changes in strategy, structure, people, process and systems, to achieve HR technology, service and operational excellence

~ Lead team to translate business strategy into annual performance goals and departmental objectives

~ Look across a series of data and anticipate implications of business activity on HR practices

~ Manage budget for the function's activities and allocate to different teams and projects

~ Manage organisation redundancy and severance programmes that are in accordance with organisation policies, relevant employment laws and regulations, as well as industry practices

~ Manage resistance, objections and conflicts during conversations in a firm, respectful and empathetic manner

~ Map business-critical roles of the business leadership and pivotal positions of operational management to assess the organisation's vulnerabilities

~ Mentor senior level talent to identify their drivers of engagement, monitor their engagement level and make formal and informal efforts to retain talent

~ Monitor and evaluate the costs and effectiveness of career development programmes against people engagement level and turnover rate and develop continuous improvement actions

~ Perform market sensing by obtaining and maintaining knowledge of competitive practices within relevant labour markets such as industry, local, and professional competitors

~ Perform trend analysis by understanding the competitive environment in which the business interacts

~ Provide coaching and guidance to managers

~ Provide resources to advise senior leaders to determine the appropriate course of action in people related matters

~ Recommend HR policies, practices or strategies that competitively position organisation as an employer of choice

~ Recommend HR strategies as a result of workforce implications of business strategy and ensure that workforce requirements are fulfilled and both business and employees interests are maintained

~ Review and develop future-ready Human Resource policies and strategies, referencing local and global HR trends and best practices, taking into consideration context, economic outlook and available support to meet business needs

~ Review employee data handling practices and processes to ensure compliance with employee data protection policy and ethical guidelines to ensure privacy of confidential employee data

~ Review HR processes impacting workplace legislation to ensure controls are in place to prevent regulatory breaches

~ Support senior leaders to communicate redundancy decisions, concerns and options to affected individuals and business leaders in a professional and delicate manner

~ Translate retirement policy into operational framework and processes, keeping in view legal requirements, organisational needs and the well-being of retiring employees to instill a positive association with the organisation upon retirement

~ Understand organisational and individual challenges, help the senior leaders to define the problem and identify root cause of the people related issues

~ Understand the business strategy and determine its implications on the workforce

Skills
United Overseas Bank Ltd (UOB)
17Mar
Head, Customer Experience And Digital, Business Banking Singapore
United Overseas Bank Ltd (UOB)   via JobsCentral



About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over    Read more

this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Business Banking

We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.

Job Responsibilities

Leading the Singapore Customer Experience and Digital Team to work with customer experience and technology leadership across the organization to define an ambitious and differentiating approach to customer experience and engagement with SMEs, using tech to help drive ease of banking with UOB.

Leverage on mobile applications and new technologies to build an effective ‘segment-of-one’ continuous engagement with customers, allowing customers a ‘single/consistent point of contact access’ and build overall better customer satisfaction

Design ‘new economy’ workflow, collaboration / co-creation and facilitation of workshops among stakeholders to achieve .

Analyse and synthesize research findings to develop valuable insights for follow-up actions.

Maintain keen awareness of industry trends and emerging players

Role Responsibility:

Strategy & Planning

Ability to garner customer insights to prioritize action plan

Ability to utilize digital platforms or digitization to lift customer experience.

Ability to roadmap the deliverables from MVP to post MVP phases.

Work closely with local compliance and legal to understand regulatory framework.

Project Management & Execution

Customer journey mapping to get an end-to-end, holistic and omni-channel view. Strong process mapping/ re-engineering skills. Good understanding of L1, L2 and L3 process mapping.

Manage multi-stakeholders and influence all to deliver the outcome

Strong implementation skills including project management, testing and problem resolution.

Monitor user inputs and feedback. Refine and modify journey.

Job Requirements

Requirements:

Bachelor Degree (preferably a degree in business studies, finance or IT)

Experience in managing a team

10 years relevant product management experience in the banking industry

Experience in retail, commercial banking preferred

Be a part of UOB Family

Apply now and make a difference.

Skills
United Overseas Bank Ltd (UOB)
17Mar
Vp, Data Analyst, Enterprise Data Governance, Data Management Office
United Overseas Bank Ltd (UOB)   via JobsCentral



About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over    Read more

this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Data Management Office and Big Data Analytics function answers the demand for quality and credible data across the Group.

Data Management Office

We govern the use of data across the Group and provide guidance for data management and usage. This optimises the value of data to enable smarter, faster and more accurate decision-making as well as improve operational efficiency. Above all, we ensure adherence to all data governance standards as determined by regulators.

Big Data Analytics

We are a centralised analytics function that supports Group-wide business units and their analytical needs. We aim to establish ourselves as an analytics centre of excellence and drive analytics adoption and the utilisation of new big data technology across the Group. Our key areas of service range from business intelligence, strategic analytics to data science.

Job Responsibilities

As the subject matter expert to provide advisory on Data Governance directives, standards and data management functionalities, e.g.Data Quality, Enterprise Business Glossary and Master Data Management

Design the approach and project manage the data governance and stewardship implementation to ensure high effectiveness and adoption across the Group

Monitor the regulatory landscape across different jurisdiction where the Bank operates and identify data governance/management compliance obligations. Develop/drive initiatives to address the compliance requirements.

Perform investigation on data incidents and propose remedial actions to mitigate the risk of non-compliance.

Build and sustain strong collaborative relationship with business stakeholders, Group Technology and Operations to enable effective management of data asset.

Member of secretariat for Data Management Working Group (DMWG), a 3th tier corporate governance committee of the Bank.

Job Requirements

Degree in Business Computing or related disciplines with at least 5 years of working experience in banking industry

At least 2 years’ experience in data governance or related GRC (Governance/Risk/Compliance) e.g. establishing standards and procedures, data stewards

Strong interpersonal skills with excellent presentation and written communication skills and ability to translate ideas, approaches and actions into presentation materials

Demonstrate knowledge of Data Governance and data quality methodologies and practices, preferably with experience in governance tools (MDM, data quality, metadata, etc.)

Experience in project management and possess good facilitation skills with the ability to manage different stakeholders across the Bank and multitask across multiple initiatives

Possess good analytical skills and keen interest in process enhancement and operation efficiency, preferably with certification on productivity/process improvement, e.g. Six Sigma

Familiar with general data architecture concept, including data warehouse and big data technology

Be a part of UOB Family

Apply now and make a difference.

Skills
United Overseas Bank Ltd (UOB)
16Mar
First Vice President, Customer Experience And Digital
United Overseas Bank Ltd (UOB)   via JobsCentral



About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over    Read more

this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Business Banking

We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.

Job Responsibilities

Working with customer experience and technology leadership across the organization to define an ambitious and differentiating approach to customer experience and engagement with SMEs, using tech to help drive ease of banking with UOB.

Leverage on mobile applications and new technologies to build an effective ‘segment-of-one’ continuous engagement with customers, allowing customers a ‘single/consistent point of contact access’ and build overall better customer satisfaction

Design ‘new economy’ workflow, collaboration / co-creation and facilitation of workshops among stakeholders to achieve .

Analyse and synthesize research findings to develop valuable insights for follow-up actions.

Maintain keen awareness of industry trends and emerging players

Role Responsibility:

Strategy & Planning

Ability to garner customer insights to prioritize action plan

Ability to utilize digital platforms or digitization to lift customer experience.

Ability to roadmap the deliverables from MVP to post MVP phases.

Work closely with local compliance and legal to understand regulatory framework.

Project Management & Execution

Customer journey mapping to get an end-to-end, holistic and omni-channel view. Strong process mapping/ re-engineering skills. Good understanding of L1, L2 and L3 process mapping.

Manage multi-stakeholders and influence all to deliver the outcome

Strong implementation skills including project management, testing and problem resolution.

Monitor user inputs and feedback. Refine and modify journey.

Job Requirements

Bachelor Degree (preferably a degree in business studies, finance or IT)

8-9 years relevant product management experience in the banking industry

Experience in retail, commercial banking preferred

Be a part of UOB Family

Apply now and make a difference.

Skills
Success Human Resource Centre Pte Ltd
16Mar
Temp Executive, Accounts Payable (Boon Lay/ 3 Months/ 5 Days)
Success Human Resource Centre Pte Ltd   via JobsCentral



Responsibilities

Service Delivery

Manage and ensure accurate, complete and timely disbursements. Tasks include:

Review invoices and check payment requests.

For accounts payable, tasks include:

Verify transactions comply with financial policies and procedures.

Data entry of documents such as vendor payments, contract for service, telecom bills, purchasing cards, telegraphic transfer, reimbursement, library invoice, part-time tutors and examiners, advance payments and honorariums).

Perform 2-way match (PO).

Ensure payment requests have appropriate approvals and comply    Read more

with the university policy.

Perform timely and proper posting of payments and journals into system.

Prepare batches of payment vouchers for expense entries

Perform bank reconciliation such as TT advices, Purchasing cards, telephone and utilities bills and credit card charges.

Check and liaise with Schools / Departments on accruals.

Liaise with procurement team if there are PO variations to resolve differences between invoice and PO amount.

To post TT advices received from Office of Finance into SAP.

Provide transactional and administrative support to ensure, accurate, effective and efficient Procure & Pay System (P2P) operations.

Carryout out sorting and scanning of vendor invoices tasks that that are related to the actual efficient maintenance and processing of the University’s account payable transactions

Additional Admin Duties

Sort documents and invoices received in AP

Liaise with internal and external customers on collection of uncrossed cheques.

Sort and dispatch out cheques issued and received from Office of Finance to local/overseas vendors

Resolve payment discrepancies related to payment processing and escalate to Account Payable Supervisor/Lead if necessary.

Operational Excellence

Ensure quality and accurate delivery of services within agreed KPIs and SLAs.

Ensure adherence to guidelines and policies set by Office of Finance (FIN).

Relationship Management/Customer Relations

Cooperate and build positive relationships with peers and supervisors to ensure process efficiency and consistency.

Provide internal and external audit support.

Resolve supplier inquiries on invoices related to AP processing. If unable to resolve, escalate issues to Accounts Payable Lead.

Resolve reimbursement related inquiries with Support Staff and requestor. Escalate issue to Accounts Payable Lead when necessary.

Communicate with vendors and other service providers to resolve queries / address requests and concerns.

Duration:

3 Months contract (Subject to extension / renewal)

Salary:

Up to $2,800 (Depends on experience)

Location:

Boon Lay (Tertiary Institution)

Working Hours:

Mon-Thurs: 8.30am-5.45pm

Fri: 8.30am-5.15pm

Requirements

Recognized Diploma/Degree in Accountancy or equivalent

Knowledge of SAP financial system

Good knowledge of Microsoft office applications

Good team player

Independent

Meticulous

Good interpersonal and communication skills

Reliable and dependable

Ability to work under pressure

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[Click Here to Email Your Resume] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,

#06-23/29 Singapore 228149

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Skills
United Overseas Bank Ltd (UOB)
16Mar
Vice President, Customer Experience And Digital
United Overseas Bank Ltd (UOB)   via JobsCentral



About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over    Read more

this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Business Banking

We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.

Job Responsibilities

Working with customer experience and technology leadership across the organization to define an ambitious and differentiating approach to customer experience and engagement with SMEs, using tech to help drive ease of banking with UOB.

Leverage on mobile applications and new technologies to build an effective ‘segment-of-one’ continuous engagement with customers, allowing customers a ‘single/consistent point of contact access’ and build overall better customer satisfaction

Design ‘new economy’ workflow, collaboration / co-creation and facilitation of workshops among stakeholders to achieve .

Analyse and synthesize research findings to develop valuable insights for follow-up actions.

Maintain keen awareness of industry trends and emerging players

Strategy & Planning

Ability to garner customer insights to prioritize action plan

Ability to utilize digital platforms or digitization to lift customer experience.

Ability to roadmap the deliverables from MVP to post MVP phases.

Work closely with local compliance and legal to understand regulatory framework.

Project Management & Execution

Customer journey mapping to get an end-to-end, holistic and omni-channel view. Strong process mapping/ re-engineering skills. Good understanding of L1, L2 and L3 process mapping.

Manage multi-stakeholders and influence all to deliver the outcome

Strong implementation skills including project management, testing and problem resolution.

Monitor user inputs and feedback. Refine and modify journey.

Job Requirements

Bachelor Degree (preferably a degree in business studies, finance or IT)

8-9 years relevant product management experience in the banking industry

Experience in retail, commercial banking preferred

Be a part of UOB Family

Apply now and make a difference.

Skills
Jurong Health Services
16Mar
Triage Specialist
Jurong Health Services   via Jurong Health Services



Job Description

Your role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. You will assess and evaluate customer's health concerns telephone, fax, emails and other modes of communications. You will perform all required administrative tasks/checks to ensure optimal operational status of Contact Centre pre and post operations. You will also need to be knowledgeable and proficient in handling general enquiries and    Read more

appointments for all clinical services and disciplines. The Challenges The incumbent shall be responsible to:

Ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services

Assess and evaluate customer's health concerns telephone, fax, emails and other modes of communications

Perform all required administrative tasks/checks to ensure optimal operational status of Contact Centre pre and post operations

Handle general enquiries and appointments for all clinical services and disciplines


Job Requirements

The Requirements

Minimum Diploma in Nursing

Preferably with 1 year of working experience in Emergency department, ambulatory care or telephone consultation

Ability to communicate fluently in English and a Second Language

Knowledge of dialects will be an advantage

Knowledge of Basic Microsoft Word

Skills
Recruit Express Pte Ltd
16Mar
Contract Lean Manager / Operational Excellence (Up To $10,000 / Pharma Mnc) Hjo
Recruit Express Pte Ltd   via JobsCentral



Job Description

Leading, coaching and executing the Six Sigma or Lean Projects at the site

Execute IMEx Ecosystems or Continuous Improvement (CI) Journey Assessment projects and develop action plans

Work with site functions to prioritize and monitor projects procesess

Develop, track and report Site X-Matrix, Balanced Scorecard (BSC) and OpEx Metrics performance

Engage & work with the stakeholders to identify and execute improvement projects

Promote Good Practices and sharing    Read more

knowledge across the site and within the PGS network in order to benefit from organizational learning

Keep abreast of latest OpEx/ Lean developments to continuously improve and incorporate relevant topics into the OpEx trainings

Requirements:

Min Bachelor degree in Engineering, Science or related discipline

At least 6 to 8 years of experience in developing and successfully driving Lean & Operational Excellence practices

Highly preferred in an pharmaceutical industry or in a Lean manufacturing environment with extensive hands on experience

Preferably Green Belt or Black Belt certified with proven ability in application of Lean Six Sigma methods and tools

Demonstrated passion for Lean and Continuous Improvement

Prefer someone who can start immediately

1 year Contract, conversion possible

ALL Interested applicants, please send in your resume to:

[Click Here to Email Your Resume]

or call Jenalyn at 6736 3280 for a short discussion.

Jenalyn Ooi Huai Sian (R1765551)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

EA License No: Recruit Express Singapore

Skills
Facebook
15Mar
Work Force Management - Forecasting Specialist
Facebook   via Facebook

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

RESPONSIBILITIES

Develop, administer and maintain forecasts and capacity plans at various levels, including volume, AHT, workload, shrinkage, and other staffing elements.

Maintain long-range forecasts, short-term interval scheduling forecasts, and tactical weekly guidance.

Analyze trends and provide input on improving metrics including service levels, adherence, forecast versus actual variances, review times and occupancy.

Ensure optimization of forecast accuracy at all levels through reporting and analysis of deviations.

Support our high-performing Community Operations Team through understanding operational metrics and optimizing the community experience.

Be an advocate and ambassador for WFM enablement of operational excellence.

Work with our internal and external partners, ensuring our support centers operate in the most efficient manner possible while creating a foundation through forecasts that protects our business and enables operational excellence.

Develop, prepare and distribute reports using internal reporting via SQL and other data management methods.

Share your expertise in Facebook’s Workforce Management solution, as well as the associated process governance and other supportive responsibilities in order to guide and develop Operations, and train other team members.

MINIMUM QUALIFICATIONS

4+ years of experience in workforce management and/or back-office operations management.

3+ years of experience developing forecasts and staff plans with Aspect Workforce Management.

Experience gathering unstructured data to produce insights and reporting using Excel.

Problem solving and analytical experience.

Experience communicating to various levels within an organization.

Skills