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Jobs that require user research skill

PolicyPal
20Mar
Customer Happiness Executive
PolicyPal   via Indeed

DescriptionFounded in 2016, PolicyPal offers personal insurance such as travel, personal accident, motor insurance and business insurance such as group employee benefits, cybersecurity, directors liability insurance. PolicyPal enables you to buy insurance instantly at affordable premiums with rewards points. Moving forward, the company plans on adding further lines of insurance and using our blockchain technology to provide proof of insurance and automated claims process.About the roleYou are genuinely    Read more

excited to help customers! They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and you can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.ResponsibilitiesActively manage the happiness of our customersCollaborate with Marketing to build a customer community of advocates that'll participate in events and Case StudiesRespond to and resolve inbound support issuesWork with the design, product and marketing teamBe the customers voice and update the product team about issues every week with your reportingSupport marketing in customer development, customer surveys and the beta testing groupsHandle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionTake the extra mile to engage customersRequirementsProven customer support experience or experience as a client service representativeStrong communication & presentation skillsStrong written and spoken ability in EnglishAbility to thrive in a fast-paced, dynamic startup environmentYou believe in performance and meeting goalsYou always strive to improve your work and skillsYou are a creative mind and love to solve challengesMust be self-motivated to prioritize and manage workload and meet critical project deadlinesBonus requirementsAble to speak and write in other languagesIf you are excited to be part of our innovative digital direct insurance broker team, email your resume to (email) today!

Benefits

Condusive environment

Awesome office space at central location, fun, diverse and open-minded coworkers with attractive remuneration package

Well-stocked pantry

Office stocked with drinks and snacks across the spectrum

Cheers to team bonding

Our team is our family. Team vacations, overseas trips, we can't get enough of each other

Medical benefits

Medical insurance and dental coverage

Training programmes

Company sponsored training programmes and team support to jumpstart your career or professional development

The next big thing

The opportunity to say you're one of the early employees in the company that's going to shake up a big, old-fashioned industry

Skills
PrimeStaff Management Services Pte Ltd
20Mar
Business System Analyst (.Net) (Up To 6500)
PrimeStaff Management Services Pte Ltd   via Monster

Responsibilities :

Liaising extensively with external or internal clients;

Analyzing clients' existing systems;

Translating client requirements into highly specified project briefs;

Identifying options for potential solutions and assessing them for both technical and business suitability;

Drawing up specific proposals for modified or replacement systems;

Hands-on individual and be able to work with local and off-shore teams to deliver projects on the technical

aspects

The role requires you to be    Read more

hands-on and you will be involved in providing user support requires

investigating and troubleshooting issues, as well as providing timely improvements/ resolutions to address

problems / incidents encountered. Requirements:

Minimum 4 years of relevant IT experience and technically competent in one or more of the following

languages, tools and technologies:

VB.Net, ASP.Net, C#.Net, Crystal Reports, MS SQL

Windows Workflow Foundation, MOSS 2007, WSS 3.0, SharePoint 2010, SharePoint Foundation 2010, Visual Studio 2008 / 2010 & SharePoint Designer 2007 / 2010.

Strong Analytical skills and well verse with problem resolution methodologies

Strong customer-service orientation.

Possess can-do attitude, initiative, creativity and able to work under stringent timeEAP No. R1766065

EA Licence No. 95C5411

Skills
Singtel
20Mar
Senior Solution Architect
Singtel   via Singtel



We are looking for a solutions Manager.

Responsibilities

Coordinate with Account Management and Business Development teams to pursue sales cycles.

Confer with customer, prospects and salespeople to collect requirements.

Prepare sales presentations with service offerings, case studies and proof points.

Determine problem domain and record in design solution documents.

Create solutions leveraging on NCS' capabilities to address client needs.

Develop solution proposals and pricing models for innovative solutions.

Collaborate    Read more

with internal subject matter experts and solution architects to devise client solutions.

Determine technical risk and issues and suggest mitigation options.

Execute solutions’ presentations, demos and handle scenario sessions with prospects.

The ideal candidate shall possess the following

Degree in Electrical / Electronics / Computer Science / Engineering/ IT with at least 5 years of relevant presales and/or delivery/consulting experience in related fields.

Solid working experience and deep knowledge in the following solutions:

- Safe & Smart Cities solutions - Physical security & access control, biometrics, video surveillance and enforcement solutions, video content analytics,internet of things & sensors, sensor network & gateway, smart cities platform & command centre, data analytics

- Transport solutions - intelligent transport systems, rail transport solutions

Strongsolution architecture skill with proven track records in leading a large team to design and/or deliver large complex end-to-end solutions covering core solution components, servers, storage, network, telecommunication, IT security and other technical infrastructure required to deploy the solutions in a turn-key or utility model.

Broad knowledge of IT & systems architectural frameworks, industry solutions/systems reference model, methodologies and tools with the ability to successfully apply these knowledge and best practices to structure a solution to meet complex customer requirements

Good track record in creating repeatable solutions set through good understanding of customer needs, mining of existing custom solutions deliverables and artifacts and/or new innovations.

Able to see big picture with an eye for details to systematically document all design decisions, impact and resultant system design down to the finest cost impacting details.

Good understandingof the latest network & IT technologies such as J2EE, .NET, NoSQL, IOT,cloud computing, ESB, CEP,sensor/access/data centre network/security with the ability to make good design time trade-off and resultant technology/architecture selection in term of functionality, scalability, reliability, performance, cost.

Highly motivated and willing to work in a rapidly evolving, fast paced environment.

Good communications, presentation and collaboration skills with strong analytical and problem solving skills.

Skills
PrimeStaff Management Services Pte Ltd
20Mar
Software Engineer (C#.Net) | Up To 6,500
PrimeStaff Management Services Pte Ltd   via Monster

Responsibilities:

Liaising extensively with external or internal clients;

Analyzing clients' existing systems;

Translating client requirements into highly specified project briefs;

Identifying options for potential solutions and assessing them for both technical and business suitability;

Drawing up specific proposals for modified or replacement systems;

Hands-on individual and be able to work with local and off-shore teams to deliver projects on the technical aspects Requirements:

Minimum 6 years of relevant IT experience    Read more

and skillet.

Strong Analytical skills and well verse with problem resolution methodologies

Strong customer-service orientation.

Possess can-do attitude, initiative, creativity and able to work under stringent time EAP No.: R1766065

EA Licence No.: 95C5411

Skills
vCargo Cloud Pte Ltd
19Mar
Tradenet Specialist
vCargo Cloud Pte Ltd   via JobsCentral



Headquartered in Singapore, vCargo Cloud (VCC) is the leading Infocomm Technology (ICT) solutions and service provider in Asia, specialize in offering technological solutions to governments and enterprises worldwide, in the domain of trade and logistics. We provide e-trade and e-freight solutions through VCC CamelONE platform, connecting key stakeholders in the trade and logistics industry globally; including government agencies, traders, freight forwarders, carriers and financial institutions.

Backed by a team    Read more

of experienced and dedicated IT and logistics professionals, VCC revolutionizes the e-logistics marketplace through designing and providing an IT infrastructure consisting of a cloud messaging platform that enables the exchange of digitalised data for cargo and financial information, allowing stakeholders in trade, logistics and supply chain to communicate and collaborate virtually on the platform, simplifying cross-border trade.

On an international level, VCC’s strategic partners include Asian Development Bank, International Air Transport Association, International Federation of Freight Forwarders Associations, Kenya Trade Network Agency, Mauritius Network Services. Additionally, we also work closely with Singapore government agencies including CAAS, Enterprise Singapore, IMDA, SCE, Singapore Customs, as well as chambers and industrial associations.

To find out more about VCC’s product and service offerings, visit www.vcargocloud.com

Summary of Position

Responsibilities

Perform permit declarations in an accurate and timely manner, that is compliant and meet with both Customs requirements and customer requirements.

Perform the tasks and duties as specified by the processes and workflow prescribed.

Perform other duties required of and related to the abovementioned tasks, including but not limited to duties such as:

Liaising and communicating with customers.

Handling and replying customer requests or clarifications via physical contact, email, phone or other means.

Preparing necessary documents before and after permit declarations.

Other tasks required to prepare and complete the declaration process.

Requirements

Essential:

Must possess good communication skills and have basic knowledge in Microsoft office

A fast learner with good initiative and work attitude

Proactive and team player

Meticulous, ability to multi-task and able to work in fast pace environment

Individual without experience may apply as training will be provided as out cost

Willing to perform shift duties

Preferred:

Prior experience with permit declarations.

Skills
Facebook
19Mar
Smb Account Manager (Indonesia)
Facebook   via Facebook

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

RESPONSIBILITIES

Become an expert in Facebook’s solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs

Grow revenue, educate and lead strategic conversations with SMB clients, complex relationships

Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues

Work with small and medium clients to improve the performance of their overall Facebook campaigns

Gather advertiser feedback to enhance current and future ad products

Work cross-functionally within sales and other Facebook organizations to drive revenue and increase customer satisfaction

MINIMUM QUALIFICATIONS

BA/BS degree with outstanding academic performance

At least 5 years of experience in account management, brand management, performance marketing, digital marketing, sales or consulting

Excellent communication skills, native oral and written fluency in Bahasa Indonesia and English is a must

Prior experience working with Salesforce or other CRM systems is a plus

Skills
Ace Synergy International Pte Ltd
19Mar
Junior Product Development Specialist
Ace Synergy International Pte Ltd   via JobsCentral



Job Requirement:

5 days work per week

At least a Diploma in Food Science or equivalent

Entry level candidates are welcome to apply

Strong background in food technology and quality assurance

Must possess good oral and written communication skills (bilingual) and have the ability to influence senior management.

Must possess a good sense of aesthetics

Needs to be a self-starter and able to develop, implement and monitor programs especially    Read more

datelines and product launches.

Must be results driven and able to work with little supervision

Must be comfortable and professional in dealing directly with customers having the ability to instill confidence

Duties

Product conceptualization and design- development of product from product to packaging materials with factory and designer

Co-ordination of packaging design, sticker issues and registration for business partner all products.

Sample preparation for customers

Monitor packaging balance

Creates and issues product related documents (product specification, ingredients list, COA) for customer registration

Product information label development according to market regulation (sticker labels, sticker size and position)

Documentation of product quality feedback from customer

Feedback, monitor and review product quality feedback to supplier

Interested applicants please email or write in with your full resume, photograph, current/expected salaries email to [Click Here to Email Your Resume].

We regret that only shortlisted candidates will be notified

Skills
EUROFINS MECHEM PTE. LTD.
19Mar
3R Admin Executive
EUROFINS MECHEM PTE. LTD.   via Indeed

$1,900 - $2,300 a month

PRIMARY JOB FUNCTIONS

To register sample ready for testing into in-house sample and test database in accordance with SOP (Standard Operating Procedures) within pre-determined lead time.

To maintain in-house test and sample database.

To prepare test reports using test results from testing sections for signatory approval using in-house software according to test method and/or customer requirements.

To assist Section Head in the investigation of nonconforming work and the    Read more

execution of MS ISO/IEC 17025 requirements.

Assists Section Head/QA in the investigation of nonconforming work related to registration and reporting and the execution of MS.

Other related tasks assigned.

Requirement:

Work experience in Commercial Laboratory preferred;

Fast learner, meticulous and good time management;

Woodlands or nearby area;

Minimum GCE qualification

Job Type: Full-time

Salary: $1,900.00 to $2,300.00 /month

Experience:

Admin: 1 year (Required)

Education:

GCE ‘O’ Level or equivalent (Required)

Location:

Singapore (Preferred)

Language:

English, Chinese (Preferred)

Skills
ScienTec Personnel
19Mar
Telesales | E Commerce Industry | Fast Confirmation | Up To $2200+High Comm - Spjtp
ScienTec Personnel   via JobsCentral



Telesales | E Commerce Industry | Fast Confirmation | Up to $2200+High Comm - SPJTP

WHY JOIN US?

Leading gift company in Singapore

Public Listed Company

Good career opportunity

Fun colleague and fun working environment

WHAT YOU NEED TO DO?

Attend to incoming call

Perform cold call, lead generated by Telesales Manager

Build good relationship with customer

REQUIREMENTS:

Min 1 year relevant working experience

If interested please send your resume to [Click Here to Email Your Resume] or    Read more

contact JOYCE at 98336907.

Thong Jia Qian (Joyce) - R1981781

ScienTec Consulting PTE LTD - EA no. 11C5781

*We regret that only shortlisted candidates will be notified.

**By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers for their consideration

Skills
PILGRIM PARTNERS ASIA (PTE.) LTD.
19Mar
Database & Information Systems Intern
PILGRIM PARTNERS ASIA (PTE.) LTD.   via InternSG



Pilgrim Partners Asia (Pte.) Ltd is looking for a Database & Information Systems Intern in Singapore to be part of our development team. At the end of the internship, you will gain an understanding of how a hedge fund operates and its internal processes.

This is an excellent opportunity to join a growing team and to gain exposure to the finance and fund management industry. As an intern at    Read more

our company, you will work with our development and operations team to build in-house applications for internal use. You should be able to work independently, have a strong interest in finance and have a keen eye for detail.

Responsibilities:

- Collaborate with a diverse team of talented people to design, develop and improve back-end systems to handle trade reconciliation and reporting

- Gather client requirements and translate them into technical specifications

- Ensure code quality with unit and integration testing

Requirements:

- A student pursuing a diploma/degree/certification in Business IT, Information Systems or related fields

- Able to commit at least 3 months

- Working knowledge in Python, VBA, Excel and SQL

- Good analytical skills and problem-solving capability

- Able to write robust code

- Willingness to learn

- A team player with good communication skills

Skills