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DSI ACADEMY PTE. LTD.
On completion of the course, the learner will be able to coach individuals for service performance. This includes using coaching techniques to close service gaps and monitoring the...
Area: Service Excellence
Singapore Institute Of Retail Studies (SIRS)
This course develops skills, knowledge and attitudes required by persons working under supervision to delivering service to customers.
This programme addresses the following elements: 1. Deliver service to customers...
Management Development Institute of Singapore (MDIS)
Upon completion of this workshop, the participants will be able to;
• Know the importance of being Customer Centric in their interactions with customers
• Have a heightened awareness...
LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
This module specifies the selling skills and knowledge required to use product knowledge effectively to communicate with customers to develop a strong rapport and determine buying requirements. It...
Area: Wholesale and Retail Trade
SFIC INSTITUTE PTE. LTD.
This competency unit develops skills, knowledge and attitudes required by persons working under supervision to delivering service to customers.
This competency unit consists of the following elements:
1. Deliver service...
This programme helps participants to demonstrate professional mastery and exemplifies though leaderships and commitment to industry. This involves making decisions about investment mix and policy that are aligned...
Area: Accounting, Banking & Finance
CARRIE ACADEMY INTERNATIONAL PTE. LTD.
Deliver service to customers.
Respond to customer issues/complaints.
Handle exchanges, returns and refunds.
Sales and Customer Service...
ADEPT ACADEMY PTE. LTD.
To develop skills, knowledge and attitudes to deliver service to customers at workplace.
CE1 - Deliver service to customers; CE2 - Respond to customer issues/complaints; CE3 - Receive and...