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Jobs that require root cause analysis skill

Tek Village Pte Ltd
09Jan
Supplier Quality Engineer
Tek Village Pte Ltd   via JobTech

Responsibilities

  • Provides SQM support and independently produces and Completes Supplier Quality Engineering related activities (e.g. Problem-solving and failure/root cause analysis activities) and documentation
  • Manage close partnership with suppliers and contract manufacturers to promote ease of work collaboration, quality control process improvement and generate/ implement cost reduction initiatives.
  • Ensure raw materials, components and products from suppliers/ contract manufacturers are delivered according to Company specifications and quality requirements.
  • Execute NCMR & SCAR management effectively and with timely closure.
  • Drive quality and compliance development and /or improvement at suppliers when necessary.
  • Manage and maintain registries for Supplier Quality Metrics such as Non Conformance Material Return (NCMR), Supplier Corrective Action Request (SCAR) and Corrective Action and Preventive Action (CAPA).
  • Participate in the assessment and selection of supplier of key commodities through conducting Supplier Qualification Audit.
  • Maintain data integrity between company NCMR records and Contract manufacturer MRB records
  • Execute First Article Inspection (FAI) management together with Designers to establish the FAI reports to support quality control purposes with the use of appropriate measurement equipments.
  • Execute IQC management of all incoming parts from a supplier with reference to FAI reports to ensure all parts are meeting specifications.
  • Maintain all the finished product information in the Master Excel Database for full record traceability.
  • Execute OQC and SI Management over final product quality to ensure all finished products are inspected to be fully in compliance with the full product specification and quality requirement to be approved for shipment (Dua Quality Gate Approach)
  • Perform Source Inspection (SI) by Out-of-Box sampling inspection methods
  • Collect CM Factories production test and OQA for statistical study to review and analyses the trend of yield performance and take appropriate action for improvements.

Requirements

  • Candidate must possess at least a Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronics/Communication/Quality Engineering) or equivalent.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • IPC certification is a must for this role
  • Bilingual in Mandarin and English to liaise mandarin speaking vendors

Skills
PFIZER ASIA MANUFACTURING PTE. LTD.
21Jan
Operational Excellence Manager
PFIZER ASIA MANUFACTURING PTE. LTD.   via JobsCentral



Roles & Responsibilities

Lead/ facilitate the deployment of IMEx Ecosystems across the Site.

Lead/ Facilitate the IMEx or Continuous Improvement (CI) Journey Assessment, develop action plans for the opportunities identified after the assessment with the stakeholders and executing the actions to produce sustainable results

Lead/ facilitate Six Sigma or Lean projects that are aligned with the company’s business objectives for operational effectiveness & efficiencies, cost improvements, etc.

Provide leadership & guidance to    Read more

a team of Green Belts (Method 2) and prospective Yellow Belts (Method 1)

Provide OpEx orientation and Yellow Belt (M1) Root Cause Analysis training to colleagues across the site

Engage/ Work with site functions to prioritize OpEx projects and monitor their progress with respect to timelines, resources and commitments.

Lead or support the assigned projects to support the sites Zero Defects goal to produce sustainable results

Promote Good Practices and sharing knowledge across the site and within the PGS network in order to benefit from organizational learning

Develop, track and report Site X-Matrix, Balanced Scorecard (BSC) and OpEx Metrics performance

Train to become a certified Six Sigma black belt (Method 3)

Engage & work with the identified Process Centric Team(s) to identify and execute improvement projects arising as opportunities from the study and/or coach them to produce the desired results

Keep abreast of latest OpEx/ Lean developments to continuously improve and incorporate relevant topics into the OpEx trainings

Requirements

Bachelor degree in Engineering, Science or related discipline from a recognized university

For OpEx Manager, at least 6 to 8 years of experience in an pharmaceutical industry or in a Lean manufacturing environment with extensive hands on experience in developing and successfully driving Lean practices, and a sustained mindset for Lean & Operational Excellence

For Senior OpEx Manager, at least 8 to 10 years of experience in an pharmaceutical industry or in a Lean manufacturing environment with extensive hands on experience in developing and successfully driving Lean practices, and a sustained mindset for Lean & Operational Excellence

Preferably Green Belt or Black Belt certified with proven ability in application of Lean Six Sigma methods and tools

Demonstrated passion for Lean and Continuous Improvement.

Skills
The Advertiser
21Jan
Quality Engineer
The Advertiser   via JobsCentral



Roles & Responsibilities

Job Summary:

The Quality Engineer (QE) is responsible for developing, applying and maintaining procedures to ensure quality assurance (QA) and quality control (QC) of products, assets and M&S items – both within the Technology Center as well as applicable supplier(s). He/she must have hands-on understanding of tool/product functionality and production at both the system and piece part level in order to investigate non-conformances at suppliers, within    Read more

Technology Centers, and those reported in the Field. Where additional expertise in needed, such as machining, assembly processes, electronics reliability, the QE is responsible for engaging Subject Matter Expert (SME)s to determine root-causes of non-conformances and ensuring that they are properly addressed. Beyond product knowledge, the following areas expertise are required:

Fundamental understanding of quality standards, principles, systems, methods and tools.

Knowledge of customer expectations and satisfaction, supplier relations and performance, organizational and team dynamics, leadership, training, risk management, and improvement systems.

Knowledge and ability to develop and administer quality management systems, applicable industry specifications/ codes/ standards and information/ data/ business system(s).

Knowledge of development and application of inspection and testing procedures, quality assurance and analysis of the results.

Requirements for auditor certification and ability to audit quality systems for deficiency identification and correction.

Thorough understanding of problem solving, quality improvement tools and techniques. This includes knowledge of management and planning tools, quality tools such as Failure Modes & Effects Analysis (FMEA), Root Cause Analysis (RCA), preventive and corrective actions, Continuous Improvement method and Statistical Process Control (SPC).

Use of metrics, reporting and process control tools for tracking, analyzing, and problem solving.

Relationships:

Reporting to Quality Team Leader

Requirements

Key competencies required:

Fundamental understanding of quality standards, principles, systems, methods and tools.

Knowledge of customer expectations and satisfaction, supplier relations and performance, organizational and team dynamics, leadership, training, risk management, and improvement systems.

Broad minded individuals who enjoy problem solving and are able to see the big picture and coordinate across functions to resolve issues are encouraged to apply.

able to work independently to investigate and resolve issues with minimal supervision preferred

Education and Prior Experience:

Education:Bachelors in Industrial, Mechanical, or Electrical Engineering or equivalent combination or higher

Experience:Minimum 3 years of Experience in manufacturing industry

Skills
TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD.
21Jan
Functional Analyst
TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD.   via JobsCentral



Roles & Responsibilities

. - This requirement is for providing Business solutions and Technical solution for enhancement of Faster payment Solution Application as per given requirement on GPPSP Application.

- Mandatory to have prior work experience with client application and the current ongoing project to be able to create functional solution

- Prepare functional solution document,Test Plan and Test Strategy, Closure etc.

- Attend calls with stakeholders –Business, Development,    Read more

Legal entities, Operations, UAT, SIT, PMO

-Should be able to take participate in end to end delivery for enhancement of Faster Apyment Solutions.

- Daily and weekly status reporting to client

- Should be comfortable to Attend late night calls in case of any requirement clarification/Prod job abend in night batch

- Available on-call support in case of critical issues

- Coordinate work with offshore team

- Mandatory to have insightful knowledge on Finastra GPPSP Application along with SQL Developer ,Client side application. Aware of Functional solution tools such RTC,Jira ,HP ALM etc..

- Should take proactive initiative for capacity planning and improvement of functional capabilities.

Requirements

- 6 to 8 yrs of IT exp with extensive V+ experience asfunctional analyst

- Must have worked with Global Payplus Payment Solution engine application and insightful knowledge of Flexcube Application.

- Must have worked in Jira, RTC applications and well aware of Agile process.

- Sound analytical ability to identify root causes of abends/issues/incidents and come up with fixes accordingly

- Must have worked in white label and conversion projects

- Must have good communication skill to handle Client and PMO for successful delivery.

- Insightful Knowledge in Global Payplus Classic Application .

- Vast knowledge in Payments domain along with ISO format PACS,Pain messages and XML format,Swift payments.

- Insightful Knowledge in Database management System and deep learning on PLSQL Query.

- Good in Analysis skill

- Capacity planning knowledge

- Leadership skill to manage teams, resolve conflicts, take strategic calls, etc.

Skills
ST ENGINEERING MARINE LTD.
21Jan
Assistant Mechanical Engineer-Facilities & Machineries
ST ENGINEERING MARINE LTD.   via JobsCentral



Roles & Responsibilities

Responsible for breakdown repair and servicing work , overall manpower planning for servicing and repair work for machines under his charge and progress monitoring

Budget allocation and planning for PMS and monitor the allocated budget

Update defect form and conduct breakdown review and root cause analysis

Establish and review of PMS checklist according to recommendation, manufacturer manual, and breakdown review and analysis outcome.

Raise TPO/ DRL/ PSO/ PWO for spare    Read more

part or material for repair and servicing work

Liaise with external contractor for repair/ servicing work

Identify training needs for his team

Take lead in process improvements projects

Managing the administrative work of his team and assess the team’s performance

Prepare monthly report on breakdown root cause analysis

Conduct and review Risk Assessment and Safety Workplan

Enforce the use of appropriate PPEs for all workers under his charge

Requirements

Diploma in Mechanical or Electrical Engineering

Possess hands on experience in equipment repair and servicing

2-5 years of relevant experience

Able to read and interpret schematic diagram and drawings

Knowledge in hydraulic, pneumatic, engine repair and gearbox installation skill

Knowledge in electrical circuit troubleshooting and termination

Possess man management experience to lead a team of Technicians and Supervisors

Possess budgeting skill

Able to work at heights when necessary

Other Information:

Location: Benoi Road (Island-wide transport provided)

5 days work week

Working Hours: 7.25am-5pm

Skills
IKIGAI ENABLERS PTE. LTD.
21Jan
Customer Experience Manager
IKIGAI ENABLERS PTE. LTD.   via JobsCentral



Roles & Responsibilities

Manage the customer “life cycle,” which includes all steps customers go through when interacting with Solutions and Services.

Foster customer loyalty through high-quality interactions at each step of the customer “life cycle,” to also include building the customer relationship to a strategic level

Regularly provides continuous improvement input as to how the organization’s sales, marketing and operational departments work together to deliver seamless customer service

Using tools and data,    Read more

continually refine understanding and definition of the assigned customers to support the Go to Green program

Gather and analyze customer feedback, and recommend improvements that the organization can implement that customers benefit from

Organize and manage review meetings with customers to align with customer cadence strategy

Coordinate the consolidation of information into customer-facing reports to support the strategic management of the customer

Ensures that Root Cause Analysis (RCA) reports are delivered by the responsible teams and facilitates the RCA communications to the customer when appropriate

Uses leading indicators to Identify potential issues impacting the customer and work to proactively minimize service credits and/or customer churn through the Go to Green program

Manage service credits, track and project Service Level Agreement credits and churn through the Go to Green program

Contribute growth opportunities from existing customer base into the Sales team

Manage executive escalation, client satisfaction issues, and service delivery issues through to resolution, and provide issue summaries as needed

Requirements

Bachelor’s Degree in Engineering / IT, Business Administration or similar or equivalent relevant work experience

Five years’ experience in managing customer project delivery and customer relationships in the technology industry (Cloud / Security / SaaS experience preferred)

Previous managed services experience (compliance or security background preferred)

Experience using Project Management and CRM tools (required)

Experience using Microsoft Office Suite and Communication Collaboration Platforms

Experience working with service tickets

ITIL Foundation certification (preferred)

Agile experience (preferred)

Six Sigma Green Belt (preferred)

Project Management experience (required)

Skills
Marina Bay Sands Pte Ltd
21Jan
Engineer, Operations - Systems
Marina Bay Sands Pte Ltd   via JobsCentral



JOB SCOPE

Reporting to the Systems Manager to support all aspects of the system operation services.

Provide Support to all the Systems to the organization in Physical and Virtual Systems (Windows & Linux), Infra Services – Dir Services, Exchange, Share Point, System Centre Services, VDI, Storage and Backup.

Manage Database Services, Oracle Database & Microsoft SQL Database Administration.

Identify and implement improvements on the operational monitors to measure system    Read more

performance and capacity metrics.

Work closely with other counterpart - System Architecture, IT Delivery team on System Engineering, Configuration, deployment and project rollout.

Support multiple projects throughout the project lifecycles, manage conflicting priorities, deliverables and schedules.

Foster a highly effective teamwork environment where accountability, clear effective communication, and a high level of customer service is demonstrated.

Prepare reports and ensure optimal performance and keeping operation records efficiently for audit and operation analysis.

Possess good working knowledge of IT policies, SOP, Procedures, Audit and Statutory requirements.

ITIL services management best practices, OLA and SLA management knowledge.

Establish and maintain all Systems Operation processes through standardization, continuous service improvement.

Identify potential risks and issues that may affect IT Enterprise systems.

Ensure timely update, maintenance of system documentation including system recovery and DR document,

Tracking on the renewal of hardware, SW and professional services and maintenance agreements need to support operation.

Work closely with Support vendor to support the IT Systems and Application according to the contractual requirement.

Support 24x7 hours business operation, after office hours on-call support is expected.

Share knowledge and solutions with team/partners and participate in a high performance culture

JOB REQUIREMENTS

Bachelor’s degree in Computer Science/MIS or equivalent experience.

More than 5 years of Enterprise IT experience including 3 years in Direct Systems Operation.

ITIL certification would be advantageous.

Experienced working in large and complex Systems Operation environment advantageous.

Demonstrated advance technical skills in supporting enterprise systems operation, current and emerging technologies, and collaboration skills to work with diversified work groups.

In-depth System technical skills across multiple disciplines – x86 Platforms, Physical and Virtual Systems, Windows, Unix/Linux, MS SQL, Oracle, SAN Storage, Backup, High Availability System and DR readiness, inter-network knowledge.

Strong troubleshooting and root cause analysis abilities

Excellent verbal and written communication, and technical documentation, reporting skill, ability to communicate to non-technical stake holders.

Proficient with Microsoft Office applications, Visio technical diagram and PowerPoint presentations.

Project Management skills and Knowledge of ITSM/ITIL Best Practices.

Operational and Customer service focus.

Ability to manage and prioritize own workload - good planning, organizational, and time management skills.

Demonstrated ability to be a team player as well as an independent performer

Aptitude and interest to quickly learn new technologies

Have a passion for automation and delivering high availability solutions to empower the business to delivery unforgettable experiences for our customers

Skills
OakTree Consulting
21Jan
Supplier Quality Engineer(Ipc Certification)
OakTree Consulting   via JobsCentral



Responsibilities

Provides SQM support and independently produces and Completes Supplier Quality Engineering related activities (e.g. Problem solving and failure / root cause analysis activities) and documentations

Manage close partnership with suppliers and contract manufacturers to promote ease of work collaboration, quality control process improvement and generate/ implement cost reduction initiatives.

Ensure raw materials, components and products from suppliers/ contract manufacturers are delivered according to Company specifications and quality requirements.    Read more



Execute NCMR & SCAR management effectively and with timely closure.

Drive quality and compliance development and /or improvement at suppliers when necessary.

Manage and maintain registries for Supplier Quality Metrics such as Non Conformance Material Return (NCMR), Supplier Corrective Action Request (SCAR) and Corrective Action and Preventive Action (CAPA).

Participate in the assessment and selection of supplier of key commodities through conducting Supplier Qualification Audit.

Maintain data integrity between company NCMR records and Contract manufacturer MRB records

Execute First Article Inspection (FAI) management together with Designers to establish the FAI reports to support quality control purposes with the use of appropriate measurement equipments.

Execute IQC management of all incoming parts from a supplier with reference to FAI reports to ensure all parts are meeting specifications.

Maintain all the finished product information in the Master Excel Database for full record traceability.

Execute OQC and SI Management over final product quality to ensure all finished products are inspected to be fully in compliance with the full product specification and quality requirement to be approved for shipment (Dua Quality Gate Approach)

Perform Source Inspection (SI) by Out-of-Box sampling inspection methods

Collect CM Factories production test and OQA for statistical study to review and analyses the trend of yield performance and take appropriate action for improvements.

Requirements

Candidate must possess at least a Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronics/Communication/Quality Engineering) or equivalent.

At least 3 Year(s) of working experience in the related field is required for this position.

IPC certification is a must for this role

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Skills
APAR INNOSYS PTE. LTD.
21Jan
Quality Assurance Specialist
APAR INNOSYS PTE. LTD.   via JobsCentral



Roles & Responsibilities

Perform audits on recorded client interactions and provide evaluation feedback through QMS

Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.

Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances

Highlight trends and red flags to the business for better improvements

Ensure accurate maintenance of sample calls/chats    Read more

library

Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders.

Requirements

Degree preferred or equivalent practical experience;

Minimum of 2 years Quality auditing experience in a call center environment

Has a clear understanding of Call Center’s quality framework and methodology.

Excellent interpersonal and communication skills.

Bilingual - Fluent in English and one other APAC language. (speaking and writing)

Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.

Ability to work in a fast pace environment.

Strong attention to detail.

Coaching experience is a plus

Knowledge of digital advertising is a plus

Experience in performing Root Cause Analysis/drilldown is a plus

Skills
The Advertiser
21Jan
Supplier Quality Engineer
The Advertiser   via JobsCentral



Roles & Responsibilities

Job Summary:

The Supplier Quality Engineer is responsible for assessing, developing and monitoring supplier quality. Through monitoring of supplier performance, routine interaction with suppliers, and supplier audits, the Quality Engineer – Supplier ensures the quality of parts, products and services delivered by suppliers.

Relationships:

The Supplier Quality Engineer reports directly to the Supplier Quality Team Lead

Essential Responsibilities and Duties:

Lead improvement programs for suppliers’ quality assurance.

Conduct supplier quality audits, prepare    Read more

remedial work plans and ensure implementation of corrective/preventive actions to ensure compliance to agreed requirements.

Develop, implement and maintain methods and procedures for inspecting, testing, and evaluating the conformance of parts and products delivered by suppliers.

Ensure that supplier quality non-conformances are correctly captured using the appropriate business tools.

Manage the investigation cycle for supplier non-conformances from initial data analysis throughout to the closure of corrective actions with assigned suppliers.

Provide and follow up with suppliers on a regular basis to ensure all supplier quality non-conformances are understood and addressed.

Execute parts, process and supplier qualification plans.

Have good working knowledge of internal and external management systems (Concurrent Life Cycle Management, ISO 9001, API SPEC Q1).

Thorough understanding of problem solving, quality improvement tools and techniques. This includes knowledge of management and planning tools, quality tools such as Failure Modes & Effects Analysis (FMEA), Root Cause Analysis (RCA), preventive and corrective actions, Continuous Improvement method and Statistical Process Control (SPC).

Requirements

Previous Experience and Competencies required:

Preferred minimum experience of 3 years in Quality or Supply Chain related functions.

Good communication skills.

Proficiency in spoken and written Mandarin is preferable.

Basic understanding of ISO 9001 and API SPEC Q1 is preferable.

Educational Requirement:

Bachelor or Master Degree in Engineering (Electrical and Electronic Engineering preferred), Manufacturing.

Skills