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Singapore Institute Of Retail Studies (SIRS)
This programme aims to develop digital commerce operation staff with core competency in the areas of online operations, visual and content management, as well as customer engagement. The...
Area: Wholesale and Retail Trade
Through this workshop, participants will discover how to convert pain points in the customer buying journey into WOW points to enhance customer experience.
Understand and Identify Pain Points
WISDOM INTERNATIONAL GROUP PTE. LTD.
The course aims at helping participants:
1)Learn how to create customer profiles and segments
2)Learn the key tools and methods of engagement communication
3)Learn how to develop and utilise interpersonal communication...
Area: Service Excellence
Public Utilities Board
On completion of this unit, learners will have knowledge and skills in managing customer supply and service excellence in water supply network
This unit equips learners with knowledge...
Area: Water Supply Sewerage and Waste Management
SHATEC INSTITUTES PTE. LTD.
Upon completion of the module, the learner will be able to acquire the following:
Knowledge and Analysis
- Reframing definition of a sale
- Emerging trends in sales industry
- Sources of...
Area: Advertising, Sales & Marketing
In a digitally connected era, customers can easily be engaged by the competition. As customers are everything for all businesses, it is for this reason that businesses need...
Through this workshop, participants will discover how to enrich customer experience in the store.
Up selling and cross selling
The last mile...
SINGAPORE MANAGEMENT UNIVERSITY
The course provides insights and exposure into the 'new retail' development and allows participants to learn how some of these strategies and technologies can be applied to their...
Area: Business Management